Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,073 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,073 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After sales service replaced a leaking bbq cover Excellent”

Appliances Direct 4 star review on 24th June 2024

Helpful Report

Posted 9 months ago

“The Sales team helped me to decide which appliances were best for my needs and gave me their direct number to ask any questions I had. Everything was great, there were a few glitches around delivery times and dates but being able to make direct contact with sales, really helped resolve matters”

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Posted 10 months ago

“The BBQ I purchased needed assembly which was straight forward but would be easier with two people. Unfortunately although the packing was undamaged the BBQ had a small chip out of the enamel. On contacting Appliance Direct they responded within 24 hrs and resolved the situation very professionally I rate their customer service highly. The BBQ works well.”

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Posted 11 months ago

“Followed up with a call to check in I was happy. Simple returns though would be good to have other options to return like drop off at DPD point or other. Happy with products and after care service.”

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Posted 1 year ago

“Good price, only downside was additonal call about a "different" extended warranty on offer! Otherwise a good experience.”

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Posted 1 year ago

“Simple Straight Forward and Delivered when promised”

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Posted 1 year ago

“Both price and delivery were factors in choosing to buy a tumble dryer from appliance direct. Ordering and payment went smoothly and selection of delivery date was perfect. Was kept up to date via email sms too. Unfortunately on the day delivery was late by 6 hours due to issues. This did spoil an otherwise good service but the delivery crew elevated an otherwise poor service with their courteous behaviour and professionalism so would probably risk using appliance direct in the future knowing if issues arise I will get my goods at least on the delivery day stated”

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Posted 1 year ago

“After a problem with uploading photos and videos of a faulty item which caused some anxiety Appliances Direct speedily rectified the situation and the issue was happily sorted.”

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Posted 1 year ago

“They were very good”

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Posted 1 year ago

“Easy to order, quick delivery, one item damaged, replacement sent out after they received damaged item back Only down side, it is expensive to ring them, £4 for a 5min call”

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Posted 1 year ago

“once ordered, the delivery was completed just two days later. Was expecting it up to 6days time. Box was undamaged and product is in full working order”

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Posted 1 year ago

“Speed of delivery was amazing - next day although I did not pay for express delivery. The new hob is great and looks good. Only issue was that the parcel tape at both ends of the box had been cut so the box was not sealed. I was worried that the item may have parts missing or had been opened before. However, the inner packaging was all good and nothing was missing. That said I don't think packages with broken seals should be sent to customers.”

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Posted 1 year ago

“Did what they said!!”

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Posted 1 year ago

“Again, a smooth service, I didn't expect my second dehumidifier to start to fail just after a much older one had to be replaced. As the service was swift and smooth last time a few weeks ago, I had no hesitations buying from them again.”

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Posted 1 year ago

“I was quite pleased with the service from Appliances Direct. The price was very competitive and the Air Fryer arrived quickly and safely. My wife after looking at the Fryer said it wasn't the one she wanted. After contacting AD, they agreed to an exchange. I returned the original Fryer and after a bit of a delay and a few emails the new Multi Cooker arrived safely the next day.”

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Posted 1 year ago

“My first contact was via the call centre line & the operative was knowledgeable, I then ordered on the website - dehumidifier”

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Posted 1 year ago

“Appliances Direct were great. However the washing machine when unwrapped the plug had the earth pin broken, I had to cut the broken plug off and replace it, I thought it was supposed to be a two man delivery team it was only one, The delivery van did not have a tail lift and the driver was dropping the appliances onto a sack trolley. The back of the washing machine also had a dent in the backplate which I removed and straightened out.”

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Posted 1 year ago

“When the item broke down customer service was right on it, organised collection, inspection and eventual replacement. Fast as anything. Much appreciated.”

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Posted 1 year ago

“website is easy to use, with a vast choice ordering is easy price is competitive I cannot comment on the delivery service as i picked up my order”

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Posted 1 year ago

“Very prompt delivery.”

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Posted 1 year ago

Appliances Direct is rated 4.2 based on 6,073 reviews