Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,895 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,895 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was worried because my mirror would not turn on from several months and didn’t know if the company would repair or exchange it. One day i said I’ll give it a go. Contacted them and i think within a week or so they arrenged collection inspected product and resent me the very next day replacement mirror. Thank you.”

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Posted 1 year ago

“Luckily I live local and can easily pickup from the warehouse at unbeatable prices.”

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Posted 1 year ago

“Possibly the nicest appliance company I've rver bought from. Lightning fast delivery. When a small issue cropped up, it was dealt with swiftly and professionally. I will definitely highly recommend. I myself will be using again. Thanks you .”

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Posted 1 year ago

“PROS - Ordering was very easy and the website is easy to navigate around with good options to filter what you are looking for. Next day delivery is available on most items. I am happy with the washing machine I chose. CONS - I didn't receive a time slot until about 9am on the day of delivery so I made sure I was up from 7am (unnecessarily) in case it came first thing. Throughout the day my time slot and changed about 5 times - first it was earlier than planned then by the afternoon it changed to later than planned. Only by an hour or two each way but was a bit inconvenient.”

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Posted 1 year ago

“Delivery was absolutely spot on, in fact they delivered earlier than time given. The guys who delivered were fine”

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Posted 1 year ago

“Great customer service and fast delivery times.”

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Posted 1 year ago

“Excellent! I couldn't ask for better service. I reported a recent fault with my dehumidifier which I had purchased several months earlier. The friendly, helpful customer service team arranged a date to collect it and I received a brand new one the next day! I recommend them highly and would definitely buy from Appliances Direct again.”

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Posted 1 year ago

“Great service. Great delivery”

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Posted 1 year ago

“The machine was delivered on time and by two pleasant men who took it into my laundry. Son is a plumber so he dealt with plumbing it in.. What more can I say, stress free and was in use within an hour..”

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Posted 1 year ago

“Good customer service fast delivery”

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Posted 1 year ago

“Ordered one day, delivered the next. Item as described at a very decent price.”

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Posted 1 year ago

“Arrived as stated on time no damage good as new very pleased with it thanks”

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Posted 1 year ago

“First item arrived damaged, no quibble replacement promptly sent which arrived undamaged.”

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Posted 1 year ago

“Ordered a microwave/grill/oven and it was delivered promptly but it had a damaged door. I phoned customer services and did not have to wait long before speaking to an agent. He understood the problem and clearly explained how the company dealt with such events. He arranged collection of the damaged machine and a replacement was sent a day later. I was pleased and relieved AD acted so efficiently in replacing this machine.”

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Posted 1 year ago

“Quick delivery, good value product. 3 stars as the dehumidifier has a annoying sound like its rubbing on something. I will contact the company and see what can be done, will involve returning/exchanging which will take time and effort which I'm not looking forward to.”

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Posted 1 year ago

“Yes very easy to purchase item as described delivery smooth”

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Posted 1 year ago

“Item as described, great product however delivery wasn't correct but got reimbursed so all good in the end.”

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Posted 1 year ago

“I am still waiting for delivery, two days late and no information on when it will be delivered. Not Appliances Direct at fault but I need the equipment.”

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Posted 1 year ago

“Easy to order and prompt delivery service, would definitely use them again if needed to, in the future”

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Posted 1 year ago

“Previous feedback was excellent due to brilliant communication and the speed you dealt with issues. This time was advice that my dishwasher would be delivered today and it wasn’t. No communication at all until I get this email for feedback.”

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Posted 1 year ago

Appliances Direct is rated 4.2 based on 5,895 reviews