“Really disappointed, some how Aosom put a second order in and took the payment twice, making me overdrawn. I have emailed to get my money back but 2 weeks later I'm still waiting”
Dear Debbie
We are really sorry to hear about the issue with the payment on our website.
We have received two orders payments and two items have been successfully delivered as per our communications.
Your case has been escalated, please kindly reply to our email and we will do our best to assist with the return request.
We apologise for the inconvenience caused you and we look forward to hearing from you.
Kindest regards
The After-sales team
“Lack of communication and it has been over two weeks since I sent back the unused product in its original packaging without receiving my refund although I have paid for its return delivery.”
Dear Badr
We are really sorry to hear that the refund for the returned item has not been received yet.
Please kindly reply to our email and we will assist you with the refund of the order.
We sincerely apologise for the inconvenience this has caused you and we look forward to hearing from you.
Kindest regards
The After-sales team
“Excellent toy bought for my 18 month grandson he loves it plays music lights up would also be fine for 4 year old Excellent value easy to.out together highly recommended”
Dear Pooja
We are really sorry to hear about your negative experience with our company.
As indicated on our terms and conditions in our website, we accept return of unsuitable items, but unfortunately we don’t cover return costs.
Please rest assured we will do our best to assist with the return and an email was sent providing all the relevant information. If you have any further questions, please do not hesitate to contact us.
Kindest regards
The After-sales team
“Bought a Homcom foldable sit up , weights bench Xmas as present for 19 year old male son, who does home weight training, very pleased with it has many uses , now used mainly for sit ups”
“Good ordering process, convenient payment options, fast despatch - next day -and speedy delivery too. First rate vendor.
Product is decent quality and easy assembly.
The Aosom return policy is clearly not as generous as Amazon, but then the price was 20 percent lower. So if you are confident to keep the item, Aosom can save money.”
“Absolutely love it! My daughter is obsessed with her kitchen. Only down side when putting it together the instructions where not completely clear and some pieces where missing numbers (stickers must have fell off) but still recommended this kitchen! It looks so good!”
