“I had bought a fitness stepper from your website and the item in question was dangerous and faulty. While using said equipment the bottom metal plate snapped which could have led to having an injury. The customer service team you employ are awful and uncaring. I am still waiting for this item to be picked up by your delivery team and i am furious that a customer like myself has been treated so awfully. Lie after lie is all i hear from your customer service team disgraceful and will never be buying anything else from your website.”
“8 march ordered one sun lounger to make sure i liked it. I did. Tried to reorder 12 march, price had gone up by £30. Customer service....waited 18 minutes fir phone to be answered. No flexibility on price of reordering the same item and charge me to return the one I have. So now stuck with one lounger. Disgusting way to do business. Will never use again.”
“I would like to say that after a few unfortunate problems Aosom
have come up trumps and i am dismayed to see so many negative statements. Delivery was quick and so was the solution.
Thank you”
“Dishonest and unhelpful. I bought a chair from them that on a picture looks like a luxury purchase. I took it over a month to arrive, but I get it - no one was ready for brexit, not even the government of the UK. So I waited, then when it arrived and I put it together... I was shocked how uncomfortable it was. The massager was digging into my body, the seat was too long, back support too short and unergonomic, armrests so far apart you can't really work and rest your arms. I tried to adjust the height of the back support to make it slightly more comfortable, but then the whole chair was super wobbly and the moment I put some pressure on armrests - it went right back down.
But ok, bad product is not the end of the world, I usually manage to figure it out with the customer service. In this case I waited 8 days for an answer, which I only received, because I posted a negative review. A review that was not posted at the end and what I found out was that they added about 7 more fake 4/5 reviews to up an already bad rating of this chair.
So I'd say stay away. Buying with big selling platforms is better than those guys, at least they always try to resolve the problem and they do not fiddle with their reviews - that one thing you can use to make up your mind when online shopping. I am seriously appalled by their conduct...”
“Bought a greenhouse, only the base was delivered, after constantly trying to contact them I wrote a negative review on them. They responded almost instantly, and within 5 days I had my greenhouse.....no, not quite some essential fittings were missing, so they offered 20% refund and no more contact, I said no I want a full refund and they can collect the greenhouse....I havn't heard from them since. I have requested a chargeback on my creditcard.”
“Damaged item arrived at an exceptionally fast rate. To be fair I think it was Yodel. The box was squashed and damaged on one side. The product suffered due to mishandling. I feel this reflects really bad on Aosom as they have many item go out in good to pristine condition only to be treated like junk by the chosen courier.”
“I had never heard of Aosom and had not seen these poor reviews before ordering, or I would not have bought from them at all. However, I have absoutely no complaints. Price was competitive, ordered Mon afternoon and delivered by courier (tracked) Wed morning, item in pristine condition. Obviously, I can't comment on their customer complaints service or returns/refunds system, but to accuse the company of being bankrupt and corrupt is probably libellous.”
“Ordered a reclining office chair and stool from Aosom.. delivery took 2 working days even with the recent bad weather.. Great solid chair and very easy to assemble”
“DO NOT PLACE ORDERS THE COMPANY IS BANKRUPT! THEY DO NOT ANSWER CALLS AND ACCEPT NO RETURNS! DO NOT WASTE YOUR MONEY AND TIME! FILE A DISPUTE WITH YOUR BANK OR PAYPAL WHILE YOU STILL CAN TO GET YOUR MONEY BACK! I AM MYSELF IN THE MIDDLE OF THE DISPUTE ON PAYPAL AND THE MERCHANT DOES NOT RESPOND, SO I GUESS I WILL HAVE TO ESCALATE IT TO PAYPAL TO DEAL WITH THIS CORRUPT COMPANY!”
“Do not buy! avoid!
No customer service, does not answer calls or reply to emails.
Impossible to return items as they just ignore all calls and emails.
Never received a reply at all after 3 weeks.”
“We don't advise anyone to buy products from aosom. A lots of unreal reviews on their website, we purchased a battery operated Ride on backhoe for him for Christmas. The brand new item the battery would not charge.
To make a long story short, they would not give me a new battery or refund the moneny. This company is impossible to deal with with no help in resolving your problems. Customer service are very rude, and in my opinion incompetent. Anyone thinking about buying any of their products, DO NOT BUY FROM AOSOM! TRY AMAZON OR ORTHERS!!!”
“My order arrived damaged. However, delivery was quick within 48hrs and Aosom rectified the issue straight away. Aosom customer service representatives were extremely polite and helpful. Communication was prompt and clear. The damaged item was resolved without a fuss. Overall outstanding customer service provided throughout. Would confidently recommend to others.”
“I ordered a flywheel bike which arrived slightly damaged. Aosom quickly rectified the issue. Initial delivery was quick within 48hrs . Amazing customer service, very polite and happy to assist. Very pleased with the overall experience.”
“AOSOM POOR QUALITY AND POOR CUSTOMER SERVICE
Consumers BEWARE when dealing with this company. I placed an order for 6 chairs. The first problem was that one chair was damaged from behind. Spoke with Kyle. Kyle provided great customer service and the chair replacement was here less than a week. Problem is, the chair delivered was slightly different as the back was Velcro on the back bottom vs. the ones I had were stitched all the way down along the sides. The chair sent was also dirty on the bottom. So I called and spoke with Vera. She asked me to send her pictures so that she could see the differences in the chairs. She NEVER contacted me back. I had to email request to her requesting the status of the order. Evelyn replies back that I ORDERED THE WRONG CHAIR and therefore, a replacement will not be sent. It was evident that she did not look at the photos to see that the chairs did not match my orders. So I called today. The connection was terrible and wait-time was long. I finally spoke with Kim. The connection was so bad, I asked her to call me back. She said she will call me right back. She did not. Now I am REALLY angry about the customer service. Called back and finally spoke with Richard. I’m irritated, while trying to explain what has happened. He tells me that he is “almost certain” that I will still get the “wrong” chair, because this is a new “batch” manufactured, so the best he could do is credit me the cost of the one chair. So I tried to explain to him that I am trying to get a set of six matching chairs for my dining room table and I have to accept one that does not match the others!?!” I told him, that if I had been informed that the chair being sent would not match, then I would have kept the boxes of the others, but I have already assembled the five chairs, because I was under the impression that the matching 6th chair was on its way. I asked Richard, well can you send me 5 more of the other chairs from the new batch so at least my chairs will match, and I can return to you the first five I received, so that at least my chairs will match. He said no, and continued to hum a song in my ear as he credits me for sending me the wrong chair! These chairs are of poor quality, and the customer service is terrible to say the least. I will NEVER do business with this company again.
AOSOM POOR QUALITY AND POOR CUSTOMER SERVICE”
“Warning: Most of the positive reviews here are not the real buyers!
Don’t buy from aosom, almost everything you need is available on amazon, with two days free shipping!
My friend ordered a puppy playpen. It doesn't work so she wanted to return it. Was told she would have to arrange courier and pay herself which was going to cost as much as the item. Poor quality products and bad customer service. Extremely annoyed. We would never buy from aosom again.”
“My item arrived damaged and what did arrive is extremely poor quality especially considering how much the product cost, I contacted customer service who 'were unable to see photos attached'! I certainly wouldn't recommend this company or use again.”
“Purchased a small green house with…
Purchased a small green house with hinged lid in March. Not the best quality but for the price it was ok. But after just over 6 months one of the hinges have broken !!! A very very unhelpful customer service tells me sorry we can not do anything as it was purchased over 6 months ago so there is nothing they can do !! Surely an product which is meant to be used outside should last longer then seven months I did not expect this to be an annual purchase!!. What a terrible policy, clearly they don’t care about customers once they got your money”
“If only I could give no stars. Customer service is non-existent. Desk instruction are not clear. Pieces numbered incorrectly. General poor service. DO NOT BUY FROM THIS SITE OR COMPANY. Good luck if you do.”
