Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,076 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received a faulty dehumidifier contacted Customer service. The service team arranged a collection of the item next day. Once the courier had the item I then received an update telling me a new dehumidifier had been despatched. Customer Service was brilliant in dealing with the issue, would 100% recommend Appliances Direct and will be using again. Replacement dehumidifier working perfectly. Thank you”

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Posted 11 months ago

“Waited in all day only for a message saying sorry we missed you. The driver pretended he turned it up.”

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Posted 1 year ago

“Overall great service - 2 wine fridges delivered & unpacked with the old one being taken away by them as well. Delivery guys were great. Delivery date was pushed back by 2 days which was inconvenient- but products look really great & they are their own products.”

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Posted 1 year ago

“So far so good haven't received the order yet to check it . But its not late they have been great with communication. Also we made an error on sizing on our original order. We noticed it 2 days later and amended it with ease by email. Customer care was excellent”

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Posted 1 year ago

“Price with delivery was reasonable , plus connecting gas hob and taking away old appliances was at very reasonable rate, over all exllent service”

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Posted 1 year ago

“Ordered cooker hood and 3 separate orders for hood filters. Always arrived on time and correct”

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Posted 1 year ago

“Absolutely 10 out of 10 great service”

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Posted 1 year ago

“Quick and easy. Fast delivery and good communication.”

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Posted 1 year ago

“Hassle free service from ordering to delivery. Delivery was arranged quickly and they arrived at the specified time. Delivery drivers were great, as I live in a first floor flat with no lift they assessed the area first. They took care with carrying up a large appliance and placing it where I wanted. Happy with the service and the product.”

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Posted 1 year ago

“Competitive price, great customer support and fast delivery.”

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Posted 1 year ago

“Followed up with a call to check in I was happy. Simple returns though would be good to have other options to return like drop off at DPD point or other. Happy with products and after care service.”

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Posted 1 year ago

“Easy ordering,quick reply and delivery. Overall a very good service.”

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Posted 1 year ago

“Excellent service. Next day delivery ood price nice delivery men. No complaints will use again. And excellent customer service. Problem rectified very professionally and quickly.”

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Posted 1 year ago

“Fabulous friendly staff, they went out of their way to help ,nothing was to much trouble. A1 service and product.”

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Posted 1 year ago

“I ordered a dehumidifier and when we used it there was water coming from where it shouldn’t be. I rang customer services and got through immediately, they transferred me to a technician who helped on the phone. I had to return the item for checking and was offered a full refund including the postage. Both delivery and collection were agreed in advance and communication throughout was very good. I would recommend using Appliance Direct as the service was great.”

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Posted 1 year ago

“Amazing service from ordering to delivery”

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Posted 1 year ago

“Great service and communication fast friendly delivery”

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Posted 1 year ago

“Excellent service, really went above and beyond and exceeded my expectations!”

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Posted 1 year ago

“Easy and reliable process start to finish”

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Posted 1 year ago

“Original purchase trouble free and efficient, subsequent warranty issue resolved very quickly, replacement unit delivered within 6 days. Surprisingly straightforward.”

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Posted 1 year ago

Appliances Direct is rated 4.2 based on 6,076 reviews