Appliance Direct Reviews

Name: Appliance Direct
Rating: 4.51

4.5 Rating 150 Reviews

88 %

of reviewers recommend Appliance Direct

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Metrics

4.5

Based on 150 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Appliance Direct 1 star review on 6th November 2020

Marian

Appliance Direct 5 star review on 26th August 2020

Lindsey

Anonymous

Anonymous // 01/01/2019

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“Delivered within specified time. Packaging good condition. Arrived within specified slot, good communication and phone call 10 minutes before delivery. Although the Samsung extractor hood has not been installed yet, looks in tact.”

Helpful Report

Posted 5 years ago

“The price is good the website is easy to use and the delivery arrived within the time frame quoted. Your delivery men were very polite and friendly, the removal of my old machine was excellent (the men were very careful), they unpacked my new machie in the van and they were careful with that too. I would definitely recommend Appliance Direct”

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Posted 5 years ago

“I ordered a blue Smeg fridge and the price was at least £300 cheaper than any rival. Great communication prior to delivery - 2 men unwrapped and places fridge in its home in my kitchen - made sure i was satisfied before they left. Great service - great price - what’s not to like !”

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Posted 5 years ago

“Couldn’t fault them, delivered on time, good communication, good appliance. No problems at all.”

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Posted 5 years ago

“Prompt delivery, good communication, great service and excellent product, made in the UK Best appliance we’ve bought for ages (Ebac dehumidifier) Very pleased, Thanks”

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Posted 5 years ago

“I had ordered and paid for my appliance else where and a month later still being fobbed off about the delivery, I found the same appliance with this company £49.99 cheaper and delivered it in 2 days. Hats off for service, very pleased and will definitely shop here again”

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Posted 5 years ago

“Easy to use site. Delivery when stated. No complaints”

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Posted 5 years ago

“Superb price for microwave, cannot fault quality and delivery. Very good company to purchase from.”

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Posted 5 years ago

“Not only a bad experience, A TERRIBLE EXPERIENCE, took delivery of an AmberGlo wall mounted flame effect electric fire, mounted it on the wall, fine. Now this was advertised as a "silent flame effect", WRONG!!! with no other noise in the room, there is a constant whirring, like a train in the distance, ok for 5 minutes but continuously, drives you nuts. The fan is meant to work when the temperature drops below the pre-set temperature of the room, ours will only turn on when the temperature is pre-set to 30c, honestly who'd want a heater going at that temperature? Phoned customer service, held on for 20 mins, cut off. Phoned sales, held on for over 30 mins, gave up. DO NOT BUY THEIR RUBBISH PRODUCTS, ONCE THEY'VE GOT YOUR MONEY, THEY'RE NOT INTERESTED, BE WARNED!!!!!!!!”

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Posted 5 years ago

“Always great prices and quality products. From order to delivery was smooth process and was kept up to date with delivery and time slot.”

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Posted 5 years ago

“All delivered on time and correct date plus phoned when they said they would .would buy from them again .”

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Posted 5 years ago

“First class service”

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Posted 6 years ago

“Very good service”

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Posted 6 years ago

“Incredible service very quick to deliver presentation of product excellent recommend them to any person”

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Posted 6 years ago

“very easy transaction and delivery was as quick.”

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Posted 6 years ago

“Competitive price easy to order .good communication and time span with delivery .”

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Posted 6 years ago

“Great products, great service, great prices! Couldn't ask for more. I will definitely use them again and would recommend to anyone.”

Helpful Report

Posted 6 years ago

“My Fridge was not holding even temperature, so delighted to find the same model fridge in a newer serial number. Delighted with Customer Service phone call to explain planned delivery date -great to speak to a person. Good communication on day of delivery with friendly driver and mate.”

Helpful Report

Posted 6 years ago

“Third order I've placed with this company the service is second to none from order to after sales”

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Posted 6 years ago

“Regular update for delivery time, good price and service from the deliveries team.”

Helpful Report

Posted 6 years ago

Appliance Direct is rated 4.5 based on 150 reviews