Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,897 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,897 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was fine with the delivery and the drivers were great. However, Appliances Direct charged me £30 for disconnection and installation of a fridge freezer, which was unplugged by us and plugged in by us. This is a rip off by the company, so very disappointing.”

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Posted 1 year ago

“Very poor service, delivered 5 minutes early, when I complained, the company said it wouldn't handle it.”

Appliances Direct 1 star review on 12th January 2023

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Posted 1 year ago

“Extremely fast delivery. Radiator exactly as I had hoped. Very happy.”

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Posted 1 year ago

“Fast delivery, good price”

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Posted 1 year ago

“Good value however delivery not when stated.”

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Posted 1 year ago

“Arrived on time and driver helpful and friendly, item as advertised”

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Posted 1 year ago

“Quick and fast delivery and as ordered. Great service thank you”

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Posted 1 year ago

“Customer service was excellent and the prices are very good with an excellent range of stock.. Delivery was arranged quickly but was let down by DPD who failed to deliver (apparently they couldn't find my address) however appliance direct quickly refunded the next day delivery charge within an hour.. Definitely recommend applicance direct.. Very happy with the service”

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Posted 1 year ago

“I was disappointed that initially when I purchased the appliance they falsely portrayed that they had stock and hence the delivery date was set accordingly. Only after I purchased the appliance did they set the delivery date to 11 days later than first, dishonest. To be fair though they delivered 5 days earlier than later date but still 7 days later than set at purchase.”

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Posted 1 year ago

“Still not delivered. Dbd very bad.”

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Posted 1 year ago

“Delivered when they said they would less than 24 hours after order”

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Posted 1 year ago

“Delivered when they said they would less than 24 hours after order”

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Posted 1 year ago

“The item arrived earlier than expected. Very good customer service, I highly recommend it to anyone! The price of Electrique 20l dehumidifier was cheaper than other sites, the quality of it is fantastic! I am really pleased with the order.”

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Posted 1 year ago

“They provided a service that was quick and the staff are polite and professional. The dehumidifier I bought is absolutely good value for money. Works very well, just like they said it would.”

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Posted 1 year ago

“easy order , easy pay, great communication, delivered on time.”

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Posted 1 year ago

“Our item arrived earlier than originally stated via DOD, which was a bonus”

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Posted 1 year ago

“very satisfied with the service.”

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Posted 1 year ago

“Dpd damaged my first one before delivery and appliance direct sent a replacement to arrive on the Saturday...which was new years eve without quibble..and without even getting the damaged one back from DPD... Luckily they managed to deliver this one without fuss and its a cracking little dehumidifier.”

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Posted 1 year ago

“Very impressed with the Meadowdry Arete One. The laundry mode is a god send no more running windows, highly recommended.”

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Posted 1 year ago

“This is a genuine review. I was totally satisfied with communications from Appliances Direct, and their service.”

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Posted 1 year ago

Appliances Direct is rated 4.2 based on 5,897 reviews