Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,902 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,902 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would order from here again. Friendly delivery drivers and communication regarding delivery was great.”

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Posted 11 months ago

“Very polite, helpful and speedy service. I ordered the appliance on Monday and it was delivered Tuesday. I paid for unpacking and room placing. This was done by 2 polite young men who worked quickly and efficiently. I had a phone call and messages too explain about the delivery and to keep me up to date.”

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Posted 11 months ago

“I had a faulty cooker hood which I wasn't very happy about but hey ho these things do happen I emailed customer services and sent them a video of the fault Within a couple of days they sent out a replacement, to which I thought was very prompt. I'm now very happy. Based on my experience and the turn out they are Very good company .”

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Posted 11 months ago

“Good prompt service”

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Posted 11 months ago

“My order did not show up and no phone call why.”

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Posted 11 months ago

“Arrived early and I was very happy to get installed.”

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Posted 11 months ago

“Easy to order, good choice, fast delivery which all went well - I have ordered multiple items previously- delivery drivers were very nice - thank you!!”

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Posted 11 months ago

“Item arrived on the specified day but not with the two delivery drivers expected. Got a strange text saying it was not in the right part of the warehouse so it wouldn'tr be deliverded. Luckily one of us was home when one man from the warehouse delivered the washing machine which was heavy for just him. Well done him for delivering despite being let down by other delivery drivers so it meant it was delivered on time as promised. Not 5 stars due to odd texts but they did fullfill the order on the chosen day”

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Posted 11 months ago

“20 days from order to receipt of goods is too long!”

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Posted 11 months ago

“Excellent customer service, fast delivery”

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Posted 11 months ago

“Amazing product, great customer service and fast delivery.”

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Posted 11 months ago

“Ordered a Meaco 20 Litre Platinum Low Energy Laundry Dehumidifier and Air Purifier on Wed (10:30 ish) & the order process was quick & simple. I payed for next day delivery & my order arrived via DPD on Thurs at 11:00. From this single purchase & interaction I rate Appliances Direct 5 stars, as the order process was simple, everything arrived as & when expected within 24 hours & with no damage.”

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Posted 11 months ago

“ALREADY WROTE A REVIEW”

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Posted 11 months ago

“Delivery on time, fitters very efficient and tidy, very pleased,”

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Posted 11 months ago

“Yep pretty good. Not my usual online supplier for appliances, but they could offer the product I wanted delivered three days before my usual guys, for the same price. So I went with them. I bought a washing machine and paid them to take away the old one. They turned up 45 mins later than the end of the supposed 'delivery window' (4 hours long) but other than that, deliver was excellent, nice polite people who did everything I wanted. They called in advance to say they were on their way as was promised, and basically it all worked well. Machine is great so far.”

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Posted 11 months ago

“Didn’t even bother trying to find the correct address. I waited in all day but simple got missed delivery not in. Very infuriating”

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Posted 11 months ago

“I bought a tall freezer, quite happy with it and the price. delivered on the day and within the time slot.”

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Posted 11 months ago

“Easy ordering process, quick delivery”

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Posted 11 months ago

“Next day delivery as specified Customer services were super efficient 100% use them again Great product & price”

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Posted 11 months ago

“I ordered a washing machine and dishwasher and got a very good price for them. The company called me to explain the delivery procedure and sent me text and e-mails confirming this information. The goods were delivered exactly when they said they would be. A great service all round.”

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Posted 11 months ago

Appliances Direct is rated 4.2 based on 5,902 reviews