Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,076 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Originally bought a dehumidifier from Appliances Direct and was pleased with product and quick delivery, however after 6 months the product stopped working and I thought I was in for a long arduous process. Well I couldn’t have been more wrong , they bent over backwards to make sure I had a replacement as quickly as possible, emails were answered straight away and I was kept informed as to the progress of my new dehumidifier all the way. I cannot fault them as a company, great range of products at reasonable prices and as important, great customer services.”

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Posted 8 months ago

“Fabulous, great prices, delivered the next day.”

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Posted 8 months ago

“I was happy that delivery arrived eventually. I was offered and received confirmation of Saturday delivery. This was never the case though as when pallet turned up it was marked up Monday. This was nothing to do with courier. I've worked in a pallet network so have a full understanding of how the system works.”

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Posted 8 months ago

“Very good”

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Posted 8 months ago

“Has arrived on time”

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Posted 8 months ago

“I reported the mower not working after first time use three weeks after receiving it as we had been away. Four days later new one arrived and all working correctly. Great service throughout well done Appliances Direct”

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Posted 8 months ago

“Kept me up to date re delivery which was actually a lot earlier than I expected. Delivery guys were friendly and helpful.”

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Posted 8 months ago

“Couldn’t fault the 2 gents on their handling of the freezer Very polite. Appliance Direct extremely efficient to deal with no problems at all being the older lady it was very straightforward. We are both pleased with the freezer”

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Posted 8 months ago

“Very good service”

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Posted 8 months ago

“Fridge Freezer arrived on time with helpul and considerate delivery men”

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Posted 8 months ago

“Excellent service, good communication throughout.”

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Posted 8 months ago

“Works well Easy to order . Swift delivery.”

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Posted 9 months ago

“If you're going to sell American style fridges that are wider than. The standard doors in the UK, you need to let your delivery guys take the doors off. Most, including the one I bought, have quick-release doors. Despite paying for installation, they ended up having to leave the fridge outside the back door, and I took the doors off with a mate that afternoon.”

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Posted 9 months ago

“I ordered a new fridge freezer hotpoint. Lovely arrived well no issues yet. They are good with communication also. I bought a gas cooker from them 6 months ago also very good no issues. Nice delivery service. I will use them again and again due to good pricing.”

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Posted 9 months ago

“Good price, fast delivery. Very happy”

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Posted 9 months ago

“Wide range of appliances to choose from at very reasonable prices My experience in sourcing a new hob to unit being delivered has been quick and smooth. Very happy customer and received great service.”

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Posted 9 months ago

“Great service as always”

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Posted 9 months ago

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Posted 9 months ago

“Excellent service.”

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Posted 9 months ago

“Very fast delivery. Happy with mixer tap.”

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Posted 9 months ago

Appliances Direct is rated 4.2 based on 6,076 reviews