Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,892 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,892 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They sorted out a delivery problem speedily and were very professional throughout I am very pleased with my purchase”

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Posted 9 months ago

“Wrong description of the item on the website, functionality completley miss-represented, didnt have a replacement that would provide the functionality advertised at all, and wouldnt offer a refund - only a voucher! Avoid - they are a nightmare!”

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Posted 9 months ago

“Appliances Direct were great. However the washing machine when unwrapped the plug had the earth pin broken, I had to cut the broken plug off and replace it, I thought it was supposed to be a two man delivery team it was only one, The delivery van did not have a tail lift and the driver was dropping the appliances onto a sack trolley. The back of the washing machine also had a dent in the backplate which I removed and straightened out.”

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Posted 9 months ago

“Your service was excellent,we got exactly the right microwave.We were notified of the time by e-mail. We would definitely use Appliances Direct again.Also the price +delivery charge was such a good price.Next day delivery was wonderful,and would recommend this microwave.We made chips &fish for tea.!Mr Brooks”

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Posted 9 months ago

“good price, excellent delivery within 1 day”

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Posted 9 months ago

“Item is fine. Delivery not great”

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Posted 9 months ago

“When the item broke down customer service was right on it, organised collection, inspection and eventual replacement. Fast as anything. Much appreciated.”

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Posted 9 months ago

“Bought a dehumidifier. Best price I could find and delivered quickly.”

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Posted 9 months ago

“Very helpful and professional:)”

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Posted 9 months ago

“Really pleased with the service from Appliances Direct. I've used them many times. This time I ordered a dehumidifier on a Sunday afternoon & it was delivered next day at noon by DPD. This on just standard delivery, not next day! Price of the unit was really good too. No complaints here!”

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Posted 9 months ago

“Great experience- efficient order processing and delivery; great communication and after sales support”

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Posted 10 months ago

“YES 10 OUT OF 10”

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Posted 10 months ago

“Ordered our dehumidifier on a Sunday afternoon & amazingly it was delivered lunchtime Monday (the next day!!). All this with just standard delivery charged. This is not the first time we have used Appliances Direct. We also bought hobs & ovens from them fairly recently. Each time their service has been excellent. Add to this the very competitive price of our dehumidifier & I've got to say they can't be bettered. PS. I'm not making this up! They really are that good.”

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Posted 10 months ago

“Easy website to use. Great communication, delivery faultless. So far washer working well. No complaints.”

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Posted 10 months ago

“Very friendly and supportive team. My appliance was faulty and they replace in 2 weeks. Amazing service!”

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Posted 10 months ago

“Excellent product fast delivery would buy from these agsin”

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Posted 10 months ago

“Absolutely Appalling Customer Service I received a product that was faulty and needed new parts. After chasing Appliances Direct for almost 3 months and getting nowhere I had to speak with the manufacture directly and organise myself. Which I managed to do in two calls. One to the manufacture and one of the manufacture calling me. No compensation was offered from Appliances Direct for the time or money spent which on calls which was over £30, and I received nothing but apathy from the Appliances Direct support team, who for some reason could not pick up a phone to the supplier or follow up an email efficiently. Very very poor to say the least.”

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Posted 10 months ago

“The only negative review that I will give is that the delivery company ( DPD ) delivered it upside down. As there is a refrigeration compressor inside the dehumidifier this could have seriously damaged the working parts. Everything else was perfect.”

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Posted 10 months ago

“First time ordered from Appliances Direct. Website easy to navigate, lots to choose from, reasonable prices. Delivery time acceptable, had small issue with item bought, customer service was very helpful and quick to resolve the issue, very important this part. Trustworthy experience. Will buy again from them for sure.”

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Posted 10 months ago

“website is easy to use, with a vast choice ordering is easy price is competitive I cannot comment on the delivery service as i picked up my order”

Helpful Report

Posted 10 months ago

Appliances Direct is rated 4.2 based on 5,892 reviews