Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,902 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,902 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a new cooker hood which was quick and easy. It was delivered fast but discovered the single small glass touch panel on had been shattered somewhere in transit. Spoke to customer services and sent pictures. They promptly arranged a doorstep step, received new undamaged hood two days later and sent damaged one back. Very helpful, very quick to resolve and hassle free.”

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Posted 9 months ago

“Best price available for the product I wanted and delivery came the next day even though I didn’t pay for premium delivery. Excellent service and very pleased to have found this company.”

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Posted 9 months ago

“Order for dehumidifier placed on Friday and delivered on Monday. Very easy to use website and ordering system. Great service overall.”

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Posted 9 months ago

“Did what they said!!”

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Posted 9 months ago

“I placed an order on Thursday and the item was delivered the next morning. The two delivery guys were very nice & brought the appliance right in to the room I bought it for Was exactly true to the pictures - very pleased with the quality.”

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Posted 9 months ago

“Ordering easy and quick delivery the same really good service. We are waiting for a Media wall to be built, so have not yet unpacked the Fire, so hope there is no problem with it. Otherwise very happy and will definitely use them again.”

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Posted 9 months ago

“You really do not want to know what I think and it’s better if I don’t put it in writing. To have the delivery team say it was not listed for installation and walk back to the truck and drive away was not on. I bought an appliance with free delivery and free installation.”

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Posted 9 months ago

“So far the appliance is working. Delivery and installation went well, though staff were not knowledgeable as to the workings of the machine.”

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Posted 9 months ago

“I am delighted with my choice of this company, the ordering online was easy, the delivery was excellent and I was kept informed the whole time of my slot in the delivery process. Two men delivered the radiator, which was incredibly heavy, and brought it inside for me where I wanted it. I would certainly use this company again.”

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Posted 9 months ago

“Efficient quick service.”

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Posted 9 months ago

“Very good customer service. A product with manufacture fault was replaced quickly and with no problem.”

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Posted 9 months ago

“I buy my appliances, solely from Appliances Direct, because they give excellent service.”

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Posted 9 months ago

“Highly recommended. Picked up my faulty dehumidifier 1 day, replacement delivered the next. Thank you.”

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Posted 9 months ago

“Company have done well DPD have let the team down on this one still waiting for my delivery which I paid for saturday delivery but they didn't deliver.”

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Posted 9 months ago

“They were fast to respond to the problem with the delivered unit and organised its return on the same day. They later offered an alternative unit as they were out of stock of the returned item and delivered that the next day. I was kept informed throughout. This is the fifth domestic appliacnce I have purchaced from Appliances Direct and I have so far never had a problem with their service.”

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Posted 9 months ago

“Customer service”

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Posted 9 months ago

“Again, a smooth service, I didn't expect my second dehumidifier to start to fail just after a much older one had to be replaced. As the service was swift and smooth last time a few weeks ago, I had no hesitations buying from them again.”

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Posted 9 months ago

“After sales customer service is second to none. I had some issues with my purchase, cannot fault the assistance and service I was given. Excellent.”

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Posted 9 months ago

“I was quite pleased with the service from Appliances Direct. The price was very competitive and the Air Fryer arrived quickly and safely. My wife after looking at the Fryer said it wasn't the one she wanted. After contacting AD, they agreed to an exchange. I returned the original Fryer and after a bit of a delay and a few emails the new Multi Cooker arrived safely the next day.”

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Posted 9 months ago

“Very quick reliable service”

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Posted 9 months ago

Appliances Direct is rated 4.2 based on 5,902 reviews