Appliance Giant Reviews

Name: Appliance Giant
Address: 10 Cavasinni Place, Wetherill Park
Rating: 4.44

4.4 Rating 1,065 Reviews

86 %

of reviewers recommend Appliance Giant

Company Reviews

Product Reviews

Metrics

4.4

Based on 1,065 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Appliance Giant 5 star review on 22nd August 2021

Anonymous

Anonymous // 01/01/2019

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“Very quick delivery. Product description accurate, although installation instructions poor (or poor installer-me!)”

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Posted 4 years ago

“All was fine, fridge delivered as requested.”

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Posted 4 years ago

“Ordered an item online, rang up 3 weeks after to follow up and I was told they didn’t have it in stock and had to wait 2 months for it, no one bothered to call me and inform me that the item I ordered was out of stock”

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Posted 4 years ago

“Very easy very quick”

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Posted 4 years ago

“Great customer service”

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Posted 4 years ago

“This the absolute worst customer service experience that i have ever had The wrong item was sent to me, (completely their error - a remote - not a toaster and kettle) and they would not send the right item or refund me until they had through their process It has been almost 4 weeks and i t Do not have the item I do not recommend at all”

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Posted 4 years ago

“Didn’t answer any emails very unprofessional”

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Posted 4 years ago

“Great service and huge range”

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Posted 4 years ago

“Appliance Giant was very easy to order through and my bar fridge was delivered very quickly!”

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Posted 4 years ago

“Item arrived in time and exactly as described”

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Posted 4 years ago

“Great service Kept in touch with clients”

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Posted 4 years ago

“Very unprofessional and unhelpful. My sister bought an oil heater for my home office during COVID lockdown restrictions and the heater was delivered late and with significant damages making it unable to be used. We attempted to contact Appliance Giant by email, Facebook and their online resolution centre. After not hearing anything for days on any of the forums, I was able to locate a phone number. The sales person I spoke to could see our email and was unable to offer us a replacement due to not having the item in stock anymore. We were offered a replacement heater, however having to pay an extra $150 for the difference. We then requested a refund and were told we would need to take the product to Australia post with a return label we needed to print ourselves. Due to COVID restrictions, I don’t have access to a printer or a post office nearby. The product has now been picked up by a courier and delivered back to Appliance Giant. I am yet to hear regarding my full refund. Will not be purchasing from them again.”

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Posted 4 years ago

“All good”

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Posted 4 years ago

“Great product provided with outstanding service excellence .. thank you.”

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Posted 4 years ago

“You can't sell what you don't have in stock. Will not recommend or purchase from again.”

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Posted 4 years ago

“Great service during a difficult time with the current COVID-19 pandemic.”

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Posted 4 years ago

“Very helpful staff on the phone when I rang to check first before ordering online. Order arrived from interstate on just the second business day after ordering and shipping was free!”

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Posted 4 years ago

“Good product, good service, good price”

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Posted 4 years ago

“Efficient service and received the appliance in 2 working days.”

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Posted 4 years ago

“The transaction went through very quickly, and friendly people to deal with.Tv was quickly bought to regional area where i live by TNT but local delivery company where not going to bring it out for another 7 days so after 3 phone calls went and picked it up myself.Really enjoying my 4k TV.Appliance Giant good company to deal with TNT good.Only negative local small transport company.I would happily buy from Appliance Giant again though Thanks”

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Posted 4 years ago

Appliance Giant is rated 4.4 based on 1,065 reviews