Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,076 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was excellent. Price was a Which? Best Buy & Best Value. Delivery within 3 working days with a 2-hour timeslot.”

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Posted 1 year ago

“Very good price for a fitted dishwasher. The engineers turned up on time, removed our old appliance and fully fitted and tested the new appliance in about 90 minutes. They took the old appliance away leaving no mess. So far we are very happy with the installation. We will test the dishwasher over the next few days 🤞😀”

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Posted 1 year ago

“Very polite and helpful delivery man. Lifted it inside for me. Good communication from purchase to delivery. Thank you.”

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Posted 1 year ago

“Delivered next morning on time order was online the previous afternoon very good service microwave well boxed and is now fitted and working fine have used this company many times have never had a problem with them.”

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Posted 1 year ago

“Delivered quickly and on time”

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Posted 1 year ago

“Needed a refund and there was no problem done almost straight away. Would definitely use them again.”

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Posted 1 year ago

“Although the delivery was delayed, I was kept informed and offered a voucher. Didn't expect that. I hope I will be able to use the voucher when I do shop again onlin. Upon delivery, item was packed well. Very pleased.”

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Posted 1 year ago

“product arrived within 48 hrs of ordering.instructions good hepa fiter appears a bit expensive if ordering for future apart from this works very very well”

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Posted 1 year ago

“Excellent delivery with very careful packaging of the fire. Great value and looks fantastic”

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Posted 1 year ago

“Dishwasher arrived in good. Time and works perfect”

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Posted 1 year ago

“Great value for money, excellent delivery time and service! Both delivery guys were polite and helpful they brought my product directly to the room it was required in. Fantastic communication from the company from ordering to delivery. Would definitely recommend to friends and family.”

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Posted 1 year ago

“great selection at great prices. quick efficient delivery with driver giving expected time for delivery. friendly polite and helpful delivery driver and assistant. carried into kitchen for me too. highly recommend.”

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Posted 1 year ago

“Brilliant company, easy as anything to order, completely 100% delivered perfectly, using them again x”

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Posted 1 year ago

“Ordered easily on line. Came 2 days later. The convector heater was missing 2 screws. Tried to get them myself but couldn’t so contacted their Customer service who sent the screws straight away. Good service. Great prices and delivery.”

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Posted 1 year ago

“I am very pleased with the service, the 2 men who delivered the washer dryer were friendly and did a good job. The price of the washer was good but I would be grateful if someone could put a user guide in the post for me, I think the guide that came with the washer is a bit vague.”

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Posted 1 year ago

“Ordered a new cooker hood which was quick and easy. It was delivered fast but discovered the single small glass touch panel on had been shattered somewhere in transit. Spoke to customer services and sent pictures. They promptly arranged a doorstep step, received new undamaged hood two days later and sent damaged one back. Very helpful, very quick to resolve and hassle free.”

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Posted 1 year ago

“Best price available for the product I wanted and delivery came the next day even though I didn’t pay for premium delivery. Excellent service and very pleased to have found this company.”

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Posted 1 year ago

“Order for dehumidifier placed on Friday and delivered on Monday. Very easy to use website and ordering system. Great service overall.”

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Posted 1 year ago

“I placed an order on Thursday and the item was delivered the next morning. The two delivery guys were very nice & brought the appliance right in to the room I bought it for Was exactly true to the pictures - very pleased with the quality.”

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Posted 1 year ago

“Ordering easy and quick delivery the same really good service. We are waiting for a Media wall to be built, so have not yet unpacked the Fire, so hope there is no problem with it. Otherwise very happy and will definitely use them again.”

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Posted 1 year ago

Appliances Direct is rated 4.2 based on 6,076 reviews