Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,897 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,897 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The two delivery people were quite the rudest I and the furniture movers have ever encountered. They refused to deliver the appliances into the property and we had to move them ourselves.”

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Posted 1 year ago

“I am very satisfied with the product and delivery. Everything on time and quality product. Thank you and good luck.”

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Posted 1 year ago

“My main gripe is I selected a date for delivery which was completely ignored and product delivered week early. What’s the point of having date selection. Product arrived, works well.”

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Posted 1 year ago

“Prompt delivery and efficient fitting of integrated fridge/freezer and recycling of old fridge/freezer.”

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Posted 1 year ago

“Tyronne handled the delivery and installation of our new washing machine. He was friendly and polite - a credit to Appliances Direct. It was not easy for him to do on his own (we thought there would be a 2 man team) and he arrived towards the end of the day. He still had more deliveries to make, so was working a long day but still remained positive and professional. He took away the new machine packaging. Good service.”

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Posted 1 year ago

“nothing good to say about this company from customer care to delivery what a let down, promised for delivery and turned up damaged when received 10 days later,”

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Posted 1 year ago

“Brilliant ordered on evening arrived next day.”

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Posted 1 year ago

“The product was just as described and delivered very promptly. An issue was dealt with in a very efficient manner from beginning to end. Very pleased with the purchase.”

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Posted 1 year ago

“Excellent service!! In less than a week I had problem solved , replacement and refund sorted. Well done . Very pleased customer 🙂”

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Posted 1 year ago

“always competitively priced, good communication and delivery”

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Posted 1 year ago

“Purchased a dehumidifier from appliance direct a few weeks ago and a microwave last week. Both very competitively priced, even after paying the delivery fee. More importantly both products were in stock and delivered quickly on chosen day. Communication very good along with service. Would recommend and use again.”

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Posted 1 year ago

“Excellent price and service. Delivered as promised!”

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Posted 1 year ago

“I'm very happy with the product. Top class quality product. I recommend this to everyone.”

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Posted 1 year ago

“Great communication, quick delivery and product was as expected. Everything you need from an online retailer.”

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Posted 1 year ago

“The Appliances Direct made me happy by selling and delivering to my house the dehumidifier. It was grade A returned item,-so i had concerns… However it was looking brand new and works well so far,- so i think i ve got a bargain! The packaging was sufficient, manual in English - included. The box has to be re-delivered because the courier missed us first time,- but it was very easy to reschedule delivery for next day. So overall - happy customer. Thank you”

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Posted 1 year ago

“Brilliant service tv is great love it”

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Posted 1 year ago

“There was a small hitch with delivery / communication, however, this was sorted quickly without any need for further phone calls, plus email confirmation was also received. In addition, the delivery date requested by me was booked without question. The guys that delivered were polite, friendly and professional. I am a customer performance manager and value great service”

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Posted 1 year ago

“Ordered a cooker hood and asked for it to be fitted. When the fitters arrived they explained to me that they could not fit it due to the layout of my old cooker hood and I would need to contact a kitchen fitter company. They took the hood back and I received a full refund within two days. Although I was disappointed the customer service was excellent and I would have no hesitation in buying again from Appliance Direct.”

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Posted 1 year ago

“All received in good working order - quick delivery - very helpful after sales service!”

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Posted 1 year ago

“Extremely pleased with the service, delivery and price. Table top dishwasher is easy to use and quiet, a great replacement for my 10 year old machine which had been 'condemned' as unable to be repaired. Hope this one lasts as long! Thank you.”

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Posted 1 year ago

Appliances Direct is rated 4.2 based on 5,897 reviews