“Brought a new scooter and with in a few weeks the screen wasnt reacting with the button i spoke to olivia on email and said they will send a new one out which i still haven’t received the only to tirn scooter off was to charge it now its not even charging or turning on i am not happy with this as with a month or two this should not be happening especially when buying a brand new one from the website”
“I had bought the scooter last year in September for my son. Worked fine until the control boards failed. From that time onwards everything went wrong. The company keep sending me parts to fix but won’t want to fix it. Secondly when I said the bolts holding the handle to be opened to replace the board are stripped and when expressed to them they said to figure it out. Now I am not a mechanic and although it has 2 year warranty and it explicitly saysOur warranty policy lasts 2 years, the warranty will be fulfilled in the form of repair or free parts. Please contact us if your scooter have any problems. We will solve all problems in following steps:
1. Ship repair parts to you if the problem can be resolved by yourself. We will help you online.
2. Return to our repair center for complicated problems, we will cover the shipping cost if it is our responsibility. 3. If it is damaged during use, we will provide paid repair services.
so they won’t pay for the service and won’t replace the scooter as well. So I am now sitting with a scooter which doesn’t work and company who is not responding to our emails at all. Poor communication skills and a company which is not standing on their own warranty obviously not fair
I am not expecting this company to even respond but I am writing to let people know not to buy because of 2 year warranty
Thanks for reading
RJ Maryland”
