Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,076 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 1 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was easy and delivered quickly. We'll done.”

Helpful Report

Posted 11 months ago

“Delivery on time, dpd staff very polite, friendly”

Helpful Report

Posted 11 months ago

“Helpful polite delivery service. Delivered on date that was prearranged Notified promptly of delivery times. Called before hand to notify me of exact delivery time”

Helpful Report

Posted 11 months ago

“𝙸 𝚎𝚗𝚌𝚘𝚞𝚗𝚝𝚎𝚛𝚎𝚍 𝚊 𝚍𝚒𝚏𝚏𝚒𝚌𝚞𝚕𝚝 𝚊𝚗𝚍 𝚍𝚒𝚜𝚝𝚞𝚛𝚋𝚒𝚗𝚐 𝚜𝚒𝚝𝚞𝚊𝚝𝚒𝚘𝚗 𝚠𝚑𝚎𝚛𝚎 𝚖𝚢 𝚜𝚌𝚑𝚘𝚘𝚕 𝚙𝚘𝚛𝚝𝚊𝚕 𝚠𝚊𝚜 𝚋𝚛𝚎𝚊𝚌𝚑𝚎𝚍 𝚊𝚗𝚍 𝚖𝚢 𝚐𝚛𝚊𝚍𝚎𝚜 𝚠𝚎𝚛𝚎 𝚒𝚗𝚊𝚌𝚌𝚎𝚜𝚜𝚒𝚋𝚕𝚎. 𝙵𝚘𝚛𝚝𝚞𝚗𝚊𝚝𝚎𝚕𝚢, 𝙸 𝚍𝚒𝚜𝚌𝚘𝚟𝚎𝚛𝚎𝚍 [𝐇𝐚𝐜𝐤𝐞𝐫𝐬𝐩𝐨𝐭𝐯𝐢𝐥𝐥𝐞], 𝚊 𝚝𝚛𝚞𝚜𝚝𝚎𝚍 𝚠𝚑𝚒𝚝𝚎-𝚑𝚊𝚝 𝚑𝚊𝚌𝚔𝚎𝚛 𝚠𝚒𝚝𝚑 𝚎𝚡𝚌𝚎𝚙𝚝𝚒𝚘𝚗𝚊𝚕 𝚜𝚔𝚒𝚕𝚕𝚜, 𝚠𝚑𝚘 𝚑𝚎𝚕𝚙𝚎𝚍 𝚖𝚎 𝚛𝚎𝚝𝚛𝚒𝚎𝚟𝚎 𝚖𝚢 𝚐𝚛𝚊𝚍𝚎𝚜, 𝚊𝚗𝚍 𝚒 𝚌𝚘𝚞𝚕𝚍𝚗'𝚝 𝚋𝚎 𝚖𝚘𝚛𝚎 𝚐𝚛𝚊𝚝𝚎𝚏𝚞𝚕. 𝙼𝚢 𝚜𝚌𝚑𝚘𝚘𝚕 𝚙𝚘𝚛𝚝𝚊𝚕 𝚠𝚊𝚜 𝚌𝚘𝚖𝚙𝚛𝚘𝚖𝚒𝚜𝚎𝚍, 𝚊𝚗𝚍 𝚒 𝚠𝚊𝚜 𝚞𝚗𝚊𝚋𝚕𝚎 𝚝𝚘 𝚊𝚌𝚌𝚎𝚜𝚜 𝚖𝚢 𝚐𝚛𝚊𝚍𝚎𝚜, 𝚌𝚊𝚞𝚜𝚒𝚗𝚐 𝚜𝚒𝚐𝚗𝚒𝚏𝚒𝚌𝚊𝚗𝚝 𝚊𝚗𝚡𝚒𝚎𝚝𝚢 𝚊𝚋𝚘𝚞𝚝 𝚖𝚢 𝚊𝚌𝚊𝚍𝚎𝚖𝚒𝚌 𝚙𝚛𝚘𝚐𝚛𝚎𝚜𝚜, 𝚒 𝚛𝚎𝚊𝚌𝚑𝚎𝚍 𝚘𝚞𝚝 𝚝𝚘 𝐇𝐚𝐜𝐤𝐞𝐫𝐬𝐩𝐨𝐭𝐯𝐢𝐥𝐥𝐞, 𝚠𝚑𝚘 𝚙𝚛𝚘𝚖𝚙𝚝𝚕𝚢 𝚛𝚎𝚜𝚙𝚘𝚗𝚍𝚎𝚍 𝚊𝚗𝚍 𝚘𝚏𝚏𝚎𝚛𝚎𝚍 𝚝𝚑𝚎𝚒𝚛 𝚊𝚜𝚜𝚒𝚜𝚝𝚊𝚗𝚌𝚎 𝚝𝚘 𝚒𝚍𝚎𝚗𝚝𝚒𝚏𝚢 𝚝𝚑𝚎 𝚋𝚛𝚎𝚊𝚌𝚑 𝚊𝚗𝚍 𝚒𝚖𝚙𝚕𝚎𝚖𝚎𝚗𝚝 𝚊 𝚜𝚎𝚌𝚞𝚛𝚎 𝚜𝚘𝚕𝚞𝚝𝚒𝚘𝚗, 𝚊𝚕𝚕𝚘𝚠𝚒𝚗𝚐 𝚖𝚎 𝚝𝚘 𝚛𝚎𝚐𝚊𝚒𝚗 𝚊𝚌𝚌𝚎𝚜𝚜 𝚝𝚘 𝚖𝚢 𝚐𝚛𝚊𝚍𝚎𝚜. 𝚃𝚑𝚎 𝚎𝚗𝚝𝚒𝚛𝚎 𝚙𝚛𝚘𝚌𝚎𝚜𝚜 𝚠𝚊𝚜 𝚟𝚎𝚛𝚢 𝚜𝚠𝚒𝚏𝚝 𝚊𝚗𝚍 𝚎𝚏𝚏𝚒𝚌𝚒𝚎𝚗𝚝, 𝚎𝚗𝚜𝚞𝚛𝚒𝚗𝚐 𝚖𝚒𝚗𝚒𝚖𝚊𝚕 𝚍𝚒𝚜𝚛𝚞𝚙𝚝𝚒𝚘𝚗 𝚝𝚘 𝚖𝚢 𝚊𝚌𝚊𝚍𝚎𝚖𝚒𝚌 𝚙𝚞𝚛𝚜𝚞𝚒𝚝𝚜. 𝚃𝚑𝚎𝚢 𝚊𝚕𝚜𝚘 𝚖𝚊𝚒𝚗𝚝𝚊𝚒𝚗𝚎𝚍 𝚊 𝚑𝚒𝚐𝚑 𝚕𝚎𝚟𝚎𝚕 𝚘𝚏 𝚙𝚛𝚘𝚏𝚎𝚜𝚜𝚒𝚘𝚗𝚊𝚕𝚒𝚜𝚖, 𝚔𝚎𝚎𝚙𝚒𝚗𝚐 𝚖𝚎 𝚒𝚗𝚏𝚘𝚛𝚖𝚎𝚍 𝚊𝚗𝚍 𝚊𝚕𝚕𝚎𝚟𝚒𝚊𝚝𝚒𝚗𝚐 𝚖𝚢 𝚌𝚘𝚗𝚌𝚎𝚛𝚗𝚜. 𝚃𝚑𝚊𝚗𝚔𝚜 𝚝𝚘 𝚝𝚑𝚎𝚒𝚛 𝚎𝚡𝚙𝚎𝚛𝚝𝚒𝚜𝚎, 𝙸 𝚠𝚊𝚜 𝚊𝚋𝚕𝚎 𝚝𝚘 𝚝𝚘 𝚛𝚎𝚝𝚛𝚒𝚎𝚟𝚎 𝚖𝚢 𝚐𝚛𝚊𝚍𝚎𝚜 𝚊𝚗𝚍 𝚋𝚛𝚎𝚊𝚝𝚑𝚎 𝚊 𝚜𝚒𝚐𝚑 𝚘𝚏 𝚛𝚎𝚕𝚒𝚎𝚏. 𝙸'𝚖 𝚍𝚎𝚕𝚒𝚐𝚑𝚝𝚎𝚍 𝚝𝚘 𝚜𝚑𝚊𝚛𝚎 𝚖𝚢 𝚘𝚞𝚝𝚜𝚝𝚊𝚗𝚍𝚒𝚗𝚐 𝚎𝚡𝚙𝚎𝚛𝚒𝚎𝚗𝚌𝚎 𝚊𝚋𝚘𝚞𝚝 𝐇𝐚𝐜𝐤𝐞𝐫𝐬𝐩𝐨𝐭𝐯𝐢𝐥𝐥𝐞, 𝚊 𝚛𝚎𝚗𝚘𝚠𝚗𝚎𝚍 𝚠𝚑𝚒𝚝𝚎-𝚑𝚊𝚌𝚔𝚒𝚗𝚐 𝚌𝚘𝚖𝚙𝚊𝚗𝚢 𝚝𝚑𝚊𝚝 𝚙𝚛𝚘𝚟𝚒𝚍𝚎𝚍 𝚖𝚎 𝚠𝚒𝚝𝚑 𝚎𝚡𝚙𝚎𝚛𝚝 𝚊𝚜𝚜𝚒𝚜𝚝𝚊𝚗𝚌𝚎 𝚒𝚗 𝚛𝚎𝚝𝚛𝚒𝚎𝚟𝚒𝚗𝚐 𝚖𝚢 𝚋𝚛𝚎𝚊𝚌𝚑𝚎𝚍 𝚜𝚌𝚑𝚘𝚘𝚕 𝚙𝚘𝚛𝚝𝚊𝚕 𝚐𝚛𝚊𝚍𝚎𝚜. 𝚃𝚑𝚎𝚒𝚛 𝚎𝚡𝚌𝚎𝚙𝚝𝚒𝚘𝚗𝚊𝚕 𝚜𝚎𝚛𝚟𝚒𝚌𝚎 𝚊𝚗𝚍 𝚍𝚎𝚍𝚒𝚌𝚊𝚝𝚒𝚘𝚗 𝚝𝚘 𝚎𝚝𝚑𝚒𝚌𝚊𝚕 𝚑𝚊𝚌𝚔𝚒𝚗𝚐 𝚊𝚛𝚎 𝚝𝚛𝚞𝚕𝚢 𝚌𝚘𝚖𝚖𝚎𝚗𝚍𝚊𝚋𝚕𝚎. 𝚒𝚏 𝚢𝚘𝚞 𝚛𝚎𝚚𝚞𝚒𝚛𝚎 𝚝𝚑𝚎𝚒𝚛 𝚎𝚡𝚙𝚎𝚛𝚝𝚒𝚜𝚎, 𝚒 𝚛𝚎𝚌𝚘𝚖𝚖𝚎𝚗𝚍 𝚌𝚘𝚗𝚝𝚊𝚌𝚝𝚒𝚗𝚐 𝚝𝚑𝚎𝚖 𝚝𝚑𝚛𝚘𝚞𝚐𝚑 𝚝𝚑𝚎𝚒𝚛 𝚘𝚏𝚏𝚒𝚌𝚒𝚊𝚕 𝚎𝚖𝚊𝚒𝚕 𝚊𝚍𝚍𝚛𝚎𝚜𝚜 𝚊𝚝 𝐡𝐚𝐜𝐤𝐞𝐫𝐬𝐩𝐨𝐭𝐯𝐢𝐥𝐥𝐞@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝚘𝚛 𝚟𝚒𝚜𝚒𝚝𝚒𝚗𝚐 𝚝𝚑𝚎𝚒𝚛 𝚠𝚎𝚋𝚜𝚒𝚝𝚎 𝚊𝚝 [𝐰𝐰𝐰.𝐡𝐚𝐜𝐤𝐞𝐫𝐬𝐩𝐨𝐭𝐯𝐢𝐥𝐥𝐞.𝐜𝐨𝐦]. 𝚃𝚑𝚎𝚒𝚛 𝚙𝚛𝚘𝚖𝚙𝚝 𝚊𝚗𝚍 𝚙𝚛𝚘𝚏𝚎𝚜𝚜𝚒𝚘𝚗𝚊𝚕 𝚛𝚎𝚜𝚙𝚘𝚗𝚜𝚎 𝚠𝚒𝚕𝚕 𝚎𝚗𝚜𝚞𝚛𝚎 𝚊 𝚜𝚠𝚒𝚏𝚝 𝚛𝚎𝚜𝚘𝚕𝚞𝚝𝚒𝚘𝚗 𝚝𝚘 𝚢𝚘𝚞𝚛 𝚌𝚘𝚗𝚌𝚎𝚛𝚗𝚜. 𝚁𝚎𝚖𝚎𝚖𝚋𝚎𝚛, 𝚙𝚛𝚒𝚘𝚛𝚒𝚝𝚒𝚣𝚒𝚗𝚐 𝚌𝚢𝚋𝚎𝚛𝚜𝚎𝚌𝚞𝚛𝚒𝚝𝚢 𝚊𝚗𝚍 𝚜𝚎𝚎𝚔𝚒𝚗𝚐 𝚑𝚎𝚕𝚙 𝚏𝚛𝚘𝚖 𝚝𝚛𝚞𝚜𝚝𝚎𝚍 𝚎𝚡𝚙𝚎𝚛𝚝𝚜 𝚕𝚒𝚔𝚎 [𝐇𝐚𝐜𝐤𝐞𝐫𝐬𝐩𝐨𝐭𝐯𝐢𝐥𝐥𝐞] 𝚒𝚜 𝚌𝚛𝚞𝚌𝚒𝚊𝚕 𝚒𝚗 𝚝𝚘𝚍𝚊𝚢'𝚜 𝚍𝚒𝚐𝚒𝚝𝚊𝚕 𝚊𝚐𝚎. 𝙳𝚘𝚗'𝚝 𝚑𝚎𝚜𝚒𝚝𝚊𝚝𝚎 𝚝𝚘 𝚛𝚎𝚊𝚌𝚑 𝚘𝚞𝚝 𝚝𝚘 𝚝𝚑𝚎 𝚏𝚘𝚛 𝚊𝚗𝚢 𝚊𝚜𝚜𝚒𝚜𝚝𝚊𝚗𝚌𝚎 𝚢𝚘𝚞 𝚖𝚊𝚢 𝚗𝚎𝚎𝚍.”

Helpful Report

Posted 11 months ago

“The BBQ I purchased needed assembly which was straight forward but would be easier with two people. Unfortunately although the packing was undamaged the BBQ had a small chip out of the enamel. On contacting Appliance Direct they responded within 24 hrs and resolved the situation very professionally I rate their customer service highly. The BBQ works well.”

Helpful Report

Posted 11 months ago

“First time bought my kitchen appliances at direct appliances. Very much happy from the performance of each item and nice communication with customer services & sale team. There product grades are perfect. So I recommend this site to all buyers. Thanks (Kamran)”

Helpful Report

Posted 11 months ago

“Good service very happy Thank you”

Helpful Report

Posted 11 months ago

“Prompt delivery and keeping people updated”

Helpful Report

Posted 11 months ago

“I got faulty range cooker then contacted service team . Team arranged collection of item within two days and they deliver new range cooker on the same day . Excellent service dealing with the issue. will highly recommend 👍…….Thank you very much”

Helpful Report

Posted 11 months ago

“Delivered in one day, a great price for a great item.”

Helpful Report

Posted 11 months ago

“You need to liaise with delivery company better . I was told by yourselves it would be delivered on Bank Holiday Monday, but didn't receive it until Tuesday as company do not deliver on Bank Holidays!”

Helpful Report

Posted 11 months ago

“So far great, highly competitive price, arrived on time, great service from. The delivery guys and so far the wine cooler is cooling my wine - I hope they ask me again in a year”

Helpful Report

Posted 11 months ago

“Arrived in less than 24 hours on standard delivery. Item (cooker hood) was well packaged and excellent fitting and operating instructions. Very pleased with it. Obviously I don't know what the service would be like if a return was necessary but on my experience so far would definitely recommend this product and this company.”

Helpful Report

Posted 11 months ago

“Not delivered on specified (paid for) date, but they did refund half of the delivery fee. Price of product was also reduced on the day it was delivered to me. Everything was fine but those two elements made it a disappointing experience.”

Helpful Report

Posted 11 months ago

“I ordered my new induction hob Sunday lunchtime and it was delivered Monday lunchtime . Fast service . Not hooked up yet but looks good.”

Helpful Report

Posted 11 months ago

“Staff came to my home to fit electric hob. Stall was very rude at my door. Left unclean area. If I ask something but not giving any answer. Also using rough languages. Appliances expensive 30% higher than any other retailer.”

Helpful Report

Posted 11 months ago

“Delivery came early Exactly what we was looking for Can’t fault it”

Helpful Report

Posted 11 months ago

“Totally highest quality of customer service focused staff, Chris, from Castle Donnington. We really appreciated his efforts, in selecting best suitable products, advice offered and very helpful man. Thank you”

Helpful Report

Posted 11 months ago

“You need to reassess your courier provider. Ordered Sunday with delivery promised Wednesday, got a message late Wednesday from Logistics company saying they forgot to put on van ! Had to contact them, they've no idea when it will be delivered now, they hope to come back within 48 hrs with a new date.”

Helpful Report

Posted 11 months ago

“What a joy, no problems easy ordering. Delivery informative and on time.”

Helpful Report

Posted 11 months ago

Appliances Direct is rated 4.2 based on 6,076 reviews