Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,897 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,897 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super fast delivery. Ordered around 7pm and it arrived by 11.30 the next morning.”

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Posted 3 years ago

“Very polite, efficient and very quick delivery,delivery guys had excellent customer service went above and beyond A++++++”

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Posted 3 years ago

“I used appliances direct for the second time. My personal experience is one of a quick and efficient service from purchase to delivery Very happy 5 stars”

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Posted 3 years ago

“This is the second air cooler I have bought from them as we were so pleased with the first one and it was reduced by £20, delivery was as good as the first time.”

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Posted 3 years ago

“Good price and excellent communication.”

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Posted 3 years ago

“Ordered a Hotpoint fridge on 31/08/21 on 5-week delivery, but delighted to hear delivery on 17/09/21 with an e-mail to follow with a time slot. Online account said “delivery today” Monday, 13/09/21, but no e-mail with time. Appliances Direct clearly do not bother about customer service when it already has our money. E-mail will be responded to “by 10.22 am on Thursday, 16 Sept”. This is too much after wasting half an hour waiting for Chat to be connected, after waiting for Customer Service (ha-ha) to answer first of all - and I still do not have my fridge on which to comment. It must be down to “The Pandemic”, as usual!! Wish it were possible to give zero stars.”

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Posted 3 years ago

“Great selection of products and arrived quickly”

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Posted 3 years ago

“I found the dishwasher I had chosen for the best price with appliances direct. Order was fulfilled exactly as described and delivery guys were friendly and helpful.”

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Posted 3 years ago

“Job done! Needed a washing machine (other sites didn’t have what I was looking for dimensions wise), good price and availability. Aftersales call to inform of delivery timing, called from the driver on the day, disconnected, removed my old washer and installed my new one. Another call to check all went to plan. Good customer service all the way through. Zero complaints so far, all went to plan and v happy with my new washing machine!”

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Posted 3 years ago

“My item was delivered the day after I placed my order. Exactly as promised.”

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Posted 3 years ago

“Bought one day, delivered next day it does not get any better. Many thanks”

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Posted 3 years ago

“Quick and friendly service.”

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Posted 3 years ago

“Delivered dishwasher early great follow up too”

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Posted 3 years ago

“Fast work. Thank you”

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Posted 3 years ago

“Great price,good communication, quick delivery,”

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Posted 3 years ago

“This company was happy that I was happy and informed me exactly when the delivery was due. They were very polite and helpful”

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Posted 3 years ago

“Very easy to order and next day delivery”

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Posted 3 years ago

“Had no issues at all. My order arrived sooner than expected, well packaged & in good condition.”

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Posted 3 years ago

“I ordered a brand new Samsung Galaxy Note 10 Basic (not Note 10+) for £509.99 including delivery. The phone arrived an hour ago. The box had been opened, the headphones had been used, the charging lead had been used. A USB adapter was missing from where it should have been. The new phone stickers were missing off the phone. I bought the exact same phone elsewhere 3 months ago so know what to expect, I have taken photos as evidence. I have just phoned about a replacement and been told they can't as they have no more stock. They offered a £20 refund which is nowhere near the difference in value between a new/boxed and used/opened version of this phone. I would recommend that you do not under any circumstances buy a phone from them or their many sister companies. I will try the small claims court to recover the true difference in values. Be careful of "bargains" there is a reason they are slightly lower in price!”

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Posted 3 years ago

“Great service and fantastic prices. Very quick to deliver.”

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Posted 3 years ago

Appliances Direct is rated 4.2 based on 5,897 reviews