Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,897 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,897 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would have been 5stars, except Amazon left it day early and it went missing. Appliances Direct great price, exceptional service with replacement delivered on correct day.”

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Posted 3 years ago

“Customer service outstanding. Great prices and very quick delivery Would use them again.”

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Posted 3 years ago

“Easy website navigation. Wide selection of products. Easy ordering and payment. Prompt delivery with good updates all the way. No damage on arrival.”

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Posted 3 years ago

“Ordered an air cooler which arrived bang on time but unfortunately had a fault and was not working properly. I started a return request immediately and a collection was sorted the next day with a full refund within 10 days. Dissapointing that the device didnt work but very satisfied with the way the company efficiently dealt with it.”

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Posted 3 years ago

“Very pleased with Appliances Direct, gave us an initial delivery which we were happy with. However, received a new delivery 3 days earlier - really pleased! Quick, efficient.”

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Posted 3 years ago

“Super quick and efficient, only a couple days wait for my delivery/install. Removed the old one, put the new one in and took the old one away with no issues.”

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Posted 3 years ago

“Really great service, unfortunately the product was damaged ,but appliances direct promptly sorted out the return, arranged a pickup and a refund in less than 10 days. Great communication and interpersonal skills throughout. Will definitely buy from again!”

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Posted 3 years ago

“If you want to purchase any items from Appliance Direct, make sure its in stock otherwise you could be waiting 3 months+, no communication whatsoever please avoid!!!!”

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Posted 3 years ago

“When the delivered appliance was not working they were very good in replacing it even dealing with the manufacturer that were a nightmare to contact.”

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Posted 3 years ago

“Great products to choose from at good prices, easy to order, delivery was quick. Had a issue with one of my product's, emailed customer services, product was replaced within a week. excellent.”

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Posted 3 years ago

“Cheapest price l could find. Delivered as promised. Delivery men phoned 20 before arrival which was much appreciated. Delivery men very helpful.”

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Posted 3 years ago

“Fortunately my pressure washer didn’t suffer any damage so I had no reason to contact customer service. Must say it was a good price and a speedy normal delivery !”

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Posted 3 years ago

“Great customer service.”

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Posted 3 years ago

“Awful company -sit over an hour to talk to somebody about a problem a oven that didn't work and a damaged back panel in the end gave up ! Entered it online and there still messing about now Wednesday I have kindly asked for a replacement for obvious reasons and there still messing me about -Certainly AVOID these there customer services is appalling so wished I would have purchased from CURRYS !”

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Posted 3 years ago

“When the ice maker arrived it was not functioning correctly. Contacting the company was not easy 30 minutes on hold. They arranged for collection but put the wrong address for collection so of course the driver was told nothing to collect. A wasted day waiting in. After more time on hold finally sorted. Item was collected and after two day a new one arrived which worked correctly. No issues at all with the product or the response in sorting a replacement in the end, just the process was frustrating. In future their online contact form proved much more efficient than phoning. The on hold music was awful, really really awful.”

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Posted 3 years ago

“Kept me informed every step of the way, by text, email and phone! Very courteous delivery man, all in all no complaints, an excellent service all round!”

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Posted 3 years ago

“Yes very good”

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Posted 3 years ago

“All good, was given updates on where my delivery was and it was delivered within the times given the next day.”

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Posted 3 years ago

“Once I had bought the items they kept me in the loop with delivery schedule arrived on time great experience will use again”

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Posted 3 years ago

“I got what I ordered at a competitive price. Delivered as promised. Did not have to contact company as there was no need.”

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Posted 3 years ago

Appliances Direct is rated 4.2 based on 5,897 reviews