Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,897 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,897 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am waiting for a response. My lovely BBQ has arrived with a blemish on the hood”

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Posted 2 years ago

“Customer service brilliant loved the fact someone rang to check order and delivery had delivery slot time in good time good price and so far fridge works well”

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Posted 2 years ago

“Replaced faulty microwave”

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Posted 2 years ago

“I ordered one item. I made sure I didn't subscribe to any mailing or updates or deals. Within the first 3 hours I received 3 emails and one text. One email said this is a short email....3 paragraphs later it's still going. I then get contacted to say thank you for joining us! But I didn't!!! Then another saying here are some deals. But I don't want any deals. I then contacted you to say cancel my order and give me a refund. This was ignored. Today I received the part. What an absolutely disgusting way to conduct your business. I was bombarded from the very start despite me asking not to be contacted. And today I get a please review us email hence this response. I'll make sure I never do business with you again.”

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Posted 2 years ago

“Very quick delivery, kept me up to date about times etc, a very nice delivvery man”

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Posted 2 years ago

“Very happy,my Hob arrived on time,a good buy at the right price.”

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Posted 2 years ago

“Really great service. The only company that actually had compact washing machines in stock. I was able to say when I wanted delivery and was very happy with the overall service.”

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Posted 2 years ago

“I initially ordered the wrong product so rang to explain, they instantly refunded the sale I ordered the correct product and it was delivered on time and the item was exactly as described. Couldn't ask for better”

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Posted 2 years ago

“Good product, good service, good delivery 1st class”

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Posted 2 years ago

“Good price, good service and quick delivery, the item was as described so what more can I say. Thanks”

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Posted 2 years ago

“Good communications, arrived promptly, nice guts, no problems”

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Posted 2 years ago

“Easy to order pay for& get delivered on the day they promised Also cheapest!”

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Posted 2 years ago

“Top class service from start to Finish, very friendly service.”

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Posted 2 years ago

“Great service phone call to check requirements and address and delivery date.”

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Posted 2 years ago

“I ordered two items. One arrived on time but the second didn't come on the day expected but it was quickly and efficiently sorted out by phone and all was well. Thankyou.”

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Posted 2 years ago

“Very quick and polite”

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Posted 2 years ago

“Item arrived on time as described excellent. Absolutely not excellent is the convoluted nightmare of dial this if you want this, that if you want that in an attempt to get through worse than BT or Barclays Bank which is saying something. Chat line also asks for an 8 digit no. which a new customer does not have! Useless. Very finally got through to a pleasant lady who was able to help but would hesitate to ring again.”

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Posted 2 years ago

“Late arrival and just let on the doorstep.”

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Posted 2 years ago

“Paid for next day delivery but received after 2day what a Disappointing not mention of refund but the delivery driver was fantastic”

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Posted 2 years ago

“Very good service and friendly staff”

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Posted 2 years ago

Appliances Direct is rated 4.2 based on 5,897 reviews