“I do not recommend the company at all. My bike broke down 2 days after the warranty period and although there are certain regulations in the UK, the company refused to help. I did not expect a refund but a repair. I was shown the middle finger. The price on the website is 100% lower than a year ago so they made over 100% on the transaction. I was told to deal with it myself. A Chinese company with Chinese quality and customer service. I DO NOT RECOMMEND
I am person with mobility problems and this bike was very important to me”
“I ordered this recliner so it will help me with my mobility. I live on my own, elderly, disabled. I had a delivery today with no time notification and it has been literally dumped on my doorstep. Unfortunately I have had no time notification of delivery. I have no help available so it will have to stay there or be collected?
Order: 84500101249 Roberta Parker”
“Absolute nightmare. Screw holes did not line up on several items. Thought maybe me so assembled items starting from back of instructions. Wasn't me! I had started and quite frankly do not have space to store and wait so I I continued with their fixings,cable ties, imagination and extreme frustration and anger. My fault as it was the cheapest site.”
“Not impressed at all spent £240 on a dog crate . Said I wanted to return they just said ok return . No help at all didn’t even know the wright of it to get a courier to collect . Will never shop with these again . They do not live up to the name of the company that’s for sure . Lady on the phone wasn’t interested one bit . All she said was that I had a certain date to return .”
“Very disappointed in this scooter. Worked for 10 mins then went dead and I’ve recharged it but still will not work. I have a very disappointed daughter as this was all she asked for”
“I found the item to be very poor quality, the "wood" cracked and chipped when screws were put in. I have bought items befre which I have been happy with but this was a huge disappointment.”
“Absolutely nightmare to follow the instructions. Took 3 people and 2 days to assemble. I know it's cheap but would not recommend buying very flimsy not sure it will last 1 Winter although the size was exactly as I needed for my space”
Dear Tricia,
We are sorry to hear about your experience with the assembly of your item.
We understand that complicated instructions can be frustrating and appreciate your feedback on this matter. Your concerns about durability are also important to us, and we will take them into consideration to improve our products.
Following your direct communications about the damaged parts, as agreed, a full refund was processed.
We sincerely apologise for the inconvenience caused.
Kind regards,
The After-Sales Team
“When I tried to return bed as it was " no longer required" which is one of the reasons in your own drop down reasons you refused and offered me a partial refund of £12 to keep the bed!!!Then said it was up to myself to return it at a cost of £35!Shocking after sales!”
Dear Martin
We sincerely apologise for the frustration you've experienced regarding the return process.
As stated on our website, we do not cover return costs for items that are no longer required. In certain cases, we may offer a partial refund as a gesture of goodwill to allow customers to keep the item.
If you have any further enquiries or concerns, please don’t hesitate to contact us.
Kind regards,
The After-Sales Team
“Terrible hutch. Chip-wood. Already fallen to pieces in less than a week and the roof does not fit together. Difficult assembly. I certainly would not recommend.”
“I can’t put it up because it’s very top heavy and I can’t screw the base into the decking. I’ve got rid of all the packaging so don’t believe I can return it?”
“Would be a nightmare to assemble so many parts, actually 100’s and not made clear on the sales page. Would never have bought if I had saw the assembly instructions first and so feel cheated that this wasn’t made clear by Aosom.
Also advised to return at our own expense, would cost far too much to return due to the size and weight that we have no option but to keep it and not be able to use it, will never use this company again.”
“I sent for a garden umbrella which turned out to be too big for my patio. I was told by AOSOM i had to return it myself. I am a 76 year old woman and found it hard carrying the big heavy box into an EVRI shop AND i had to pay £7.20. The staff in the shop were disgusted and had to show me what to do as never had to pay to send something back before. I would avoid this Company, i shan't buy anything from them again. Their Customer Service is RUBBISH.”
