Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,897 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,897 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product, great prices and excellent customer service... Brilliant!!”

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Posted 3 years ago

“Ordered online, with discount, very easy. Lots of confirmation emails and order progress updates. Telephone call 3 days before delivery checking everything was ok, confirming delivery date and time slot. Reinforced again with predelivery email and phone call when driver 30 minutes away. Delivered well packaged in perfect condition. What more could they do?”

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Posted 3 years ago

“Delivery ahead of schedule and the two delivery lads were excellent moving the fridge/freezer into the kitchen taking the packaging and old appliance away. John”

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Posted 3 years ago

“Easy to find items wanted on the website and prices very reasonable. Delivery faster than advertised and the phone and other items I ordered were well packaged. Continuous updates on my order by emails. Have not yet fully set up my new Samsung phone but I'm sure customer services will help, if any problems, going by the amount of communication throughout the purchase.”

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Posted 3 years ago

“value for money excellent service ..”

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Posted 3 years ago

“Delivery quick and piece great . However not easy to return . You ha w to request a return and a small radiator which only cost £45 cost me £12 to return . Not pleased at all .”

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Posted 3 years ago

“Great product, fast reliable delivery, super customer care support 👍”

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Posted 3 years ago

“You would think I would be unhappy as I had a product that failed twice, however this is about the company. Appliances Direct put every effort into ensuring I was a happy customer to the point of accepting that the product was not suitable and supplying a full refund. Yep. Just like that with an apology aswell. I have lots of trust in this business now and will be using them again soon.”

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Posted 3 years ago

“They were very prompt at sending our goods”

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Posted 3 years ago

“Very happy with my dehumidifier already made a difference. Fast delivery and courier very pleasant”

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Posted 3 years ago

“Going on our experience the customer service was excellent, prices were very competitive, delivery was very quick with good communication. would easily give 5 stars.”

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Posted 3 years ago

“Our tumble dryer was faulty and they were so efficient in replacing it....incredible service.”

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Posted 3 years ago

“Helpful, friendly service. Phones answered promptly. Item delivered on time. Generally good communication. The phone line is charged at 13p a minute, otherwise it would have been 5 stars. I don't think it right to be charged to call a company to resolve an issue or place an order.”

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Posted 3 years ago

“Fast delivery and great product! Friendly delivery guys 😃”

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Posted 3 years ago

“Delivery times very good and accurat”

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Posted 3 years ago

“Spoke to a polite and knowledgeable staff member who helped with my order and the complication with shipping. Goods delivered rapidly and a fair price. NEF Hood is excellent. Only complaint was with shipping in that Dundee was lumped into Scottish Highlands and Islands which cost £60 delivery. TBF that is not Appliances Direct service but something they should bring up with their chosen delivery agent.”

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Posted 3 years ago

“Best price for neff cooker hood I purchased, delivered within 2 days good service.”

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Posted 3 years ago

“ordering was simple. The delivery team was fast and efficient. No complaints.”

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Posted 3 years ago

“The first washer dryer didn't work and customer services rang to discuss the options and arranged for a new machine to be delivered - no fuss, no problems - excellent service.”

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Posted 3 years ago

“Customer service is good but delivery side not. Had to rebook due to illness, they failed to recycle packaging or take away the old appliance”

Helpful Report

Posted 3 years ago

Appliances Direct is rated 4.2 based on 5,897 reviews