Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,902 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,902 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The team at AD have been great. Helped me through the process and the goods arrived on time even though not in stock when ordered. Would use AD again for any future purchases.”

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Posted 9 months ago

“Got exactly what I wanted and good price”

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Posted 9 months ago

“Expected delivery on Monday didn’t arrive till the Thursday but no message to tell me this had to phone to ask where it was.apart from that all went ok”

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Posted 9 months ago

“very easy process, fast and no problems. Product as described”

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Posted 9 months ago

“They have very competitive prices and we chose our dishwasher because of the energy rating and the price.It was easy to order and we chose the package that sited and removed our old one.We were informed by email when the appliance would come and on the evening before the delivery we were informed of the time slot.The dishwasher was delivered exactly as informed, sited and the old one removed.Very happy with the service.”

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Posted 9 months ago

“My first contact was via the call centre line & the operative was knowledgeable, I then ordered on the website - dehumidifier”

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Posted 9 months ago

“Ordered 4 dehumidifiers, unfortunately 1 stopped working. Contacted customer service who responded very quickly and sent a replacement within 2 days. Customer service agent was very helpful and friendly. Also purchased 2 oil filled radiators which were delivered very quickly.”

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Posted 9 months ago

“Good service”

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Posted 9 months ago

“Absolutely amazing happy with product and quick delivery”

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Posted 10 months ago

“My appliance was faulty after of two weeks of use, got at replacement in 2 days. Customer service was really great. Would definitely recommend”

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Posted 10 months ago

“Dehumifier great price and delivered ahead of schedule”

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Posted 10 months ago

“They sorted out a delivery problem speedily and were very professional throughout I am very pleased with my purchase”

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Posted 10 months ago

“Wrong description of the item on the website, functionality completley miss-represented, didnt have a replacement that would provide the functionality advertised at all, and wouldnt offer a refund - only a voucher! Avoid - they are a nightmare!”

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Posted 10 months ago

“Appliances Direct were great. However the washing machine when unwrapped the plug had the earth pin broken, I had to cut the broken plug off and replace it, I thought it was supposed to be a two man delivery team it was only one, The delivery van did not have a tail lift and the driver was dropping the appliances onto a sack trolley. The back of the washing machine also had a dent in the backplate which I removed and straightened out.”

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Posted 10 months ago

“Your service was excellent,we got exactly the right microwave.We were notified of the time by e-mail. We would definitely use Appliances Direct again.Also the price +delivery charge was such a good price.Next day delivery was wonderful,and would recommend this microwave.We made chips &fish for tea.!Mr Brooks”

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Posted 10 months ago

“good price, excellent delivery within 1 day”

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Posted 10 months ago

“Item is fine. Delivery not great”

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Posted 10 months ago

“When the item broke down customer service was right on it, organised collection, inspection and eventual replacement. Fast as anything. Much appreciated.”

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Posted 10 months ago

“Bought a dehumidifier. Best price I could find and delivered quickly.”

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Posted 10 months ago

“Very helpful and professional:)”

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Posted 10 months ago

Appliances Direct is rated 4.2 based on 5,902 reviews