Appliance City Reviews

Name: Appliance City
Address: Bunny Trading Estate, Gotham Lane, Nottingham
Rating: 4.39

4.4 Rating 74 Reviews

85 %

of reviewers recommend Appliance City

4.4

Based on 74 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

About Appliance City:

Appliance City offer great prices on a huge range of kitchen appliances. We specialize in range cookers, American fridge freezers, dishwashers and much more.

Visit Website

Phone:

0115 965 1937

Email:

customercare@appliancecity.co.uk

Location:

Bunny Trading Estate, Gotham Lane
Nottingham
NG11 6QJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service and excellent delivery drivers . Jerry and Andy T”

Helpful Report

Posted 3 years ago

“Absolute disgusting company, customer service are so so rude, keep away at all costs, sold us faulty washing machine as it was 2 months old the wouldn’t replace, only repair major job been let down by repair man, still wont do anything, so please please pay that bit extra go to a reputable company, i wish i had”

Helpful Report

Posted 3 years ago

“Absolutely shocking service and customer care. Ordered a fridge/freezer, made myself available for delivery, the driver however said the item was too tall for the door and could damage the floor if pushed in. Appliance city consider that to be a failed delivery and have charged £85 for it. I don’t have the item and I’ve just paid them £85!! The customer care person I spoke to was rude and condescending. Avoid!!”

Helpful Report

Posted 3 years ago

“Waited for wine chiller delivery, arrived with shattered door. Have to wait a week before they collect and replace. No apology, don't try to accommodate.. Lack of customer service skills”

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Posted 4 years ago

“Excellent service delivered when they said it would..Delivery drivers very polite and helpful highly recommended”

Helpful Report

Posted 4 years ago

“AVIOD! Terrible experience, faulty item delivered just prior to lockdown. Item was unboxed and fault reported immediately to Appliance City who refused to accept the item back blaming COVID. Do not buy from this company if customer service is a key decision factor of your purchase.”

Helpful Report

Posted 4 years ago

“Phoned me to say would arrive in 20mins I said I was taking disabled son to centre and would be back 30 to 40 mins he said he phone someone and phone me back I said just put it at back of house as it's a quite no though road he did not phone back I rushed home 31 mins texted him and phoned no reply phoned company kept waiting for ages to be told it was not going to be delivered when I asked for money back so could go buy one for my disabled son as his stopped working I was told I would have to wait days I will not use this company again if this is the support they give to there disabled customers”

Helpful Report

Posted 5 years ago

“Product fine but delivery and customer service very poor. New floor damaged whist delivering, head office response just rude, obviously not wanting to accept liability. Shop with caution.”

Helpful Report

Posted 5 years ago

“So, very impressed with the service and delivery from Appliance City. Tom and Jerry were the delivery team who had the epic job of bringing our American style fridge freezer into our home, via our neighbours garden. Not an easy task but was preformed professionally. Great job!”

Helpful Report

Posted 5 years ago

“Efficient and helpful service form the delivery guys Karl and Andy and a reasonable price for the American style fridge freezer.”

Helpful Report

Posted 5 years ago

“I have always bought my kitchen appliance from JL but not anymore. This company is amazing from start to finish. Ordered a new fridge on Thursday here on Saturday morning. The delivery guys were best I have every experienced, friendly, quick and professional POB and Michael. I will be spreading the word. Only one complaint........... wish I had heard of you sooner!!!!!!!”

Helpful Report

Posted 5 years ago

“Purchased a new LG washer dryer on the 16th Feb 2019. It arrived on the day stated 19 Feb 2019 early morning. Wonderful service.”

Helpful Report

Posted 6 years ago

“Good pricing and stock availability. Fast delivery by friendly staff.”

Helpful Report

Posted 6 years ago

“Very happy with product delivered on time the delivery lads were excellent”

Helpful Report

Posted 6 years ago

“The delivery guys were brilliant (Andy & Karl). Nothing too much trouble despite a difficult route into the house.”

Helpful Report

Posted 6 years ago

“awful experience, do not use when they make a mistake they do nothing to put it right, just give refunds I ordered a Samsung fridge freezer 07/06/18 to be delivered 13/07/18 paid in full at time of ordering. I am disabled and having a new kitchen fitted as finding it difficult to manage in my old kitchen. I have no working fridge since 11/07/18 they phoned 12/07/18 to say they could not deliver my order until the end of the month as they had given my fridge freezer to someone else and did not have another in stock, would not deliver small fridge until they could supply my order and refused compensation even though they had broken there contract with me. just gave me a refund to get rid of me”

Helpful Report

Posted 6 years ago

“Best price, great service, the delivery was seamless , the delivery guys John & Andy were really helpful and even helped with putting furniture back.”

Helpful Report

Posted 7 years ago

“Had a few issues with my appliance but that wasn't the fault of appliance city it was the makers issue. Appliance city drivers Pawel and Tony helped fix the problem with my delivery and all appears to be good now”

Helpful Report

Posted 7 years ago

“from the first phone call i was greeted with a happy sounding sales man who dealt with my request quickly, he arranged every thing, asked me where and when my cooker could be delivered and the two men Warren and Harry who delivered it where helpful and cheerful they where very careful bringing the cooker in took my old one away and cleaned up the packaging i could of asked for no more. thank you all very much and i look forward to using your services again.”

Helpful Report

Posted 7 years ago

“Very helpful staff, amazing price together with offers, quick delivery of item, brought directly to flat and checked, would definitely recommend and shop there again”

Helpful Report

Posted 7 years ago

Appliance City is rated 4.4 based on 74 reviews