Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,897 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,897 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an integrated washing machine and it was showing as in stock. I selected a convenient delivery date and placed my order. The next morning I had a call from a representative confirming my order and delivery date and was advised I would be contacted by the couriers the day before to give me a 2 hour delivery window, then went on to try and sell me additional insurance - which I politely declined. 5 minutes later another representative called and I had to say I have already received a sales call - to which he apologised. Then in the afternoon, we received another call trying to be sold additional insurance. Then less than 24 hours before delivery I received a text message stating that my order would unable to be fulfilled and it would not be delivered until another 2 weeks. I also received an email offering me a £10 discount for the inconvenience. I contacted them straight away and asked why was the item showing in stock, and why was the order confirmed, but they were unable to answer that. The earliest they could get me a totally different machine to the one I ordered was another 48 hours - I also asked if the £10 discount I was offered could be deducted from this order - I was told no, this would only be valid against a new order, I said this is a new order as you were unable to fulfill the other - so the gesture of a discount was totally useless, why would I want to order again”

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Posted 2 years ago

“this isn't the first time we have used appliance direct to purchase a home appliance (microwave). The make, price and own driver delivery suited our needs excellently. The staff at the pick-up point were very welcoming and helpful. The only problem I encountered was the post code specified for the pick-up was wrong. Should have been LE74 2HJ not DE74 2HL as specified on the documentation received. Otherwise a perfect purchase.”

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Posted 2 years ago

“Easy to order. Good communication on delivery progress. Arrived on time and in good condition.”

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Posted 2 years ago

“Excellent service provided by the Appliances Direct sales representative. Very fast delivery as well as item arrived in designated delivery time slot. Many thanks.”

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Posted 2 years ago

“The installation was poor. I had to help dis onnect the power. I have to arrange to alter the door for an integrated washing machine and I had to trace where the installer had not turned the water back on for an adjacent appliance. What was my £99 payment for”

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Posted 2 years ago

“Great service, ob time delivery”

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Posted 2 years ago

“Very competitive price, even with £20 delivery charge. Good communication, and quick delivery”

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Posted 2 years ago

“Multi split and extra pipe work, multi split arrived on time, extra pipe 2 days late, multi split could do with around another 150mm added to the indoor units, most modern walls are thicker, and as they are at the moment the connections are in the wall, making them difficult to put in”

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Posted 2 years ago

“on-time delivery and nice product.”

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Posted 2 years ago

“Best after sales experience ever when dealing with a fault, the sales team couldn’t be more helpful, well done, I would certainly recommend appliances direct an excellent company. A satisfied customer.”

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Posted 2 years ago

“Great experience with the sales and support staff.”

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Posted 2 years ago

“Every thing smooth from the ordering to the delivery”

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Posted 2 years ago

“Delivered next day with a smile , recommend 110%”

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Posted 2 years ago

“Prompt delivery service excellent quality cooker”

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Posted 2 years ago

“Excellent service. Delivered as arranged. Would definitely pause again.”

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Posted 2 years ago

“You did great, fast and reliable service. Thanks for every thing.”

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Posted 2 years ago

“My cloakroom basin arrived in excellent condition, delivery very quick, kept up to date on delivery times and arrival day. It was also the cheapest basin I found from various sites.”

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Posted 2 years ago

“I've still not received my goods. Poor commuication between with supplier and distributor.”

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Posted 2 years ago

“Ordered my second aircon unit a couple of days ago and it arrive in perfect condition within 4 days including the weekend. The first unit was a split one this one is an all in one unit, if it’s as good as the previous ElectriQ I’ll be very happy. Just one negative, their software doesn’t differentiate between DIY units and those that must be commissioned by an refrigeration engineer. Both of mine are the DIY type but because of the software clitch they email for details I just rang them and all was sorted. I also took out the extended warranty on my new model, IQOOL-SMART12HP”

Appliances Direct 5 star review on 28th July 2022

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Posted 2 years ago

“Excellent service, delivery was very quick”

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Posted 2 years ago

Appliances Direct is rated 4.2 based on 5,897 reviews