Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,895 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,895 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price , very quick delivery, in fact they got it to me a week early.”

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Posted 3 years ago

“All in order”

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Posted 3 years ago

“Delivery received earlier than expected.”

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Posted 3 years ago

“Delivery driver could not be faulted”

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Posted 3 years ago

“Easy ordering and prompt delivery. Informed at all times of delivery time”

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Posted 3 years ago

“Good value and delivery date suit our requirements. Delivery arrived on time despite difficult weather conditions”

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Posted 3 years ago

“Very happy with service. Delivery was quick even over the festive period with all the lockdowns in place. Best price I could find as well. A+”

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Posted 3 years ago

“Excellent service. Was kept up to date with delivery information. Arrived within 1 minute of stated delivery time by courteous DPD courier. 2 parcels, only one opened at present as need an electrician to fix wall mounting heater for me.”

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Posted 3 years ago

“Speed of delivery was great and parcel arrived safely in the manufacturers box only. Appliancesdirect should make it clear on their website that search engine price excludes VAT. Their delivery charges also incur VAT on the final invoice.”

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Posted 3 years ago

“Super fast delivery,great customer service,would recommend every time.”

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Posted 3 years ago

“The agent Stan who took my call was fantastic, truly great customer service. New washing machine arrived the next day and fitted as he described”

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Posted 3 years ago

“Great Service. Product arrived on time.”

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Posted 3 years ago

“So far so good. The dehydrator arrived quickly. We haven't had the chance to try it out properly but it looks like we will be using it quite a bit. It will take some time to make our minds up about the quality of the appliance and ease of use.”

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Posted 3 years ago

“Very pleased with my purchase. Would buy again.””

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Posted 3 years ago

“Great prices and superb customer support”

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Posted 3 years ago

“The service was amazing. Ordered Thursday New Year's Eve, delivered Sunday 3rd January 6pm! The Qinetiq dehumidifier is an excellent complex machine with Smart technology and a clear instruction manual. Excellent VFM. Teamed with my little 1kW fan heater it dried out my cold and wet loft in 2 days.”

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Posted 3 years ago

“If I could give Appliances Direct zero… If I could give Appliances Direct zero rating, I happily would!! 6 weeks down the line I am still waiting on these charlatans collecting the broken tumble dryer they delivered to me on the 28th of November 2020. I ordered a Hoover tumble dryer, it was an A1 reconditioned appliance, I was expecting the odd scratch but not actually smashed in 2 places. I immediately called customer services, first time, after being on hold for 45 mins, the woman cut me off. A further 35 mins on hold, I was told I’d be sent an email to upload photos. The link they sent wouldn’t work so I attached them to the email and sent them that way. I got a reply on the 30th to say my return had been closed as I had not responded! I had paid for the item through PayPal so I opened a dispute. I was told I would get a full refund once I had returned the item! I messaged PayPal to make them aware of the cost involved in returning white goods from Edinburgh to Huddersfield. They said their hands were tied. The dispute was closed. This joke of a company has twice said they would collect the dryer and twice a no show!! I will not back down, I want this heap of junk uplifted from my property and a full refund!! I have contacted my local consumer services who are now involved. I have been assured that Trading Standards in Huddersfield have been made aware of the dire service this company provides. My advice to every customer on here who has been made a fool of by these people! Take it to trading standards, maybe then we’ll have a chance of closing these conmen down!!”

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Posted 3 years ago

“After visa admin problems and delivery computer software issues Appliannces Direct provided an excellent services”

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Posted 3 years ago

“Excellent service quick delivery”

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Posted 3 years ago

“Very pleased with my purchase. Would buy again.”

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Posted 3 years ago

Appliances Direct is rated 4.2 based on 5,895 reviews