Appliance Direct Reviews

Name: Appliance Direct
Rating: 4.51

4.5 Rating 150 Reviews

88 %

of reviewers recommend Appliance Direct

Company Reviews

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Metrics

4.5

Based on 150 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Appliance Direct 1 star review on 6th November 2020

Marian

Appliance Direct 5 star review on 26th August 2020

Lindsey

Anonymous

Anonymous // 01/01/2019

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“Easy to order, we were kept informed and delivery was on time. Very happy with service and would definitely use again.”

Helpful Report

Posted 6 years ago

“good customer service good delivery and polite all the way”

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Posted 6 years ago

“Delivered what I wanted when I wanted it with no fuss.”

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Posted 6 years ago

“Very clear ordering process, tracking and delivery time provided. All very straightforward, thanks.”

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Posted 6 years ago

“Excellent price, delivery described by company 100%, packaging 100%, can't fault the company, will recommend and use again”

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Posted 6 years ago

“My cooker is great the price was great as well”

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Posted 6 years ago

“They stole over 200 quid by not refunding payment for faulty product. Obviously they trade under many names and will rip you off.”

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Posted 6 years ago

“It was clear, easy, good value and the service was excellent! I would not buy my electrics from anywhere else now”

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Posted 6 years ago

“We've had a lot of deliveries recently and this service was the best. Choice of delivery date. Excellent communication with 2 hour slot given the day before and a phone call on the day. Unpacking the appliance was standard and the crew collected the old appliance from our kitchen. And the best price also. Would 100% recommend.”

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Posted 6 years ago

“Appliances competitively priced, Simple ordering process and kept me in the loop the whole way. The delivery was at the time they specified and we are thrilled with the product. Would 100% recommend”

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Posted 6 years ago

“Delivered damaged goods,but refuse to replace or refund cost.”

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Posted 6 years ago

“I had a lovely, well informed lady on the phone, who guided me on the right appliance for my home. Since it was the first time I had purchased an air conditioner, her advice was very important. My order arrived a few days later, well packed, and delivered .I shall use the Company again. Very good service, friendly and knowledgeable staff.”

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Posted 6 years ago

“Simple to order on line I for got to arrange install so rang customer services and again very straight forward. Messaged the night before to say being delivered next day then again messaged with a time slot. The delivery team were very quick and took old appliance and rubbish away. Would defiantly use again and tell my friends. Also although Currys was free delivery your price worked out cheaper with a delivery charge”

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Posted 6 years ago

“Very poor services. They do not accept returns from customers if customer did not like the product, they expect the customer to pay and arrange for the delivery. It is difficult to arrange the deliver for large items”

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Posted 6 years ago

“Speedy and reliable”

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Posted 6 years ago

“Speedy, efficient and with a human touch. Would recommend based on my experience. Did what they say on the tin, do we praise the post man for posting a letter? It is his job after all. Would use again.”

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Posted 6 years ago

“Love my purchase, arrived on time, easy to set up and use, great price. Will look here first before shopping elsewhere in future.”

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Posted 6 years ago

“They delivered the appliance on time and the people who delivered the appliance were very professional, friendly and helpful.”

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Posted 6 years ago

“delighted with my air conditioning unit, not too noisy and cools the room. arrived on time”

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Posted 6 years ago

“Ease of ordering, delivered promptly, informative throughout delivery process, appliance is a dehumidifier which works really well. Prices competitive. I would definitely use this company again. Well done”

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Posted 6 years ago

Appliance Direct is rated 4.5 based on 150 reviews