Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,076 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product is good but disappointed with the delivery. I paid for second day delivery but not get my parcel after 4 days”

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Posted 6 years ago

“I paid extra for next day delivery, I was given notification of my 1 hour slot 1hr and 20 mins beforehand by a 3rd party. I was unable to receive my delivery and appliances direct had blocked all delivery options other than it being delivered again the following day. As I had paid for next day delivery as I needed the product quickly I was obviously dissapointed with this pathetic service. I tried to call AD for help but they were no help and passed me back to the 3rd party who fortunately were helpful. I managed to get my parcel at 7.30pm that evening as I drove to collect from the 3rd party. Why did I pay for delivery AD?”

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Posted 6 years ago

“Order a tv for delivery next day at an extra cost, got an email. From appliances direct to say delivery on the Friday AND a communication from panther couriers to say delivery booked for Saturday. Many calls to both later I am told APC delivering my tv and on the Friday, did it arrive Friday....no!! so waited in all day and paid AD for the privilege. Re wives a message from Panther to say delivery Saturday which was when it arrived. Great item but from some reviews AD are regularly selling next day delivery where it goes as mine has with no recompense. I emailed their CEO so far no reply so cannot recommend this company as being a good experience to deal with. I contacted them by chat, phone and email and still they maintained my delivery was coming Friday, since it became apparent it wasn’t going to be so no one from AD has been in touch. Very poor customer service to lie to a customer but I will just vote with my feet and share my bad experience with everyone.”

Helpful Report

Posted 6 years ago

“The delivery date which had been confirmed with a phone call was changed the evening before the delivery by email and I had to wait another 2 weeks for my fridge freezer.”

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Posted 6 years ago

“Bought Hotpoint double oven September 7th this year. 2 weeks later timer display kept flashing when oven had been on for 29 minutes. I was worried oven would cut out and would not be able to complete cooking especially with Christmas coming up. I have been amazed to see that contrary to sales of goods act the seller appliances direct will not deal with this matter and I have had to go through Domestic and General to get a Hotpoint engineer and been subjected to hard selling of an insurance policy which I have refused. I am entitled to a replacement double oven from the people I contracted to buy from . I would not buy again from this company.”

Helpful Report

Posted 6 years ago

“Never have I come across such bad customer service. I ordered a fridge freezer and had to wait about two weeks for it to be delivered and when it arrived my wife check the fridge freezer. About 10 Minutes after the delivery men had left she opened the freezer door which came off in her hand yes the door had not been put onto the Freezer Correctly. We called Appliances Direct and asked for a replacement. Appliances direct response was that it was our fault, yes the customers fault that the freezer was broken as we has signed for it and there was no way of us being able to return the freezer. Yes it was delivered broken (I think they may be in breach of the sales of goods act 1979). Now I have to wait over a week for someone to come to my house and repair a brand new Fridge Freezer. So if you don’t like stress and very bad sales practices stay well clear of APPLIANCES DIRECT.”

Helpful Report

Posted 6 years ago

“Not impressed with the level of service, ordering was fine, but not delivered on day specified which was a major issue as it was for a day nursery and access has to be pre arranged. When I chased had no call, or apology the least I would expect is extra discount for my engineers wasted time.”

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Posted 6 years ago

“My complaint is about supply and delivery. I had three delivery dates each one pushed back a week because of supply to your company. I had to cancel an electrician twice! The third delivery was comleted and the delivery people were excellent”

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Posted 6 years ago

“good product and good price. Could not (and still have not been able) to install machine and could not get installation charge refunded.”

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Posted 6 years ago

“Microwave was advertised on site as a 700 watt model, but after over cooking several dishes, discovered it was in fact a 1000 watt model”

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Posted 6 years ago

“I think “next day delivery” is not worth it ordered it on a Friday evening and it came on Tuesday following week- when I questioned this I was just told that it’s basically right but I don’t see how you can advertise next day when it doesn’t come next day or even the day after that so that was disappointing. If you want to keep up with competitors I’d suggest you change this.”

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Posted 6 years ago

“Payed for next day delivery to then be told the following day nothing was available. Offered half a refund! Then told once again next day delivery only for it to arrive four days later.”

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Posted 6 years ago

“My gripe is with the installation service (farmed out to Arrow XL). My new washing machine starting leaking heavily in the second wash. I tried to get them back, but no one contacted me as promised and I called out a plumber who explained the water pipe connection was moronic and guaranteed to come loose. I'm happy with my new machine, but if you order from Appliances Direct, don't pay for them to install it.”

Helpful Report

Posted 6 years ago

“We ordered a tumble dryer and paid for next day delivery, and Appliances Direct quickly confirmed this. However, later that day we had an e-mail from the couriers to say the delivery would be made a day later. We phoned Appliances Direct, who apologised, and refunded the next day delivery charge, and confirmed that the unit would be unpacked, installed to assure us that the unit was working and remove all packaging. Panther did not do any of these things, they delivered the unit to the back door saying they were not responsible for taking the unit in the house. My wife (who was on her own that day) had to unpack it, install it, and the packaging had to be taken to the skip site. Appliances Direct were fine, but they seriously need to reconsider their courier.”

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Posted 6 years ago

“No delivery date yet”

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Posted 6 years ago

“Ridiculous delivery time”

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Posted 6 years ago

“Appliances direct is not the main problem, its the delivery service they use... ARROW what a tin pot outfit!! Fridge delivery date Tues 11th Sept 2018, my partner took a day off work, received a phone call from ARROW @ 7.15am our fridge not coming there was not enough room in the van.... re-booked for Sat 15th Sept, received a message fridge to be delivered between 10.00am - 12.00pm.. I waited in all day!!! received a phone call at 4.30pm, the delivery van broke down @ 10.15am & I would not be getting the fridge until Sunday..... Sunday morning the lads finally turn up, after taking my old fridge they dropped off my new one, but refused to unpack it & take the packing away, even though I had paid extra for the service... as stated earlier, a TIN POT OUTFIT!!! Appliances direct "you have to stop using this delivery courier" or you will loose customers...”

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Posted 6 years ago

“I will not buy anything from Appliances Direct until they get a new courier ARROWXL treat customers like morons they insult our intelligence with their excuses for not delivering goods on the time and dates that THEY have arranged by text and emails. Many customers take time off work for these deliveries. I have no problem with Appliances Direct.Anne”

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Posted 6 years ago

“The oven was for my 84 year old mum and it is a good oven however we couldn't find the instructions until the grill was switched on and the instructions went on fire!!! They were tucked between the grill element and the roof of the oven!!!! I had to download a new set from the internet as no one got back to me when I complained. Delivery was a farce. We were told there would be a 3 hour time window advised the night before delivery date. I received a text message at 8.15 am on delivery day to tell me the delivery time window was between 7.30 am and 9.30 am (2 hours not 3) giving us just over 1 hour notice. I then received a call from the driver, to say he was 20 minutes away, on my mobile when it should have been my mum's home landline they should have called. Then when I was checking my email I had received a message at 9.33 am to tell me the time window was 7.30 am to 9.30 am!!!!!! Rubbish delivery service I'm afraid. I suggest you review who you use. It makes you look bad.”

Helpful Report

Posted 6 years ago

“took a day off work as told it was coming on certain day only to be told by the courier that the washing machine had not even arrived with them. had to take the following day off and await a text from the courier for the arrival of the machine NOT SATISFACTORY. No appologies from the company cost me two days holiday”

Helpful Report

Posted 6 years ago

Appliances Direct is rated 4.2 based on 6,076 reviews