Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,895 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,895 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt service.Replament received very quickly”

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Posted 1 year ago

“Told me it will be delivered on Monday. I made plans for Saturday only to receive a text at 0830 on Saturday morning telling me it was arriving between 0930 and 1030 that day!! This could have caused me problems.”

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Posted 1 year ago

“fantastic service everyone helpful. Will order from you again Order delivered the next day”

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Posted 1 year ago

““Great customer service. Delivery was fast and friendly.””

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Posted 1 year ago

“Great customer service. Delivery was fast and friendly.”

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Posted 1 year ago

“Great price for a great oven. arrived on time and a call before arrival. Not great delivery service bringing new one in or old one out. But new oven great”

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Posted 1 year ago

“Good website, good price and quick delivery”

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Posted 1 year ago

“Fast service - ordered Friday night, came Monday, good price, friendly and helpful delivery guy. All good.”

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Posted 1 year ago

“The cost was significantly below Amazon's. The delivery arrived on the nominated day and an email was received with a time slot in which it would arrive. The driver lifted the package into the hall for me as it was quite heavy. I have no complaints.”

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Posted 1 year ago

“A text received on Sunday 16/7/23 stated thst the appliance would be delivered the following morning and that the driver would contact me 30 minutes before delivery. No such contact was made by the driver, and when he delivered it, I was taking a shower which I would not have done if I had had the 30 minutes of advance notice of delivery. The appliance had to be left outside the house as it was too heavy for the driver to get it inside and my 64 year old wife couldn't help. I am 74 years old and I had to wait for my son to help me manoeuvre it inside. At my age, this was not easy. It would have been helpful if the advance contact had been carried out as per the text message. It would also have been helpful if the delivery had been made by a 2 man team. The packaging has not yet been removed from the appliance as I am waiting for the kitchen fitter to give his availabilty to install it, so at this stage it is impossible to tell if the appliance is undamaged. I reserve the right to report on the condition of the appliance at a later date. Overall, I am extremely disappointed by the lack of communication by Appliances Direct delivery agent and would think twice before ordering another major appliance from this business.”

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Posted 1 year ago

“Paid for next day delivery (on a Saturday) Delivery arranged by the Company with DHL. - On Saturday DPD failed to turn up but recorded it as a missed delivery - a lie ! -DPD texted saying they would deliver on Sunday. On Sunday they then texted saying due to unforeseen events the delivery was delayed until Monday -Now Monday and still waiting - but received a text form the Company saying that due to 2 failed attempts did I want to cancel? No - just a reliable courier please”

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Posted 1 year ago

“Ordered on the Thursday afternoon and delivered before 10am the next day. Kept up to date with driver progress using both the app and a couple of phone calls when they were nearer the house. Paid for the swap out and collection due to time pressures - very quick and easy for two guys who were eager to crack on. Would definitely recommend and use again.”

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Posted 1 year ago

“Good price, tracking notification great, delivery guys notified before arrival and on time. Only did deliver and unbox/removal. Can't comment on installation as I had my own plumber do that.”

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Posted 1 year ago

“What a fraud of a company Ordered the AEG 9000 which on their website said I could connect to Wi-Fi and is shown with a nice black finish on the top After taking a day off from work to be home for the delivery I realised What had turned up was a different model which didn’t connect to Wi-Fi or have a heating function and with a gray trim on top After explaining to the company that it’s false advertisement to sell a product which doesn’t look like or have the features that is stated in the listing. I was offered a discount of £30 This isn’t fair compensation for sending an item that doesn’t have the main features that I wanted (Wi-Fi and Heating) After going back and forth several times explaining the matter multiple times they said they could swap the product for the correct one. They would collect the wrong one and drop of the correct one Whoever said this lied. They then said they would have to collect the aircon unit and check that it’s not damaged before sending one off That’s fine. I then had to take another day off work for the aircon unit to be collected When they received and accepted the aircon was not damaged. I went through several conversations to make sure the product they were sending as a replacement had all the features that the website says Mainly Heating Wi-Fi connectivity They confirmed it would be correct The difference in the product was £79.03 I said i feel like this should be covered by the company as the fault was there’s and I have now had to take 2 days off work for their mess up And would now have to take another day off work. They offered £25, £5 less their original discount they offered. I was then offered £20, £10 less than their original discount. Eventually about a month after my purchase they agreed to cover the cost as it was all their fault. Today the replacement turns up No Wi-Fi No heating Grey trim on the top not like the one shown on the website Terrible company They need to resolves this. I ordered this on the 12/06/23 and I do not have the product I ordered. I’m now 3 days out of work - soon to be a 4th for them to collect the wrong item again 4 days off work And without the product that I paid for Order 45872868 46011606”

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Posted 1 year ago

“Best customer service ever”

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Posted 1 year ago

“Excellent product and delivery.”

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Posted 1 year ago

“Bought a reconditioned oil filled radiator for half the price of a new one. I was pleasantly surprised when it arrived the advert said there may be signs of scuffs dents and scratches and there is nothing wrong with it at all. Fully working excellent service and delivery”

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Posted 1 year ago

“VERY FAST DELIVERY , GOOD PRICE . WILL USE AGAIN”

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Posted 1 year ago

“Delivered on time.”

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Posted 1 year ago

“Great price, excellent communication, really quick delivery, will use again.”

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Posted 1 year ago

Appliances Direct is rated 4.2 based on 5,895 reviews