“Very pleased with the desk and chair but really disappointed that you didn't include plastic caps for protruding M5 bolts on both desk and chair. Potentially very dangerous in our opinion for our granddaughter to injure herself. Had to purchase caps”
“The product I bought did not match up to the instruction sheet. I contacted the company and after a couple of emails said they would send a replacement. It aarived qickly, but with the same problem I had before. So, I have an incomplete and unusable desk.”
Dear Leon
We are sorry to hear about the issues with your product and your disappointment with our customer service.
The only communication we can retrieve from you is your email regarding a delivery enquiry before receiving the product.
Please send us an email with pictures of the issue, and we will discuss the matter further.
We apologise for any inconvenience this may have caused.
Kind regards,
The After-Sales Team
“This is not first time using this company but on this acastion the 3m parasol had a small hole in in cover have sent two emails with photos without any reply to see if they could resolve problem very disappointed”
“Realmente este es el primer producto que no me gusta en primera el ensamble fue muy difícil, no venían las piezas completas pero al final que logramos arma las sillas son extremadamente angosta del asiento lo que hace que las personas se queden atoradas en el asiento. Lo siento tener que dar.”
Dear Amanda
We are sorry to hear of your disappointment with the greenhouse purchased from our company
As we cannot retrieve previous communications regarding the issue experienced with our product we will contact you to assist you with a suitable resolution.
We sincerely apologise for the inconvenience caused.
Kind regards
The After-Sales Team
Dear Paul
We are sorry to hear that you are disappointed with our company's return policy.
As per our communications you can choose the courier that is most convenient for you to return the item. We only suggest to use a tracked service as this will facilitate the return process
Please kindly let us know if you require assistance for the return or if you have any questions
Kind regards
The After-Sales Team
Dear Cristina
We are sorry to hear that the item purchased does not meet fully your expectations
We appreciate you took the time to leave the feedback and your comments have been forwarded to the relevant department for review.
Should you require any assistance with the product please do not the hesitate to contact us, we will do our best to help you.
Kind regards
The After-Sales Team
Dear Justin
We're sorry to hear of your disappointment with the heater purchased from us and we appreciate you took the time to share your feedback.
We received your message on the 22nd of December and we replied asking details about your comments. Should you require any assistance with please do not hesitate to contact us replying to our email and we will do our best to help.
Kind regards
The After-sales Team
“Delivery was very fast. Item is lovely, it is too big unfortunately for my room so have to return. Put return request in to Aosom, but still waiting for a response, not happy about that at all. Probably going to be stuck with a very large box in my home all over Christmas.”
Dear Jane
We are sorry to hear that the item received is not suitable for your needs.
We replied to your request but it seems that our message was not received.
As discussed in our recent emails and conversations the return will be accepted by our warehouse in the next working days after the bank holidays.
Please do not hesitate to contact should you have any questions
Kindest regards
The After-sales Team
“Looks very good by the looks of it but came with dodgy parts. Extremely hard to assemble. Aosome recommends 2+ persons to assemble but I think it needs 4 minimum. The parts do not hold on to each other and the end product is flimsy. Not recommended at all. Don't get deceived by the look.”
“Be trying for days now on the phone and waiting for someone to pick up the phone from customer service to complain about only receiving one headrest cushion for my out sunny sun loungers absolutely terrible”
