“Absolutely nightmare to follow the instructions. Took 3 people and 2 days to assemble. I know it's cheap but would not recommend buying very flimsy not sure it will last 1 Winter although the size was exactly as I needed for my space”
Dear Tricia,
We are sorry to hear about your experience with the assembly of your item.
We understand that complicated instructions can be frustrating and appreciate your feedback on this matter. Your concerns about durability are also important to us, and we will take them into consideration to improve our products.
Following your direct communications about the damaged parts, as agreed, a full refund was processed.
We sincerely apologise for the inconvenience caused.
Kind regards,
The After-Sales Team
“Great purchase looks fantastic out tortoise loves it lots of space. Only one negative is when you put the ramp in the middle as stated sometimes he gets stuck between the gap of the ramp and the side really needs a extra bit if wood at the side to stop this other that this great product 👍”
“It a very unique chest of drawers but has got a big job to assemble it. I had to hire a professional guy to assemble it otherwise I couldn’t assemble by myself.”
“very nicely made for me the legs are a little short which makes the seat lower than what l need we have to stand it on breeze blocks then l can sit in the sun”
“When I tried to return bed as it was " no longer required" which is one of the reasons in your own drop down reasons you refused and offered me a partial refund of £12 to keep the bed!!!Then said it was up to myself to return it at a cost of £35!Shocking after sales!”
Dear Martin
We sincerely apologise for the frustration you've experienced regarding the return process.
As stated on our website, we do not cover return costs for items that are no longer required. In certain cases, we may offer a partial refund as a gesture of goodwill to allow customers to keep the item.
If you have any further enquiries or concerns, please don’t hesitate to contact us.
Kind regards,
The After-Sales Team
