Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,076 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cant fault them dishwasher broke down had a chat wuth them and a new one deluvered within 24 hours”

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Posted 1 year ago

“We are very happy with the service from this company. We ordered a new cooker and chose which delivery date suited us best. We received a phone call from the company to confirm our order details I.e. the size of the cooker which we had ordered and were told we would be contacted the day before the delivery date with a time range which was duly done. On the date of delivery the delivery man phoned at 8am to say they would be with us in an hour. Cooker delivered on time with great care. Good cooker at very reasonable price. I would definitely order from them again”

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Posted 1 year ago

“Excellent response to a broken flymo, under warranty. Very quick turn around, and prompt delivery of replacement. Thanks.”

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Posted 1 year ago

“I have used this company many times, always with happy results. On this last occasion, I needed a replacement LPG cooker for a holiday let urgently. The person I spoke to was most helpful and offered me next day delivery, which was amazing, but the norm for AO. Brilliant service with no messing about.”

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Posted 1 year ago

“Very good service and delivered on time”

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Posted 1 year ago

“Great service and great communication”

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Posted 1 year ago

“Amazing service especially Holly she went beyond helpfull. I was kept up to date on delivery and phoned 30 minutes before arrival time. Excellent price”

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Posted 1 year ago

“SImple, straightforward ordering at a good price and superfast delivery at the time specified whilst buying. Good job!”

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Posted 1 year ago

“Good after sales customer service”

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Posted 1 year ago

“Excellent from start to finish. Great communication. The delivery men, were courteous and very helpful. Cannot comment on the washer yet as not yet installed, but don’t doubt it will be fine”

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Posted 1 year ago

“The only thing that let down the whole experience was me! I forgot to make 1 crucial measurement when ordering a replacement dryer. Realised on the day of delivery that it wouldn't fit through the door frame. Drivers and AD were excellent and dealt with the cancellation and full order refund swiftly. Great company”

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Posted 1 year ago

“Efficient service: good price, good delivery times… so, overall, very happy.”

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Posted 1 year ago

“Excellent service-fast delivery”

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Posted 1 year ago

“Having researched the product, the price and free delivery was what attracted me to this site. I specified a delivery date, they sent a message with a 1 hour window and delivered on time. Very happy with my purchase and will use again.”

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Posted 1 year ago

“Service and price extremely satisfied customer”

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Posted 1 year ago

“my first purchase with Appliance direct. Ordered Saturday 12.00 am arrived Monday 48h communication by txt and email tracked and a courtesy call on the delivery day . postage reasonable well done over all and i will be using them again”

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Posted 1 year ago

“There were parts missing from the product and a damaged panel. The box was undamaged so the problem rests with the manufacturer. Appliances Direct collected the product and refunded in good time.”

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Posted 1 year ago

“I have one little gripe but overall I’m very, very pleased with the service. The gripe being, the item I was looking at was £307 (lower than any other site in my search).I kept viewing the item throughout day pondering whether to buy. It wasn’t until the next day when I decided to buy and the price had gone up to £319. Granted not a massive amount but it did make me wonder that the more hits the product got the price would increase. Right or wrong I just didn’t think it was ethical. That said, the service, delivery and communication was excellent.”

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Posted 1 year ago

“Excellent Customer service”

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Posted 1 year ago

“Faulty microwave was replaced quickly received next day after reporting the unit not working as display was not showing”

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Posted 1 year ago

Appliances Direct is rated 4.2 based on 6,076 reviews