ao.com Reviews

“ Great if everything is ok but if your product is faulty no help at all. They provide the manufacturers details and tell you to deal with them. I bought Google ear buds for a Christmas gift, they don't work and I have to pay for another set before Google America will replace then hope for a refund. Really put me off ever using them again. ”

“ If I could, I will leave rating as 0. The worst company to deal with, really unfriendly customer service team. Their driver broke the washing machine while brining it in , now I have no machine for another 3 days and there would not offer any compensation for this until the new deliery is complete and I have to call them again if I want any compensation, they would not automatically refund connection/disconnection charge as a good will. ”

“ IF YOU HAD A GAS APPLIANCE FITTED BY AO ao.com GET IT CHECKED NOW! I had 2 call emergency due 2 gas leak from their incompetent install! Scottish Gas condemned it immediately. @ao trying 2 brush it under the carpet offered us £189 refund for hob 🚫 PLEASE SHARE 🚫 AOL218158471 ”

“ We turned off so they could disconnect but the cancelled the job as they couldn't turn off the WRONG stopcock.now I have to wait 5 days for a refund before l can start again. ”

“ I pointed out that the website was misleading (as well as the tracking system) and perhaps they could refund the amount I paid for an early slot or use it to pay for the hob to be fitted. ”

“ Ordered via ebay, fridge was faulty refused to give a refund after weeks of fighting said they would refund chased up and now they said as 90 days old can only give a refund over the phone but dont phone and when they do want to do security! Absolute joke ”

“ What would any customer of AO reasonably expect in the circumstances? That the situation is immediately remedied by way of a replacement, or a refund, including reimbursement for costs of disposal. ”

“ Since the fridge freezer went on, it froze everthing in the bottom of it and the temperature in the middle fluctuated between below freezing and 10 degrees without it being opened or changing the settings, I tried several different thermometers to check that this wasnt just inaccuracy of the thermometers i was using, it wasn't, the final straw was then it froze raw meat that was in the meat drawer in the FRIDGE! Contacted AO about this fault and from the get go they were unhelpful, the attitude was rude and demeaning, I had, had it just over a week at that point and was well within the cooling off period, they told me they wanted an engineer to look at it but that was scheduled for 2 weeks later (27th March) - you can't leave someone without a fridge for that long especially when it was them that caused the fault in the first place, they should have just swapped/refunded it in full. ”

“ I am ending up paying 128 pounds for the 640 pounds TV which is nowhere return to have mentioned such huge percentage will be deducted from the refund. ”

“ V frustrating - got full refund as couldn’t wait for another two weeks. ”