Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,893 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,893 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered in afternoon - arrived next day - perfect transaction”

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Posted 10 months ago

“Received the cooker hood very quickly .. on unpacking found that the filters were damaged… this was resolved very quickly and a new set of filters dispatched in the post and received promptly! Superb customer service I would highly recommend 5 stars ⭐️”

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Posted 10 months ago

“Exceptionally fast delivery of a CDA ECP72SS 70cm Curved Glass Chimney Cooker Hood. Great service and highly recommended supplier.”

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Posted 11 months ago

“Still waiting for my delivery. Dpd say they have tried twice and I was in so they haven't tried!”

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Posted 11 months ago

“After a wrong item delivery first time they were very helpful and polite and quickly rectified to correct item delivery staff were respectful and delivered and unpacked my correct item and I am very pleased with it”

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Posted 11 months ago

“Excellent after sales customer service. Kept informed all the way through.”

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Posted 11 months ago

“Good price reasonable delivery time. Packing really bad gas hob damaged due to box burst and parts missing. Instructions and safety documents missing. Customer service was quick to arrange item return. Replacement dispatched reasonably quickly but really the packaging leaves a lot to be desired.”

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Posted 11 months ago

“Prompt service / online tracking / plenty of updates and delivered on time by a professional helpful and clean team”

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Posted 11 months ago

“I'm having problems with my oven I have only had it for one week th facia and knobs get so 🔥 I have to use oven gloves to turn it off m gas fitter said that the fit so it isn't that when I rang your department for complaints the person who answered the said it was a design fault and they was nothing could be done as we are pensioners I find this very scary and wonder what else I can do thanks for letting me have a say as the operator was very off pub mmrss Sandra whittle Sandra”

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Posted 11 months ago

“I found them efficient good quality fast delivery well packed no hassle”

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Posted 11 months ago

“I would order from here again. Friendly delivery drivers and communication regarding delivery was great.”

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Posted 11 months ago

“Very polite, helpful and speedy service. I ordered the appliance on Monday and it was delivered Tuesday. I paid for unpacking and room placing. This was done by 2 polite young men who worked quickly and efficiently. I had a phone call and messages too explain about the delivery and to keep me up to date.”

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Posted 11 months ago

“I had a faulty cooker hood which I wasn't very happy about but hey ho these things do happen I emailed customer services and sent them a video of the fault Within a couple of days they sent out a replacement, to which I thought was very prompt. I'm now very happy. Based on my experience and the turn out they are Very good company .”

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Posted 11 months ago

“Good prompt service”

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Posted 11 months ago

“My order did not show up and no phone call why.”

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Posted 11 months ago

“Arrived early and I was very happy to get installed.”

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Posted 11 months ago

“Easy to order, good choice, fast delivery which all went well - I have ordered multiple items previously- delivery drivers were very nice - thank you!!”

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Posted 11 months ago

“Item arrived on the specified day but not with the two delivery drivers expected. Got a strange text saying it was not in the right part of the warehouse so it wouldn'tr be deliverded. Luckily one of us was home when one man from the warehouse delivered the washing machine which was heavy for just him. Well done him for delivering despite being let down by other delivery drivers so it meant it was delivered on time as promised. Not 5 stars due to odd texts but they did fullfill the order on the chosen day”

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Posted 11 months ago

“20 days from order to receipt of goods is too long!”

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Posted 11 months ago

“Excellent customer service, fast delivery”

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Posted 11 months ago

Appliances Direct is rated 4.2 based on 5,893 reviews