“Present for my husband as he is doing up an old motorcycle and needed something that is moveable to put the tools and bits on and this is perfect for him. Sturdy trolley, perfect size.”
Dear Justin
We're sorry to hear of your disappointment with the heater purchased from us and we appreciate you took the time to share your feedback.
We received your message on the 22nd of December and we replied asking details about your comments. Should you require any assistance with please do not hesitate to contact us replying to our email and we will do our best to help.
Kind regards
The After-sales Team
Dear Wendy
We are sorry to hear about your disappointment.
Following up on your email, we sent a reply within 24 hours requesting some information to assist you further. Unfortunately, it seems our response might not have been received
Please contact us specifying which parts are damaged and sending some pictures that can help us to assess the matter.
We apologise for the inconvenience and we look forward to hearing from you
Kind regards
The After-sales Team
“Really disappointed, some how Aosom put a second order in and took the payment twice, making me overdrawn. I have emailed to get my money back but 2 weeks later I'm still waiting”
Dear Debbie
We are really sorry to hear about the issue with the payment on our website.
We have received two orders payments and two items have been successfully delivered as per our communications.
Your case has been escalated, please kindly reply to our email and we will do our best to assist with the return request.
We apologise for the inconvenience caused you and we look forward to hearing from you.
Kindest regards
The After-sales team
