Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,073 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,073 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery notification was messed up. Didn’t contact me to notify me of imminent delivery. Office phoned me once it was on my doorstep. Driver should have called me before.”

Helpful Report

Posted 1 year ago

“Quick delivery, good value product. 3 stars as the dehumidifier has a annoying sound like its rubbing on something. I will contact the company and see what can be done, will involve returning/exchanging which will take time and effort which I'm not looking forward to.”

Helpful Report

Posted 1 year ago

“The experience with Appliaces Direct was all good, but their nominated carrier Arrow XL made a delivery to us of a large heavy box, only 1 young man making the delivery, should have been a 2 man delivery, health and safety issues completely ignored by Arrow CL.”

Helpful Report

Posted 1 year ago

“I had requested the that it be delivered by my back door which can not be seen from the road, but it was left by the side of the house in plain view of the public. The dehumidifier seems to work well (run twice so far), it is a little noisy but otherwise good.”

Helpful Report

Posted 1 year ago

“Told me it will be delivered on Monday. I made plans for Saturday only to receive a text at 0830 on Saturday morning telling me it was arriving between 0930 and 1030 that day!! This could have caused me problems.”

Helpful Report

Posted 1 year ago

“A text received on Sunday 16/7/23 stated thst the appliance would be delivered the following morning and that the driver would contact me 30 minutes before delivery. No such contact was made by the driver, and when he delivered it, I was taking a shower which I would not have done if I had had the 30 minutes of advance notice of delivery. The appliance had to be left outside the house as it was too heavy for the driver to get it inside and my 64 year old wife couldn't help. I am 74 years old and I had to wait for my son to help me manoeuvre it inside. At my age, this was not easy. It would have been helpful if the advance contact had been carried out as per the text message. It would also have been helpful if the delivery had been made by a 2 man team. The packaging has not yet been removed from the appliance as I am waiting for the kitchen fitter to give his availabilty to install it, so at this stage it is impossible to tell if the appliance is undamaged. I reserve the right to report on the condition of the appliance at a later date. Overall, I am extremely disappointed by the lack of communication by Appliances Direct delivery agent and would think twice before ordering another major appliance from this business.”

Helpful Report

Posted 1 year ago

“Very happy with the item - and very quick delivery. However I paid for nominated day delivery as it was for a birthday present and it arrived early. It was hard to hide a beer fridge for 2 days - surprise spoilt :(”

Helpful Report

Posted 1 year ago

“Quick service in terms of ordering to delivering, however there was no instruction manual, and 2 of the pins that are required to hold the top rack in place were faulty and all bent out of shape so can’t be used. Not ideal when you are hosting a bbq the next day.”

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Posted 1 year ago

“Good customer service when I had a problem. delivered by Muppets! Replacement delivery after damage due to first delivery. Guys much better and polite!”

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Posted 2 years ago

“Good product, good price, but the collection experience was rubbish. On ordering I was told it would be available on 15th, I didn't get an email on 15th so I chased up and was told it would actually be ready on 16th. By the 17th I still hadn't had an email so I contacted customer services who apologised for inconvenience and said it wouldn't be available until 20th. Then half an hour later I received an email saying ready to collect now. Seems a bit disorganised”

Helpful Report

Posted 2 years ago

“My main gripe is I selected a date for delivery which was completely ignored and product delivered week early. What’s the point of having date selection. Product arrived, works well.”

Helpful Report

Posted 2 years ago

“Everything was fine with the delivery and the drivers were great. However, Appliances Direct charged me £30 for disconnection and installation of a fridge freezer, which was unplugged by us and plugged in by us. This is a rip off by the company, so very disappointing.”

Helpful Report

Posted 2 years ago

“Good value however delivery not when stated.”

Helpful Report

Posted 2 years ago

“I was disappointed that initially when I purchased the appliance they falsely portrayed that they had stock and hence the delivery date was set accordingly. Only after I purchased the appliance did they set the delivery date to 11 days later than first, dishonest. To be fair though they delivered 5 days earlier than later date but still 7 days later than set at purchase.”

Helpful Report

Posted 2 years ago

“delivery took far to long so have not had time to evaluate the product yet”

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Posted 2 years ago

“I booked & paid a premium for Saturday delivery, only to get a message on Monday to say my delivery was arriving next day ?? Tried to reschedule to Saturday but wasn't an option, so opted for Friday. On the Tuesday morning, got a message to say my delivery was arriving that same day - Tuesday !! - Turns out my order had been split in to 2 delivery slots for some reason. After some time spent on the phone, managed to get both items arranged to be delivered on the Friday. Why offer a choice to select a delivery date & time and then just ignore it ? Very annoying.”

Helpful Report

Posted 2 years ago

“Dint in side of freezer discovered on unpacking product.”

Appliances Direct 3 star review on 14th November 2022

Helpful Report

Posted 2 years ago

“The delivery updates were very efficient and the delivery staff were very helpful However, I was disappointed not to be able to apply a discount code I had been given after placing the order. I was passed from department to department and eventually the conclusion was it was not possible without cancelling the order and reordering.”

Helpful Report

Posted 2 years ago

“panel was damaged on one corner, however I neededto cut panel down so not a problem. Would not use them again because of this.”

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Posted 2 years ago

“Good products available at good prices. However not brilliant at delivery!!!”

Helpful Report

Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,073 reviews