Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,076 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient quick service.”

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Posted 1 year ago

“Very good customer service. A product with manufacture fault was replaced quickly and with no problem.”

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Posted 1 year ago

“I buy my appliances, solely from Appliances Direct, because they give excellent service.”

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Posted 1 year ago

“Highly recommended. Picked up my faulty dehumidifier 1 day, replacement delivered the next. Thank you.”

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Posted 1 year ago

“Company have done well DPD have let the team down on this one still waiting for my delivery which I paid for saturday delivery but they didn't deliver.”

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Posted 1 year ago

“They were fast to respond to the problem with the delivered unit and organised its return on the same day. They later offered an alternative unit as they were out of stock of the returned item and delivered that the next day. I was kept informed throughout. This is the fifth domestic appliacnce I have purchaced from Appliances Direct and I have so far never had a problem with their service.”

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Posted 1 year ago

“Customer service”

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Posted 1 year ago

“Again, a smooth service, I didn't expect my second dehumidifier to start to fail just after a much older one had to be replaced. As the service was swift and smooth last time a few weeks ago, I had no hesitations buying from them again.”

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Posted 1 year ago

“After sales customer service is second to none. I had some issues with my purchase, cannot fault the assistance and service I was given. Excellent.”

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Posted 1 year ago

“I was quite pleased with the service from Appliances Direct. The price was very competitive and the Air Fryer arrived quickly and safely. My wife after looking at the Fryer said it wasn't the one she wanted. After contacting AD, they agreed to an exchange. I returned the original Fryer and after a bit of a delay and a few emails the new Multi Cooker arrived safely the next day.”

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Posted 1 year ago

“Very quick reliable service”

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Posted 1 year ago

“The team at AD have been great. Helped me through the process and the goods arrived on time even though not in stock when ordered. Would use AD again for any future purchases.”

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Posted 1 year ago

“Got exactly what I wanted and good price”

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Posted 1 year ago

“Expected delivery on Monday didn’t arrive till the Thursday but no message to tell me this had to phone to ask where it was.apart from that all went ok”

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Posted 1 year ago

“very easy process, fast and no problems. Product as described”

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Posted 1 year ago

“They have very competitive prices and we chose our dishwasher because of the energy rating and the price.It was easy to order and we chose the package that sited and removed our old one.We were informed by email when the appliance would come and on the evening before the delivery we were informed of the time slot.The dishwasher was delivered exactly as informed, sited and the old one removed.Very happy with the service.”

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Posted 1 year ago

“My first contact was via the call centre line & the operative was knowledgeable, I then ordered on the website - dehumidifier”

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Posted 1 year ago

“Ordered 4 dehumidifiers, unfortunately 1 stopped working. Contacted customer service who responded very quickly and sent a replacement within 2 days. Customer service agent was very helpful and friendly. Also purchased 2 oil filled radiators which were delivered very quickly.”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“Absolutely amazing happy with product and quick delivery”

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Posted 1 year ago

Appliances Direct is rated 4.2 based on 6,076 reviews