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Appliances Direct Reviews

4.2 Rating 5,902 Reviews
80 %
of reviewers recommend Appliances Direct
4.2
Based on 5,902 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Appliances Direct Reviews

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024
Michael
Appliances Direct 5 star review on 15th September 2024
Aleksandar Og
Appliances Direct 5 star review on 8th September 2024
Anthony
Appliances Direct 1 star review on 30th June 2024
Chelsea
Appliances Direct 1 star review on 30th June 2024
Chelsea
Appliances Direct 4 star review on 24th June 2024
Mr D Barnes
Appliances Direct 2 star review on 19th March 2024
Anonymous
41
Anonymous
Anonymous  // 01/01/2019
Really pleased with the service from Appliances Direct. I've used them many times. This time I ordered a dehumidifier on a Sunday afternoon & it was delivered next day at noon by DPD. This on just standard delivery, not next day! Price of the unit was really good too. No complaints here!
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Posted 10 months ago
Great experience- efficient order processing and delivery; great communication and after sales support
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Posted 10 months ago
YES 10 OUT OF 10
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Posted 10 months ago
Ordered our dehumidifier on a Sunday afternoon & amazingly it was delivered lunchtime Monday (the next day!!). All this with just standard delivery charged. This is not the first time we have used Appliances Direct. We also bought hobs & ovens from them fairly recently. Each time their service has been excellent. Add to this the very competitive price of our dehumidifier & I've got to say they can't be bettered. PS. I'm not making this up! They really are that good.
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Posted 10 months ago
Easy website to use. Great communication, delivery faultless. So far washer working well. No complaints.
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Posted 10 months ago
Very friendly and supportive team. My appliance was faulty and they replace in 2 weeks. Amazing service!
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Posted 10 months ago
Excellent product fast delivery would buy from these agsin
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Posted 10 months ago
Absolutely Appalling Customer Service I received a product that was faulty and needed new parts. After chasing Appliances Direct for almost 3 months and getting nowhere I had to speak with the manufacture directly and organise myself. Which I managed to do in two calls. One to the manufacture and one of the manufacture calling me. No compensation was offered from Appliances Direct for the time or money spent which on calls which was over £30, and I received nothing but apathy from the Appliances Direct support team, who for some reason could not pick up a phone to the supplier or follow up an email efficiently. Very very poor to say the least.
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Posted 10 months ago
The only negative review that I will give is that the delivery company ( DPD ) delivered it upside down. As there is a refrigeration compressor inside the dehumidifier this could have seriously damaged the working parts. Everything else was perfect.
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Posted 10 months ago
First time ordered from Appliances Direct. Website easy to navigate, lots to choose from, reasonable prices. Delivery time acceptable, had small issue with item bought, customer service was very helpful and quick to resolve the issue, very important this part. Trustworthy experience. Will buy again from them for sure.
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Posted 10 months ago
website is easy to use, with a vast choice ordering is easy price is competitive I cannot comment on the delivery service as i picked up my order
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Posted 10 months ago
Very easy to order, and was delivered on time, no problems, and is working efficiently, delivery driver very friendly, would have no problem recommending appliance direct to our friends
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Posted 10 months ago
Another dehumidifier ordered from Appliance direct. Delivered the following morning. Delighted with the exceptional service and quality of products that I have received
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Posted 10 months ago
Very helpful and a good product
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Posted 10 months ago
I have used Appliance Direct in the past and when looking for a dehumidifier I chose this site to see what they had an available. They had a great selection available, with competitive prices. They offered a speedy delivery (in fact I received it even earlier than initially advised!) I’ve not had a reason to return an item.
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Posted 10 months ago
Was really worried at first they brought my fridge freezer and I couldn’t use it ,it was very badly damaged , as I have not used this company before , I must admit thinking oh no . But to my surprise it was plain sailing I just had to send in photos of damage , and a new fridge freezer was on its way very speedy, also they kept me in touch every step of the way, I would certainly shop with this company again . Thank you
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Posted 10 months ago
Perfect experience with this company.Speedy delivery, installed and unpackaged as requested.Washing machine of the highest quality. Highly recommended.*****
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Posted 10 months ago
Very prompt delivery.
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Posted 10 months ago
Ease of ordering and speed of delivery
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Posted 10 months ago
prompt delivery - easy ordering
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Posted 10 months ago
Appliances Direct is rated 4.2 based on 5,902 reviews