Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,902 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,902 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to order online. Item arrived the following day which was a nice surprise as I hadn’t paid for next day delivery. Brilliant, very happy customer”

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Posted 10 months ago

“Fantastic buying experience Good price I did order the wrong size used a option on the website to swap got a call to confirm and was delivered day later Really impressed with the service Would by again and will be recommending”

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Posted 10 months ago

“Very good”

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Posted 10 months ago

“Smooth service from purchase to delivery. Delivery driver rang 30 minutes before arrival as promised. He was very respectful of my property and put the washing machine exactly where I asked him to put it.”

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Posted 10 months ago

“Changed a microwave whenI had ordered the wrong one by mistake. Good price too.”

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Posted 10 months ago

“Item as described arrived safely and on time”

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Posted 10 months ago

“Good customer service poor product. Ordered an Electriq dehumidifier. First one leaked all over floor damaging laminate floor. Replacement was really noisy.”

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Posted 10 months ago

“Very quick delivery - within 2 - 3 days good price”

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Posted 10 months ago

“Very happy. Thank you”

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Posted 10 months ago

“Delivery in less than 24 hours”

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Posted 10 months ago

“First class service and delivery service. Top marks.”

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Posted 10 months ago

“The hob was in good shape and looked beautiful. But sadly the delivery service did not match its quality of hob. I was told the hob would be delivered between 1-2 pm. I had an installer waiting at the property, on the fourth floor, all day. On his way home, he found the item at the entrance of the building. It turned out that the deliverer had dropped the item at the building's entrance without bothering to inform us. The installer had to come back the following day to install the hob.”

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Posted 10 months ago

“It's topnotch in all the services”

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Posted 10 months ago

“Ordered microwave which was damaged on arrival. Phoned to say microwave was damaged replaced it immediately no problem great customer service”

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Posted 10 months ago

“Actual purchasing was easy enough but still awaiting delivery of our rather expensive microwave so not sure why we’ve just been prompted to leave a review! Advised last week that the item was being delivered on Thursday but no update re the failed delivery since then. Not sure if AD think this has actually been delivered but I would think that they could track the order like we can and the courier’s website shows it still at their depot.”

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Posted 10 months ago

“I ordered a coffee machine to be shipped to the Netherlands. Took them three days to confirm my payment (I had to call) but then they called me again to confirm the address and I finally had the machine within 8 days of my order. Very nice customer service and Myoverall experience was great!”

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Posted 10 months ago

“Easy to order. Next day delivery.”

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Posted 11 months ago

“Delivery lads were cheerful,happy and so lovely. Delivery on time ….thank you”

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Posted 11 months ago

“Despite the high order value, still got charged for delivery and that was expensive.”

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Posted 11 months ago

“Prompt delivery. Mint condition. Can't say more”

Helpful Report

Posted 11 months ago

Appliances Direct is rated 4.2 based on 5,902 reviews