Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,895 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,895 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“20 days from order to receipt of goods is too long!”

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Posted 11 months ago

“Excellent customer service, fast delivery”

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Posted 11 months ago

“Amazing product, great customer service and fast delivery.”

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Posted 11 months ago

“Ordered a Meaco 20 Litre Platinum Low Energy Laundry Dehumidifier and Air Purifier on Wed (10:30 ish) & the order process was quick & simple. I payed for next day delivery & my order arrived via DPD on Thurs at 11:00. From this single purchase & interaction I rate Appliances Direct 5 stars, as the order process was simple, everything arrived as & when expected within 24 hours & with no damage.”

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Posted 11 months ago

“ALREADY WROTE A REVIEW”

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Posted 11 months ago

“Delivery on time, fitters very efficient and tidy, very pleased,”

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Posted 11 months ago

“Yep pretty good. Not my usual online supplier for appliances, but they could offer the product I wanted delivered three days before my usual guys, for the same price. So I went with them. I bought a washing machine and paid them to take away the old one. They turned up 45 mins later than the end of the supposed 'delivery window' (4 hours long) but other than that, deliver was excellent, nice polite people who did everything I wanted. They called in advance to say they were on their way as was promised, and basically it all worked well. Machine is great so far.”

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Posted 11 months ago

“Didn’t even bother trying to find the correct address. I waited in all day but simple got missed delivery not in. Very infuriating”

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Posted 11 months ago

“I bought a tall freezer, quite happy with it and the price. delivered on the day and within the time slot.”

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Posted 11 months ago

“Easy ordering process, quick delivery”

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Posted 11 months ago

“Next day delivery as specified Customer services were super efficient 100% use them again Great product & price”

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Posted 11 months ago

“I ordered a washing machine and dishwasher and got a very good price for them. The company called me to explain the delivery procedure and sent me text and e-mails confirming this information. The goods were delivered exactly when they said they would be. A great service all round.”

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Posted 11 months ago

“Excellent service”

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Posted 11 months ago

“I had a fault item and I have been treated not like a customer but like a friend. Replies were given quickly and they fixed my problem without delays. I am very pleased and grateful with this company.”

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Posted 11 months ago

“I have bought three things over the last four weeks from them All were delivered within the stated time slot All the products came in perfect condition The prices of each product was originally why I purchased from them but now I will get their price first because the whole service has proved to be very good.”

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Posted 11 months ago

“Problem with first purchase but spoke to customer services, straight through, sorted following day at no inconvenience to myself. Superb. Recommended and would purchase from them again.”

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Posted 11 months ago

“The appliance that I ordered was obviously not in stock at the time of ordering. You still took the order without showing this. Very dishonest behaviour. The appliance arrived nearly one month later.”

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Posted 11 months ago

“Purchased a washing machine but the spin was so noisy I had to turn it off and call an engineer who said it needed a new drum as counter weight had broken aways I called to have a new machine delivered the next day but deliveryman said he could not take away the broken machine which has now been sitting in the middle of the kitchen for 5 days they are due to collect it this eve”

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Posted 11 months ago

“Purchased Dehumidifier at a competitive price (£££ cheaper than Currys) and delivered next day in a timed slot which was worth paying for. Never heard of this company before but would highly recommend.”

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Posted 11 months ago

“Brilliant service. Paid a little extra for next day delivery and was given a one hour window. Makes a nice change from waiting in all day for a delivery! A named driver….Fred who was really pleasant. Thank u Appliance Direct. I would definitely recommend.”

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Posted 11 months ago

Appliances Direct is rated 4.2 based on 5,895 reviews