Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,902 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,902 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased a washing machine which was delivered promptly and so far working fine. We will definitely use the services of Appliances direct: fast, reliable and efficient services.”

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Posted 11 months ago

“Good product great service and delivery would recommend”

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Posted 11 months ago

“Best price and fast delivery - we paid extra for next day, but it was worth it. Goods arrived in good condition. Our experience has been good and based on this, we would use this company again.”

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Posted 11 months ago

“I'm always a little cautious when ordering online from a company first time having been scammed before, but cannot recommend Appliances Direct enough. Price was better than elsewhere, delivery was very speedy (quicker than expected) and customer service was superb when dealing with a minor subsequent issue - immediate response to a query and resolution within 24 hours. So much better than the vast majority I've dealt with.”

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Posted 11 months ago

“Fast,helpful service, did what they said”

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Posted 11 months ago

“Great to deal with, price was good, delivery was fast, dehumidifier looks great works great.”

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Posted 11 months ago

“good rapid service no waiting”

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Posted 11 months ago

“I bought a meaco dehumidifier from Appliance Direct a couple of years ago which developed a fault. Appliance Direct collected the dehumidifier but despite being unable to replicate the fault replaced it immediately without any fuss at no cost (next day delivery). The service was seamless. Staff were friendly and efficient. I will certainly use Appliances Direct again when purchasing electrical appliances.”

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Posted 11 months ago

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Posted 11 months ago

“Great service from start to finish , communication was excellent through out . Received my Hotpoint dryer , excellent price for good quality goods . Good company to order from . Will definitely recommend 👍”

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Posted 11 months ago

“Ordered in afternoon - arrived next day - perfect transaction”

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Posted 11 months ago

“Received the cooker hood very quickly .. on unpacking found that the filters were damaged… this was resolved very quickly and a new set of filters dispatched in the post and received promptly! Superb customer service I would highly recommend 5 stars ⭐️”

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Posted 11 months ago

“Exceptionally fast delivery of a CDA ECP72SS 70cm Curved Glass Chimney Cooker Hood. Great service and highly recommended supplier.”

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Posted 11 months ago

“Still waiting for my delivery. Dpd say they have tried twice and I was in so they haven't tried!”

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Posted 11 months ago

“After a wrong item delivery first time they were very helpful and polite and quickly rectified to correct item delivery staff were respectful and delivered and unpacked my correct item and I am very pleased with it”

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Posted 11 months ago

“Excellent after sales customer service. Kept informed all the way through.”

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Posted 11 months ago

“Good price reasonable delivery time. Packing really bad gas hob damaged due to box burst and parts missing. Instructions and safety documents missing. Customer service was quick to arrange item return. Replacement dispatched reasonably quickly but really the packaging leaves a lot to be desired.”

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Posted 11 months ago

“Prompt service / online tracking / plenty of updates and delivered on time by a professional helpful and clean team”

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Posted 11 months ago

“I'm having problems with my oven I have only had it for one week th facia and knobs get so 🔥 I have to use oven gloves to turn it off m gas fitter said that the fit so it isn't that when I rang your department for complaints the person who answered the said it was a design fault and they was nothing could be done as we are pensioners I find this very scary and wonder what else I can do thanks for letting me have a say as the operator was very off pub mmrss Sandra whittle Sandra”

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Posted 11 months ago

“I found them efficient good quality fast delivery well packed no hassle”

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Posted 11 months ago

Appliances Direct is rated 4.2 based on 5,902 reviews