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Appliances Direct Reviews

4.2 Rating 5,893 Reviews
80 %
of reviewers recommend Appliances Direct
4.2
Based on 5,893 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Appliances Direct Reviews

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024
Michael
Appliances Direct 5 star review on 15th September 2024
Aleksandar Og
Appliances Direct 5 star review on 8th September 2024
Anthony
Appliances Direct 1 star review on 30th June 2024
Chelsea
Appliances Direct 1 star review on 30th June 2024
Chelsea
Appliances Direct 4 star review on 24th June 2024
Mr D Barnes
Appliances Direct 2 star review on 19th March 2024
Anonymous
41
Anonymous
Anonymous  // 01/01/2019
First class service and delivery service. Top marks.
Helpful Report
Posted 10 months ago
The hob was in good shape and looked beautiful. But sadly the delivery service did not match its quality of hob. I was told the hob would be delivered between 1-2 pm. I had an installer waiting at the property, on the fourth floor, all day. On his way home, he found the item at the entrance of the building. It turned out that the deliverer had dropped the item at the building's entrance without bothering to inform us. The installer had to come back the following day to install the hob.
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Posted 10 months ago
It's topnotch in all the services
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Posted 10 months ago
Ordered microwave which was damaged on arrival. Phoned to say microwave was damaged replaced it immediately no problem great customer service
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Posted 10 months ago
Actual purchasing was easy enough but still awaiting delivery of our rather expensive microwave so not sure why we’ve just been prompted to leave a review! Advised last week that the item was being delivered on Thursday but no update re the failed delivery since then. Not sure if AD think this has actually been delivered but I would think that they could track the order like we can and the courier’s website shows it still at their depot.
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Posted 10 months ago
I ordered a coffee machine to be shipped to the Netherlands. Took them three days to confirm my payment (I had to call) but then they called me again to confirm the address and I finally had the machine within 8 days of my order. Very nice customer service and Myoverall experience was great!
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Posted 10 months ago
Easy to order. Next day delivery.
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Posted 10 months ago
Delivery lads were cheerful,happy and so lovely. Delivery on time ….thank you
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Posted 10 months ago
Despite the high order value, still got charged for delivery and that was expensive.
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Posted 10 months ago
Prompt delivery. Mint condition. Can't say more
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Posted 10 months ago
We purchased a washing machine which was delivered promptly and so far working fine. We will definitely use the services of Appliances direct: fast, reliable and efficient services.
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Posted 10 months ago
Good product great service and delivery would recommend
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Posted 10 months ago
Best price and fast delivery - we paid extra for next day, but it was worth it. Goods arrived in good condition. Our experience has been good and based on this, we would use this company again.
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Posted 10 months ago
I'm always a little cautious when ordering online from a company first time having been scammed before, but cannot recommend Appliances Direct enough. Price was better than elsewhere, delivery was very speedy (quicker than expected) and customer service was superb when dealing with a minor subsequent issue - immediate response to a query and resolution within 24 hours. So much better than the vast majority I've dealt with.
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Posted 10 months ago
Fast,helpful service, did what they said
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Posted 10 months ago
Great to deal with, price was good, delivery was fast, dehumidifier looks great works great.
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Posted 10 months ago
good rapid service no waiting
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Posted 10 months ago
I bought a meaco dehumidifier from Appliance Direct a couple of years ago which developed a fault. Appliance Direct collected the dehumidifier but despite being unable to replicate the fault replaced it immediately without any fuss at no cost (next day delivery). The service was seamless. Staff were friendly and efficient. I will certainly use Appliances Direct again when purchasing electrical appliances.
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Posted 10 months ago
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Posted 10 months ago
Great service from start to finish , communication was excellent through out . Received my Hotpoint dryer , excellent price for good quality goods . Good company to order from . Will definitely recommend 👍
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Posted 10 months ago
Appliances Direct is rated 4.2 based on 5,893 reviews