“I am not an Apple customer, but was charged by apple.com/bill for a subscription. After numerous phone calls and chats and being promised a refund, it never happened. Now I'm told the time to dispute has passed! It was their delays in taking care of it that caused the time to lapse. Horrible handling of an obvious fraud and they offered no explanation for their negligence in taking care of it. This confirms it, I will NEVER be an Apple customer.”
“A family member died suddenly and unexpectedly leaving behind an Iphone which was passed on to his parents. As you might imagine in this situation knowledge of who bought it and when is not always available. Apple support were hopeless, giving me misleading information, sending me off to Apple Head Office in Sydney only to be told by them that the phone support service are in charge of removing access codes from deceased phones. To the credit of the Apple Genius bar they tried to be helpful but the support crew who deferred to documents that were irrelevant to my situation refused to hand the case over to a supervisor. The matter is still yet to be resolved after the manager of the case did not ring at the agreed time to sort the matter out. Most of the issue was to do with poorly trained staff who were reluctant to hand the case over to a supervisor. Possibly they are concerned they will get a poor review. Well mission accomplished.”
“I have an Apple pro 14 and the charge port is looseI was informed that the part is not available and it will cost 860.00 to fix. Being an electronic engineer why would parts not be available when sold new, why is Apple not stocking parts for up to 7 years as CSR Dictates, and why aren’t people made aware that this is non repairable. Most definitely I will not be buying another Apple product until they are more transparent and make there extremely expensive products repairable”
“I do not have an apple phone. I ordered a Apple TV subscription that was free until April 12th and I'll be charged 9.99 month. I tried to go online and my acct got locked. Called support and couldn't help. So, basically there is NO way for me to cancel a small subscription! I'm stuck. This is horrible customer service.”
“When my gmail disappeared from
My iPhone and iPad, I spent several frustrating hours with 2 online apple supporters and 1 in a jump store - 2 of whom said they couldn't help. I tried again and this time Ankita resolved my problem online in mins.... THANK YOU.”
“I have been being charged by Apple for almost 5 years for AppleCare on a iPhone 11 after an hour of being on the phone with them they told me they couldn’t refund me my money because the phone wasn’t traded when I know they can tell when their phones are active and not active. It has been sitting in my closet since sept of 2020. I upgrade our phones every year and just bought their Apple Watch Ultra 2 and I’m on the verge of getting rid off all my Apple products and switching to Samsung. After all the money spent with Apple the past 10 years or so this a huge slap in the face if there was a way to give negative stars I would. Watch out for Apple and their sneaky ways of continuing to change you for products you don’t have or use.”
“Their lack of ability to support you when you are locked out of your iCloud because of a damaged product that does not allow you access to the iCloud
It feel crazy when you have to enter your password to recover your password or use your old phone (broken) to access your replacement phone and support can do nothing to expedite a seven day waiting period. I appreciate security but other companies can pull it off in real time.”
“I had an extremely disappointing and unethical experience at the Apple Store Dubai Mall. My USA iPhone 14 Pro started having issues after updating to iOS 18.2.1, including problems with the microphone, display freezing, and touch responsiveness.
CASE ID :102529300239
Since my AppleCare+ warranty was valid until January 31, 2025, I was advised by Apple Support USA to visit the Apple Store in Dubai Mall for a warranty replacement. On January 24, 2025, I received a replacement device, but after checking my service history, I discovered that the original camera had been removed and replaced with a cheap, non-genuine part—without my knowledge or consent!
This is not just a service issue—this is fraud. Apple promises to use only genuine parts, and I have clear evidence that the part swap was done illegally and without my approval.
This kind of dishonest action is a violation of customer trust and Apple’s standards.
If no repair is made or if the device is returned without any repairs being done, the customer should be fully informed, and the device should be either returned to its original condition or repaired properly.”
“PLEASE PLEASE PLEASE DO NOT BUY APPLE. They have gone downhill recently, fail to care and sent me a plug when the whole item was broken. Just a joke. Off to an alternative system manufacturer after 20 years of loyalty to apple.”
“Bought a new iPad and traded in my old one. This Had one surface scratch, with a trade-in value of £130. After sending, I received an email to say the revised trade-in was £0 as the screen was shattered. It was NOT when I sent it. SCAM ,”
“The protester from MidwestAudit is a registered child S.O. that comes to this Apple location all of the time. This protester has been seen filming Apple customer's kids at Apple properties from the Midwest suburos to Chicago, and at residential properties during private events. If you see this protester near this Apple location, do NOT call Naperville police! They will not save your child! They do not care. Drive to the next county over and report to any department that is not in Naperville!”
