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Appliances Direct Reviews

4.2 Rating 5,890 Reviews
80 %
of reviewers recommend Appliances Direct
4.2
Based on 5,890 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Appliances Direct Reviews

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024
Michael
Appliances Direct 5 star review on 15th September 2024
Aleksandar Og
Appliances Direct 5 star review on 8th September 2024
Anthony
Appliances Direct 1 star review on 30th June 2024
Chelsea
Appliances Direct 1 star review on 30th June 2024
Chelsea
Appliances Direct 4 star review on 24th June 2024
Mr D Barnes
Appliances Direct 2 star review on 19th March 2024
Anonymous
41
Anonymous
Anonymous  // 01/01/2019
Company have done well DPD have let the team down on this one still waiting for my delivery which I paid for saturday delivery but they didn't deliver.
Helpful Report
Posted 9 months ago
They were fast to respond to the problem with the delivered unit and organised its return on the same day. They later offered an alternative unit as they were out of stock of the returned item and delivered that the next day. I was kept informed throughout. This is the fifth domestic appliacnce I have purchaced from Appliances Direct and I have so far never had a problem with their service.
Helpful Report
Posted 9 months ago
Customer service
Helpful Report
Posted 9 months ago
Again, a smooth service, I didn't expect my second dehumidifier to start to fail just after a much older one had to be replaced. As the service was swift and smooth last time a few weeks ago, I had no hesitations buying from them again.
Helpful Report
Posted 9 months ago
After sales customer service is second to none. I had some issues with my purchase, cannot fault the assistance and service I was given. Excellent.
Helpful Report
Posted 9 months ago
I was quite pleased with the service from Appliances Direct. The price was very competitive and the Air Fryer arrived quickly and safely. My wife after looking at the Fryer said it wasn't the one she wanted. After contacting AD, they agreed to an exchange. I returned the original Fryer and after a bit of a delay and a few emails the new Multi Cooker arrived safely the next day.
Helpful Report
Posted 9 months ago
Very quick reliable service
Helpful Report
Posted 9 months ago
The team at AD have been great. Helped me through the process and the goods arrived on time even though not in stock when ordered. Would use AD again for any future purchases.
Helpful Report
Posted 9 months ago
Got exactly what I wanted and good price
Helpful Report
Posted 9 months ago
Expected delivery on Monday didn’t arrive till the Thursday but no message to tell me this had to phone to ask where it was.apart from that all went ok
Helpful Report
Posted 9 months ago
very easy process, fast and no problems. Product as described
Helpful Report
Posted 9 months ago
They have very competitive prices and we chose our dishwasher because of the energy rating and the price.It was easy to order and we chose the package that sited and removed our old one.We were informed by email when the appliance would come and on the evening before the delivery we were informed of the time slot.The dishwasher was delivered exactly as informed, sited and the old one removed.Very happy with the service.
Helpful Report
Posted 9 months ago
My first contact was via the call centre line & the operative was knowledgeable, I then ordered on the website - dehumidifier
Helpful Report
Posted 9 months ago
Ordered 4 dehumidifiers, unfortunately 1 stopped working. Contacted customer service who responded very quickly and sent a replacement within 2 days. Customer service agent was very helpful and friendly. Also purchased 2 oil filled radiators which were delivered very quickly.
Helpful Report
Posted 9 months ago
Good service
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Posted 9 months ago
Absolutely amazing happy with product and quick delivery
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Posted 9 months ago
My appliance was faulty after of two weeks of use, got at replacement in 2 days. Customer service was really great. Would definitely recommend
Helpful Report
Posted 9 months ago
Dehumifier great price and delivered ahead of schedule
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Posted 9 months ago
They sorted out a delivery problem speedily and were very professional throughout I am very pleased with my purchase
Helpful Report
Posted 9 months ago
Wrong description of the item on the website, functionality completley miss-represented, didnt have a replacement that would provide the functionality advertised at all, and wouldnt offer a refund - only a voucher! Avoid - they are a nightmare!
Helpful Report
Posted 9 months ago
Appliances Direct is rated 4.2 based on 5,890 reviews