AppInstitute Reviews

Name: AppInstitute
Rating: 4.46

4.5 Rating 115 Reviews

87 %

of reviewers recommend AppInstitute

Company Reviews

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4.5

Based on 115 reviews

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AppInstitute 3 star review on 29th August 2021

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“𝙳𝚎𝚜𝚙𝚒𝚝𝚎 𝚑𝚘𝚠 𝙸 𝚏𝚎𝚎𝚕 𝚛𝚒𝚐𝚑𝚝 𝚗𝚘𝚠, 𝙸 𝚝𝚑𝚒𝚗𝚔 𝚒𝚝'𝚜 𝚒𝚖𝚙𝚘𝚛𝚝𝚊𝚗𝚝 𝚝𝚘 𝚜𝚑𝚊𝚛𝚎 𝚝𝚑𝚒𝚜 𝚜𝚝𝚘𝚛𝚢 𝚝𝚘 𝚑𝚎𝚕𝚙 𝚘𝚞𝚝 𝚊𝚗𝚢 𝚘𝚝𝚑𝚎𝚛 𝚐𝚞𝚕𝚕𝚒𝚋𝚕𝚎 𝚜𝚘𝚞𝚕𝚜 𝚠𝚑𝚘 𝚖𝚒𝚐𝚑𝚝 𝚋𝚎 𝚝𝚎𝚖𝚙𝚝𝚎𝚍 𝚝𝚘 𝚝𝚛𝚊𝚍𝚎 𝚘𝚛 𝚍𝚘 𝚋𝚞𝚜𝚒𝚗𝚎𝚜𝚜 𝚠𝚒𝚝𝚑 𝚝𝚑𝚎𝚜𝚎 𝚌𝚕𝚘𝚠𝚗𝚜. 𝙸 𝚕𝚘𝚜𝚝 𝚘𝚟𝚎𝚛 $𝟽,𝟶𝟶𝟶 𝚒𝚗 𝚓𝚞𝚜𝚝 𝚝𝚑𝚛𝚎𝚎 𝚠𝚎𝚎𝚔𝚜 𝚍𝚎𝚊𝚕𝚒𝚗𝚐 𝚠𝚒𝚝𝚑 𝚝𝚑𝚎𝚖; 𝚝𝚑𝚎𝚗 𝚝𝚑𝚎 𝚌𝚊𝚕𝚕𝚜 𝚜𝚝𝚘𝚙𝚙𝚎𝚍 𝚠𝚘𝚛𝚔𝚒𝚗𝚐, 𝚊𝚗𝚍 𝚝𝚑𝚎 𝚎𝚖𝚊𝚒𝚕𝚜 𝚠𝚎𝚛𝚎 𝚕𝚒𝚔𝚎 𝚋𝚊𝚍 𝚜𝚘𝚊𝚙 𝚘𝚙𝚎𝚛𝚊 𝚜𝚌𝚛𝚒𝚙𝚝𝚜, 𝚊𝚕𝚠𝚊𝚢𝚜 𝚊𝚜𝚔𝚒𝚗𝚐 𝚏𝚘𝚛 𝚖𝚘𝚛𝚎 𝚖𝚘𝚗𝚎𝚢 𝚝𝚘 𝚋𝚎 𝚝𝚛𝚊𝚗𝚜𝚏𝚎𝚛𝚛𝚎𝚍 𝚒𝚗𝚝𝚘 𝚝𝚑𝚎𝚒𝚛 𝚋𝚕𝚊𝚌𝚔 𝚑𝚘𝚕𝚎 𝚘𝚏 𝚊𝚗 𝚊𝚌𝚌𝚘𝚞𝚗𝚝. 𝚆𝚑𝚎𝚗 𝚊 𝚕𝚊𝚠𝚢𝚎𝚛 𝚙𝚘𝚒𝚗𝚝𝚎𝚍 𝚖𝚎 𝚝𝚘𝚠𝚊𝚛𝚍𝚜 𝙻 𝙸 𝙽 𝙲 𝙾 𝚇 𝚁 𝙴 𝙲 𝙻 𝙰 𝙸 𝙼, 𝚖𝚢 𝚖𝚘𝚗𝚎𝚢 𝚠𝚊𝚜 𝚏𝚒𝚗𝚊𝚕𝚕𝚢 𝚛𝚎𝚝𝚛𝚒𝚎𝚟𝚎𝚍. 𝙸 𝚋𝚎𝚌𝚊𝚖𝚎 𝚒𝚛𝚊𝚝𝚎 𝚊𝚗𝚍 𝚜𝚝𝚊𝚛𝚝𝚎𝚍 𝚏𝚛𝚊𝚗𝚝𝚒𝚌𝚊𝚕𝚕𝚢 𝚕𝚘𝚘𝚔𝚒𝚗𝚐 𝚏𝚘𝚛 𝚠𝚊𝚢𝚜 𝚝𝚘 𝚐𝚎𝚝 𝚖𝚢 𝚖𝚘𝚗𝚎𝚢 𝚋𝚊𝚌𝚔, 𝚋𝚞𝚝 𝚗𝚘𝚝𝚑𝚒𝚗𝚐 𝚝𝚞𝚛𝚗𝚎𝚍 𝚞𝚙. 𝚂𝚘, 𝚏𝚘𝚕𝚔𝚜, 𝚎𝚡𝚎𝚛𝚌𝚒𝚜𝚎 𝚌𝚊𝚞𝚝𝚒𝚘𝚗 𝚠𝚑𝚎𝚗 𝚖𝚊𝚔𝚒𝚗𝚐 𝚝𝚛𝚊𝚍𝚎𝚜, 𝚘𝚛 𝚢𝚘𝚞 𝚖𝚒𝚐𝚑𝚝 𝚎𝚗𝚍 𝚞𝚙 𝚠𝚒𝚝𝚑 𝚊 𝚕𝚘𝚝 𝚕𝚎𝚜𝚜 𝚌𝚊𝚜𝚑 𝚊𝚗𝚍 𝚊 𝚕𝚘𝚝 𝚖𝚘𝚛𝚎 𝚐𝚛𝚎𝚢 𝚑𝚊𝚒𝚛𝚜!”

Helpful Report

Posted 8 months ago

“After my experience I wouldn't do business with them. It appeared to me you had to sign up for the $79 monthly charge in order to activate the app for your "free" trial. Was charged once, I canceled and couldn't get a response via email and the 800 number just hangs up. Finally got a response confirming cancellation and subsequently they charged my card TWO MORE TIMES before I caught it! A reputable company doesn't have to trick people to do business with them.”

Helpful Report

Posted 1 year ago

“Very sneaky company, increases prices without warning. Stay Away!!”

Helpful Report

Posted 4 years ago

“Same as other reviews here. Everything was fine for a few months, app worked well, customer service was good then suddenly..... huge price increase with no notice and totally dismissive of our complaints. Beware.”

Helpful Report

Posted 5 years ago

“DO NOT TRUST THIS SITE. They offer poor customer service and refuse to issue refunds to customers whom are totally clueless about upcoming charges. Even if you removed your credit card information from the website and had previous upcoming charges voided, they still process charges again without your consent. While trying to get my refund for an app that never worked, that I thought wasn't published. I received nothing but a scolding from their employee David, followed by a swift phone disconnection in my ear.”

Helpful Report

Posted 5 years ago

“Had the app for two years and it worked OK for what we needed. Then suddenly our subscription price was more than doubled without any notification from Appinstitute followed by a point blank refusal for a refund... then no communication at all. We had to complain to our bank who refunded us and are now chasing up this company”

Helpful Report

Posted 5 years ago

“We had been with Appinstitute for years and then the cost went up by double. Communication about price rise was through their own internal messaging system even though they had previously sent communications by email. No one had ever used this message system as the app we had was self supporting. Very sneaky and very arrogant head of customer service. Be warned if take them on you are locked in to them and you will lose everything if you are not happy.”

Helpful Report

Posted 5 years ago

“I can't speak much to the service AppInstitute provides, as we only scratched the surface. However, please be aware that this is a company who will (i) automatically renew you (ii) for a higher fee (iii) and REFUSE to offer even a partial refund, should you ask after the renewal date. Of course we could have avoided this by being better organized, but nevertheless, it shows what sort of business ethic the company has.”

Helpful Report

Posted 5 years ago

“Over priced, slow platform, huge mistakes when they submitted my apps to the app stores, and when I cancelled they suddenly charged my cc $700! Total rip off!”

Helpful Report

Posted 6 years ago

“Horrible customer service. Interface has glitches that would not deliver the app as immediately as promised in the introduction. Took all of my money up front. Buyers beware customer service/tech service could not be reached by phone, chat and answers to email automated. Wouldn't give me my money back.”

Helpful Report

Posted 7 years ago

“This company is not able to have any mobile apps approved at all, their customer service is pretty bad, really hard to understand their builder, apps look terrible, there are so many better options out there and this company is essentially unable since all apps are being rejected by Apple.”

Helpful Report

Posted 7 years ago

“I designed my app with Appsme in January and it was easy, quick and efficient. I have been delighted with the slick look and ease of use for both amendments and my clients to use. Since the merger with Appinstitute my App looks like a budget amateur job. The content has been moved all over the place, It has a clunky dashboard. The support team go home mid conversation and am left to try and change the design myself with their limited tools. I had a front page picture on my original App and to add it back will cost £25 and the same each time I change it. I couldn't be more unhappy. I use this app for all my online bookings and i am now embarrassed that my clients will look and see how bad it now looks. I know 344 clients have downloaded it as iI have been watching it grow over the last 9 months the analytics now say I have had 10! the migration process just has not worked and I will now be looking for a new platform.”

Helpful Report

Posted 7 years ago

“Appinstitute state that you will not pay until your app is published. They took the full payment immediately, when I contacted to say I wouldn't be ready to publish until August they refused to refund me, despite the fact I cannot use the service because I dont have an app to publish. I have raised the fact that under consumer law for distance selling they have to refund and cancel within 14 days and they refuse to do this. When viewing their facebook page there are many people in the same situation. When I contacted my bank I also found my card had been stopped due to two fraudulent charges, one in China and one in Luxembourg. Appinsititute are the only people this card has been used with for months so its an odd coincidence that this happens the day after they take a payment incorrectly. David Hall, from their customer service is very unhelpful. I have gone from an excited customer looking to start a long relationship with them in August, to someone who is now having to look at taking legal action against them. I would not recommend them to anyone.”

Helpful Report

Posted 8 years ago

AppInstitute is rated 4.5 based on 115 reviews