Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,074 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,074 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An absolute pleasure of a company to deal with, they were fast and efficient with my order and kept me up to date with the delivery, and when a problem arose they handled with friendly customer service that was fast, easy and efficient. I would definitely buy from them again and I've also recommended them to friends and family.. A+++++”

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Posted 6 months ago

“Great product and great service ! Received my product in 2 days ! Thank you”

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Posted 6 months ago

“Bought first from online shop. Cheaper than other online sites. Delivery was 2 days earlier than expected too.”

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Posted 6 months ago

“After having a problem with a new hob and not the best service from the manufacturers service department who referred me to Appliances Direct who then had to refer the claim to the manufacturer replacement stock not available for a couple of weeks! Appliances Direct were then very helpful by supplying an alternative hob and once the order was updated the hob arrived in 48hrs and is now fitted and working. Thank you Appliances Direct.”

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Posted 6 months ago

“Great communication throughout. Very easy experience. Delivery drivers were excellent. Polite, helpful & fitted my fridge exactly where I wanted it. Took old one away along with all the packaging. Great service”

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Posted 6 months ago

“Easy transaction and good comms”

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Posted 6 months ago

“Fast & efficient service. Thank you.”

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Posted 6 months ago

“Quick delivery, great product - thank you”

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Posted 6 months ago

“I cannot fault the whole experience and would be more than happy to buy from them again”

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Posted 6 months ago

“Delivered on time and pleased with the amount we paid, very professional, would use this company again.”

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Posted 6 months ago

“Have used this company before and as before they provided a simple and almost painless service (had to put my hand in my pocket!) Well pleased with product (refurbished Liebherr fridge freezer) . Very happy Mike W”

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Posted 6 months ago

“Cheapest extractors on line that i needed and in stock and colected next day”

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Posted 6 months ago

“Bought about 4 items from this company and returned 1 item due to poor delivery damaged Received replacement really quickly extractor I bought was really good. Hope this helps.”

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Posted 6 months ago

“Good prompt service. Delivery team from Luton very helpful, they raised the issue I had no appliance to return and I received reimbursement into my account within 3 days. NO COMPLAINTS from me at all.”

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Posted 6 months ago

“Water container in dehumidifier was cracked. Replacement received the next day. Cannot fault their Customer Service.”

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Posted 6 months ago

“Excellent product and excellent service”

Appliances Direct 5 star review on 2nd October 2024

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Posted 6 months ago

“when I sent you an email that the heater wasn't working, you sent me a replacement part very quickly and I like that”

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Posted 6 months ago

“ᴀ ғᴇᴡ ʏᴇᴀʀs ᴀɢᴏ, ɪ ᴡᴀs sᴛʀᴜɢɢʟɪɴɢ ᴡɪᴛʜ ᴀ ᴠᴇʀʏ ʟᴏᴡ ᴄʀᴇᴅɪᴛ sᴄᴏʀᴇ, ᴡʜɪᴄʜ ʟɪᴍɪᴛᴇᴅ ᴍʏ ᴀʙɪʟɪᴛʏ ᴛᴏ ɢᴇᴛ ᴀᴘᴘʀᴏᴠᴇᴅ ғᴏʀ ʟᴏᴀɴs ᴏʀ ғᴀᴠᴏʀᴀʙʟᴇ ɪɴᴛᴇʀᴇsᴛ ʀᴀᴛᴇs. ᴛʜᴇɴ ɪ ғᴏᴜɴᴅ 𝗛𝗔𝗖𝗞𝗜𝗡𝗚𝗣𝗥𝗢𝗧𝗘𝗔𝗠 ᴛʜᴀᴛ sᴘᴇᴄɪᴀʟɪᴢᴇᴅ ɪɴ ᴄʀᴇᴅɪᴛ ʀᴇᴘᴀɪʀ ᴀɴᴅ ғɪɴᴀɴᴄɪᴀʟ ᴇᴅᴜᴄᴀᴛɪᴏɴ. ᴛʜᴇʏ sᴛᴀʀᴛᴇᴅ ʙʏ ᴛʜᴏʀᴏᴜɢʜʟʏ ʀᴇᴠɪᴇᴡɪɴɢ ᴍʏ ᴄʀᴇᴅɪᴛ ʀᴇᴘᴏʀᴛ, ʜᴇʟᴘɪɴɢ ᴍᴇ ᴜɴᴅᴇʀsᴛᴀɴᴅ ᴛʜᴇ ғᴀᴄᴛᴏʀs ᴛʜᴀᴛ ᴡᴇʀᴇ ɴᴇɢᴀᴛɪᴠᴇʟʏ ɪᴍᴘᴀᴄᴛɪɴɢ ᴍʏ sᴄᴏʀᴇ, sᴜᴄʜ ᴀs ʟᴀᴛᴇ ᴘᴀʏᴍᴇɴᴛs, ʜɪɢʜ ᴄʀᴇᴅɪᴛ ᴄᴀʀᴅ ᴜᴛɪʟɪᴢᴀᴛɪᴏɴ, ᴀɴᴅ sᴏᴍᴇ ᴏʟᴅ ᴇʀʀᴏʀs ᴛʜᴀᴛ ʜᴀᴅɴ’ᴛ ʙᴇᴇɴ ᴄᴏʀʀᴇᴄᴛᴇᴅ. ᴛʜᴇ ᴏʀɢᴀɴɪᴢᴀᴛɪᴏɴ ɢᴜɪᴅᴇᴅ ᴍᴇ sᴛᴇᴘ ʙʏ sᴛᴇᴘ ᴏɴ ʜᴏᴡ ᴛᴏ ᴅɪsᴘᴜᴛᴇ ɪɴᴀᴄᴄᴜʀᴀᴄɪᴇs ᴏɴ ᴍʏ ᴄʀᴇᴅɪᴛ ʀᴇᴘᴏʀᴛ. ᴛʜᴇʏ ᴀʟsᴏ ᴡᴏʀᴋᴇᴅ ᴡɪᴛʜ ᴄʀᴇᴅɪᴛᴏʀs ᴏɴ ᴍʏ ʙᴇʜᴀʟғ ᴛᴏ ɴᴇɢᴏᴛɪᴀᴛᴇ ʙᴇᴛᴛᴇʀ ʀᴇᴘᴀʏᴍᴇɴᴛ ᴛᴇʀᴍs ᴀɴᴅ ᴀssɪsᴛᴇᴅ ᴍᴇ ɪɴ ᴄʀᴇᴀᴛɪɴɢ ᴀ ʙᴜᴅɢᴇᴛ ᴛᴏ ᴇɴsᴜʀᴇ ɪ ᴄᴏᴜʟᴅ ᴍᴀᴋᴇ ᴛɪᴍᴇʟʏ ᴘᴀʏᴍᴇɴᴛs. ᴀᴅᴅɪᴛɪᴏɴᴀʟʟʏ, ᴛʜᴇʏ ᴇᴅᴜᴄᴀᴛᴇᴅ ᴍᴇ ᴏɴ ʜᴏᴡ ᴛᴏ sᴛʀᴀᴛᴇɢɪᴄᴀʟʟʏ ᴜsᴇ ᴄʀᴇᴅɪᴛ ᴛᴏ ʙᴜɪʟᴅ ᴀ ᴘᴏsɪᴛɪᴠᴇ ʜɪsᴛᴏʀʏ, ʟɪᴋᴇ ᴋᴇᴇᴘɪɴɢ ᴍʏ ᴄʀᴇᴅɪᴛ ᴜᴛɪʟɪᴢᴀᴛɪᴏɴ ʙᴇʟᴏᴡ 𝟹𝟶% ᴀɴᴅ ᴘᴀʏɪɴɢ ᴍᴏʀᴇ ᴛʜᴀɴ ᴛʜᴇ ᴍɪɴɪᴍᴜᴍ ᴅᴜᴇ ᴇᴀᴄʜ ᴍᴏɴᴛʜ. ᴡɪᴛʜɪɴ ᴍᴏɴᴛʜs, ɪ sᴛᴀʀᴛᴇᴅ sᴇᴇɪɴɢ ɪᴍᴘʀᴏᴠᴇᴍᴇɴᴛ. ᴍʏ sᴄᴏʀᴇ sᴛᴇᴀᴅɪʟʏ ɪɴᴄʀᴇᴀsᴇᴅ ᴀs ᴏʟᴅ ᴅᴇʙᴛs ᴡᴇʀᴇ ᴘᴀɪᴅ ᴏғғ, ᴅɪsᴘᴜᴛᴇs ᴡᴇʀᴇ ʀᴇsᴏʟᴠᴇᴅ, ᴀɴᴅ ɪ ᴍᴀɪɴᴛᴀɪɴᴇᴅ ɢᴏᴏᴅ ғɪɴᴀɴᴄɪᴀʟ ʜᴀʙɪᴛs. ʙʏ ᴛʜᴇ ᴇɴᴅ ᴏғ ᴛʜᴇ ᴘʀᴏᴄᴇss, ᴍʏ ᴄʀᴇᴅɪᴛ sᴄᴏʀᴇ ʜᴀᴅ ɢᴏɴᴇ ғʀᴏᴍ ᴠᴇʀʏ ʟᴏᴡ ᴛᴏ ᴀɴ ɪᴍᴘʀᴇssɪᴠᴇ ʟᴇᴠᴇʟ, ᴏᴘᴇɴɪɴɢ ᴅᴏᴏʀs ᴛᴏ ʙᴇᴛᴛᴇʀ ғɪɴᴀɴᴄɪᴀʟ ᴏᴘᴘᴏʀᴛᴜɴɪᴛɪᴇs ᴀɴᴅ ɢɪᴠɪɴɢ ᴍᴇ ᴀ sᴇɴsᴇ ᴏғ ᴄᴏɴᴛʀᴏʟ ᴏᴠᴇʀ ᴍʏ ғɪɴᴀɴᴄɪᴀʟ ғᴜᴛᴜʀᴇ. 𝗛𝗔𝗖𝗞𝗜𝗡𝗚𝗣𝗥𝗢𝗧𝗘𝗔𝗠 ɴᴏᴛ ᴏɴʟʏ ʀᴇᴘᴀɪʀᴇᴅ ᴍʏ ᴄʀᴇᴅɪᴛ ʙᴜᴛ ᴀʟsᴏ ᴇᴍᴘᴏᴡᴇʀᴇᴅ ᴍᴇ ᴡɪᴛʜ ᴛʜᴇ ᴋɴᴏᴡʟᴇᴅɢᴇ ᴛᴏ ᴍᴀɪɴᴛᴀɪɴ ɪᴛ ʟᴏɴɢ-ᴛᴇʀᴍ. 𝐒𝐡𝐨𝐮𝐥𝐝 𝐲𝐨𝐮 𝐞𝐯𝐞𝐫 𝐞𝐧𝐜𝐨𝐮𝐧𝐭𝐞𝐫 𝐚 𝐬𝐢𝐦𝐢𝐥𝐚𝐫 𝐜𝐢𝐫𝐜𝐮𝐦𝐬𝐭𝐚𝐧𝐜𝐞, 𝐈 𝐬𝐭𝐫𝐨𝐧𝐠𝐥𝐲 𝐞𝐧𝐜𝐨𝐮𝐫𝐚𝐠𝐞 𝐲𝐨𝐮 𝐭𝐨 𝐜𝐨𝐧𝐧𝐞𝐜𝐭 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞𝐦. 𝐘𝐨𝐮 𝐜𝐚𝐧 𝐠𝐞𝐭 𝐢𝐧 𝐭𝐨𝐮𝐜𝐡 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐭𝐡𝐞 𝐟𝐨𝐥𝐥𝐨𝐰𝐢𝐧𝐠 𝐦𝐞𝐚𝐧𝐬: 𝐖𝐞𝐛𝐬𝐢𝐭𝐞: 𝐰𝐰𝐰.𝐡𝐚𝐜𝐤𝐢𝐧𝐠𝐩𝐫𝐨𝐭𝐞𝐚𝐦.𝐭𝐨𝐩 𝐄𝐦𝐚𝐢𝐥: 𝐇𝐀𝐂𝐊𝐈𝐍𝐆𝐏𝐑𝐎𝐓𝐄𝐀𝐌𝟎𝟎𝟏@𝐆𝐌𝐀𝐈𝐋.𝐂𝐎𝐌 𝐓𝐞𝐥𝐞𝐠𝐫𝐚𝐦: @𝐡𝐚𝐜𝐤𝐢𝐧𝐠𝐩𝐫𝐨𝐭𝐞𝐚𝐦𝐛𝐞𝐬𝐭𝟎𝟎𝟏 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 (𝐦𝐞𝐬𝐬𝐚𝐠𝐞𝐬 𝐨𝐧𝐥𝐲): +𝟒𝟒 𝟕𝟓𝟐𝟔 𝟏𝟖𝟕𝟑𝟕𝟕”

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Posted 6 months ago

“Competitive pricing, immediate delivery, very polite and communicative when a problem (not of their making) arose”

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Posted 6 months ago

“Kept up to date with all stages of delivery, delivered on time, competitive price, would definitely recommend.”

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Posted 6 months ago

Appliances Direct is rated 4.2 based on 6,074 reviews