“Cannot speak to the quality of the product but received shocking service. I ordered a bed for my 36 year old brother in law to return to some comfort following further treatment after a 3 year battle with cancer. Heartbreakingly, we lost my handsome brother in law and the bed was never built.
I phoned Aosom who advised to email. Brief condolences were offered before advising that the reason was not sufficient to return the bed and I could only do so at my own cost.
A very kind work contact took it upon themselves and at their cost to handle the return for me. Unfortunately the address and contact number for return does not exist. A second one was given over the phone. The delivery was refused. I was then given the first address again via email. I arranged for the bed to be returned to me.
It will now go to someone in need at my cost.
I will never use Aosom again. The whole experience whilst grieving someone special to me has been nothing short of appalling.”
“Love it . Fast delivery . Built up by my self easy enough. The fact you can fold the legs in is good for storage . Previous ones havent done this .
Only down side of this rail is the top comes away from the bottom in the middle if your not carful when moving it .think rather than slotted in think a screw to secure it would be much better”
“Absolutely amazing these are so good this year the children wanted pictures beside the scarey witches when they were on trick or treat. As I have 3 of them...”
“Purchased for daughter's bedroom. Perfect size without being too small. Excellent quality and easily assembled. Very surprised they came with metal drawer runners as price was very competitive with other items of same design. Very very pleased with purchased, would happily recommend.”
“This item ,I think ,was incorrectly advertised using the word toaster. It does not have a radiant heating element capable of toasting bread. It was for this purpose I bought it. And it cost me money to return it.”
“Before purchasing I measured the area I wanted to put this fire place in. It was perfect. However, when I tried to put it in the desired space it wouldn't fit. There is like 1mm of plastic covering over the actual top, this was not included in the measurements. When I contacted customer services they refused to pay for my return and sent numerous emails which were very unhelpful. In the end I gave up and started using the electric fire. Then I was sent another email saying I could return it, which was too late now as I had opened it. This was my first and last purchase with Aosom. The electric fire works well and looks very nice.”
