Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,897 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,897 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was the first time we've used Appliances Direct & have been very impressed. Our dishwasher was delivered within a few days, we'd paid to have it connected, this turned out not to be a straight forward job but the guy didn't give up & worked very hard on an extremely hot & sticky day & eventually our machine was connected. We did discover that the cutlery basket was missing but when we contacted customer service they sorted it out for us very quickly. I think that you can judge a company by how well it deals with problems that may arise & Appliances Direct were brilliant & we'll definitely be using them again in the future.”

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Posted 3 years ago

“This ice machine does exactly what it says it does, we are more than happy with it! Don’t need to plan making ice, just wait ten mins and you have your first glass full! Just perfect for our needs and not to bulky, easy to use, clean and store!”

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Posted 3 years ago

“Delivery men were very polite and placed the oven where I wanted it.”

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Posted 3 years ago

“OK but the rice at the bottom of the cooker is always a little burnt.”

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Posted 3 years ago

“Good product, good price and quick delivery.”

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Posted 3 years ago

“delivery was fast and efficient (although had paid the extra for next day delivery, but worth it), delivery staff were amazing, brought it into the property unpackaged the item and took photos of perfect condition. The appliance itself is great and a cheaper price than anywhere else I searched for the exact same item. Only 4 stars as the initial item ordered didn't work. Customer service was excellent when called and a new item sent the following day.”

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Posted 3 years ago

“Very prompt delivery right into my house”

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Posted 3 years ago

“Absolutely superb Service Ordered on Sunday delivered Monday 10am Delivery guys absolutely superb and very helpful”

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Posted 3 years ago

“NEW Whirlpool washing machine worked for a few days ( 5 ) called manager Doug he was worthless. The protocol was to go through their repair company which we did - 3 times out no luck fixing washer. All we get is the run around with Appliance Direct I don't have the problem with the repair company at all they are directed from Whirlpool and Appliance Direct. Long story but I would NEVER go through Appliance Direct ! another repair trip end of week. We just want our FULL refund and move on.”

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Posted 3 years ago

“Fast delivery product very good would buy from this company again”

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Posted 3 years ago

“Brilliant Company. The product was delivered faster than expected, packaging perfect and the item seems to work although not used it yet. Perfect would highly recommend”

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Posted 3 years ago

“BUSY FOOLS!! Ordered an item with them over a week ago and every time I have tried to contact them, I have been passed from pillar to post!! No communication, started to wonder if I have been scammed by the company and they aren't a real business!!!”

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Posted 3 years ago

“Fast Delivery - arrived before the max date due & courier confirmed 1 hour delivery slot on the day. Efficient Service - all done on line & Great Price having shopped around before purchasing.”

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Posted 3 years ago

“Absolutely awful customer service. Missed the first delivery date, delivered the wrong machine on second attempt, failed to collect that machine on date they stated, now refuse to refund my money until the machine has been checked over ( It never came out the wrapping ) which could be a fortnight. You have been warned, shop anywhere but Appliances Direct”

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Posted 3 years ago

“I have been very happy with my appliance, and except for the hickup on the initial delivery, which was no fault of your company, and once you had been notified by e-mail your Customer Team was great, my item was delivered post haste, and I was kept informed all the way. I use my Juicer every day, and for the price it is a great bargain, and so easy to use and easy cleaned. Many Thanks.”

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Posted 3 years ago

“Very professional and on time. Would recommend!”

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Posted 3 years ago

“I had a problem with my initial product but it was resolved immediately, without any hassle. Replacement product turned up quickly and worked perfectly.”

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Posted 3 years ago

“Great price and very efficient service”

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Posted 3 years ago

“Absolutely brilliant from placing the order to it being delivered! Only issue I have with it was the issue of chewing gum at the bottom of the box and with covid package should have been checked. But item arrived perfectly packed and no damage.”

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Posted 3 years ago

“Price good, service good, delivery good, driver rang to say delivery in 15 minutes, what more would you want?!”

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Posted 3 years ago

Appliances Direct is rated 4.2 based on 5,897 reviews