Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,895 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,895 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service very good sorting problem out for us”

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Posted 1 year ago

“Received on time excellent service even though I had to unfortunately return the toilet but was refunded promtly thank you Ann”

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Posted 1 year ago

“Service spot on from start to finish. Always use them for reliability and price”

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Posted 1 year ago

“Everything according to schedule except promised contact just prior to delivery didnt come. Which would have saved the delivery team some work. We have a difficult address to locate the contact just prior would have eliminated any confusion. That said delivery team very good.”

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Posted 1 year ago

“Customer service was great. I phoned for some info before I ordered a Beko fridge freezer and the young lady was very helpful, she also took my order (around 10:00 am). I needed a new fridge urgently because I keep insulin in it during the current heatwave. Next day delivery was £35, which I thought was a bit much, but I chose to pay it. The new fridge freezer was delivered and in place by 8:30 am the following morning. Great service and despite numerous bad reviews of ArrowXL on the internet, the two guys who delivered the fridge freezer were helpful, careful near doors, walls ,etc and left the house and garden clear of all packaging. All in all a good job, thanks.”

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Posted 1 year ago

“I had requested the that it be delivered by my back door which can not be seen from the road, but it was left by the side of the house in plain view of the public. The dehumidifier seems to work well (run twice so far), it is a little noisy but otherwise good.”

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Posted 1 year ago

“Easy to order advised which day was allocated. DFD DELIVERED ON THE POSTED TIME. HOB EASY TO FIT. Excellent price. Thank you”

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Posted 1 year ago

“I was unfortunate in receiving two faulty air condtioners and therefore asked for a refund. This was dealt with speedily and courteously.”

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Posted 1 year ago

“Price was competitive. Was able to speak to a sales advisor, Faizan, who was very helpful throughout. Initial delivery date went back by one day, but customer services called me to advise and re-booked the next day. The installers of my integrated fridge freezer were great, improving the alignment of the cabinet door opening - thanks guys.”

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Posted 1 year ago

“I searched for new induction hob as ours just stopped working. Did not want to pay over the odds as don’t use it much. Found one that evening here and it came in two days. Great communication about delivery from dpd and job was perfect”

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Posted 1 year ago

“Courier claimed notified us to arive by 10am but didn't arrive until 6:30pm. Courier then refused to take away the old unit, despite the fact we'd paid for the scrap service. Appliance Direct's customer care is a joke. The on-line chat either doesn't answer or they cut you off. And they charge you a premium rate to call them! They eventually re-arranged the collection for the next day only to cancel again. Then I was told there's no courier available for collection until the next week so I have to store the old unit (for which I don't have the space). And they refuse to refund you the £20 for the scrap service, despite failing to deliver the service in a timely manner. Their customer service is a disgrace.”

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Posted 1 year ago

“Easy ordering, great order backup, and fabulous delivery team. Oh and the item, a Hisense oven, brilliant just what I hoped for”

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Posted 1 year ago

“The service from order to delivery was excellent, little misunderstanding with the unpack and packaging removal, but refunded straight away..”

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Posted 1 year ago

“I placed a significantly valued order. Order confirmed and delivery date confirmed. ( 2 weeks ). Organised tradesman accordingly to carry out and complete works based on this delivery arriving as confirmed. Delivery date came and received no contact from the carrier. Attempted to track order via the appliance direct link. Not possible. Left a message via chat. Received a response email 14:40 on the day of delivery to say that my order had been cancelled without explanation and refund on its way within 3-5 days and ‘Thank you for your understanding’ !!! Absolutely raging is understatement. No contact at all in the 2 weeks prior.No opportunity to source alternative products or make alternative arrangements. Ended up ranting embarrassingly to a poor customer service rep who has no influence and was unable to let me speak to a senior or manager. Shocking service and will never return. 1 star rating is far too generous.”

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Posted 1 year ago

“They replaced my faulty ice making machine”

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Posted 1 year ago

“I've been attempting to cancel the delivery of unwanted goods for the past 5 days, sending multiple emails and messages. Regrettably, all of these attempts have been ignored, both by the delivery company and the vendor. I must express my dissatisfaction with this company, as they appear to disregard all forms of communication and requests. I would advise others to save their time, as responses from this company seem to consist of generic, pre-written replies. Avoid at all cost!!!”

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Posted 1 year ago

“Very rapid delivery without any issues. Definitely will use again.”

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Posted 1 year ago

“Competitive price, awful customer support. Paid for an expedited next delivery, 4 days and counting still no parcel. AppliancesDirect keeps blaming the shipping company and do not return calls after promised to do so. -”

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Posted 1 year ago

“Still waiting for my refund!! So expensive to keep phoning customer service!! Very expensive delivery charges . 3-5 working days for them to acknowledge they have it from courier which Iv had no reply too !! Then advised another 3-5 working days for a refund which again heated nothing !! More phone call to get information on my refund . Very upset”

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Posted 1 year ago

“Best firm ever. There was a fault with my order, phoned them up, they rectified it, as promised I had a replacement the very next day. I rate them 100%”

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Posted 1 year ago

Appliances Direct is rated 4.2 based on 5,895 reviews