Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,896 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,896 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The “refurbished” item I bought turned out to be faulty, which was a shame, but the refund and returns process was dealt with promptly and without issue.”

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Posted 1 year ago

“We purchased a Zanussi gas hob and cannot believe how efficient and quick our delivery was. It was ordered on a Thursday late afternoon and about an hour later we had a call from their customer services confirming us and thanking us for the order. Later that night I had an email saying it had been dispatched and would arrive the next day (Friday). I was kept up to date with a one hour delivery window and it arrived on time. Great company to deal with and will use again.”

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Posted 1 year ago

“Very good service. very good customer service. Thank you.”

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Posted 1 year ago

“Always pleasant staff ,personal service, great product”

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Posted 1 year ago

“Very good service.”

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Posted 1 year ago

“I had to call 5 days after my order to understand why my delivery date was pushed back. Customer services arrange next day delivery which arrived via DPD even with the bad snow 9th March. Good saving on prices at other online retailers for Karcher K5 car and home kit.”

Appliances Direct 4 star review on 11th March 2023

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Posted 1 year ago

“Delivery very quick. Paid for cheapest postage but actually arrived next day. Also product was the cheapest I could find.”

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Posted 1 year ago

“Very happy”

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Posted 1 year ago

“Happy with the service provided.1-1/2 days from ordering and I was using my oven. Very pleased.”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“The goods came earlier”

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Posted 1 year ago

“Good customer service when I had a problem. delivered by Muppets! Replacement delivery after damage due to first delivery. Guys much better and polite!”

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Posted 1 year ago

“Goods were as advertised Delivery on time Gentlemen delivering were professional, polite and helpful. Overall a good experience”

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Posted 1 year ago

“1st time i used this company, pleased to get item delivered next day on time and at a good price”

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Posted 1 year ago

“no customer service just told its down to manufacturer”

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Posted 1 year ago

“Helpful and very quick delivery even on the standard option.”

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Posted 1 year ago

“First class service. Ordered 10l dehumidifier Friday 4pm, delivered Saturday, following day by 2pm, fully functioning. Minimum of fuss when ordering unit.”

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Posted 1 year ago

“Very efficient service and delivery. Item ordered was good value for money.”

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Posted 1 year ago

“Good value illuminated mirror delivered promptly.”

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Posted 1 year ago

“Customer service was good, price good (negotiable) Had a faulty microwave delivered, they collected and exchanges no quibble very quickly”

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Posted 1 year ago

Appliances Direct is rated 4.2 based on 5,896 reviews