Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,895 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,895 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the ideal washing machine for my Grandson Good name and price delivered in a couple of days fitted and old one taken away, Good service would use again. Cheers”

Helpful Report

Posted 1 year ago

“Delivery was fantastic no faults 100%, Delonghi heater was damaged dents its what i was expecting not class A goods, slight damage , but not working correctly cannot adjust the temperature wish they would test items before dispatching for working correctly as it is constantly on at 28 degrees centigrade . disappointed not going to rave about appliances direct .”

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Posted 1 year ago

“Appliances delivered have really let me and their poor driver down today. They sent one person on a five hour journey each way to deliver, and install two large appliances, and remove the old ones, when he arrived he said there was no way he could lift the appliances. Not sure what I paid for when I paid for delivery and installation.”

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Posted 1 year ago

“Swift notification of refund following notification of faulty goods.”

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Posted 1 year ago

“Good for me , Helpful in supplying faulty part for me, NEXT DAY delivery”

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Posted 1 year ago

“Great customer services , pleased with buying experience and products purchased from this site”

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Posted 1 year ago

“Excellent service and efficient delivery”

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Posted 1 year ago

“Kitchen sink looks great, good customer service when we had an issue re delivery - rectified straight away, would use this company again.”

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Posted 1 year ago

“Really good service, delivery on time. Would use again”

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Posted 1 year ago

“Do not pay the extra money for next day delivery, it doesnt happen. Ordered on a Tuesday, got it Thursday the following week. They also dont tell you that theres a £25 standard delivery charge until after its been purchased (used paypal pay in 3) the next day drlivery is £35. Good luck trying to contact customer services.”

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Posted 1 year ago

“Good choice at good prices, fast delivery & excellent communication about order progress”

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Posted 1 year ago

“Excellent customer service, fast delivery”

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Posted 1 year ago

“Excellent service !”

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Posted 1 year ago

“Purchased the Boss dual grill BBQ, Order and delivery was seamless - we received excellent communication regarding the delivery. We did have an issue with a part being damaged but they rectified the issue right away. Would use again!”

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Posted 1 year ago

“Good range of products, fair prices, quick delivery, good communication.”

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Posted 1 year ago

“good price have usd this company many times very satisfied”

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Posted 1 year ago

“EXtremely good customer service.”

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Posted 1 year ago

“Delivered following day after late pm order - excellent service, thanks. Good price, too!”

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Posted 1 year ago

“Very competitive price. Even had free delivery, free recycle and installation. Very patient with me when trying to make my purchase on the phone. Only disappointment was I bought it a week late. As they had the same washing machine for sale on special offer, free Persil washing powder, and free 5 year warranty. But the machine was set in level and in the right position, couldn’t fault them. Away to buy my own Persil ha ha.”

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Posted 1 year ago

“I was kept up to date with the progress of the order right through to the driver calling to say he was nearly here. The driver and his mate were very helpful and polite . I am very happy with the service I got.”

Helpful Report

Posted 1 year ago

Appliances Direct is rated 4.2 based on 5,895 reviews