Thank you for your feedback , it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“Absolutely brilliant
Dose what’s it is intended to do
Shame the the indicator from one bottle to the other can’t change automatically
Like to see guages incorporated in the future model”
“Hi, Regarding my purchace of a calor gas heater, I was disappointed when it was delivered to my home , and there was damage to control unit “ plastic rivets holding control unit were broken “ after sending potos to your company and dealing with custermer support “Sam”, I returned damage item and had a replacement heater, all is well now, and I was happy the way “ Sam” communicated with me
Kind Regards Christopher Beynon”
Thank you for your feedback Christopher, it is very important to us. We are pleased that you are happy with our service and our after-sales via our Customer Service Team.
Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers are very important to us, including technical support and advice from our Customer Service Team.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“Mr P,Turnbull,I'm 84 with a hart condition,your fire arrived on a pallet.I asked the delivery driver if he would help me get it in the house he shrugged his shoulders and got back in his van.If you want to buy from this company make your Owen mind up.”
Thank you for your feedback Mr Turnbull, it is very important to us. We are sorry to hear that you are not happy with the delivery service you received. The product page on our website does state that the item you purchased arrives on a pallet and is a kerb side delivery only. It points out that the driver will not take the pallet to the customer's property.
“First delivery of gas fire was damaged. Customer services performed with commendable speed to provide collection and then delivery of a replacement. It might be better in future to put a 'Fragile', 'This way up' and 'Do not drop' labels on the outer packaging for such fires. Fire is now performing well in the conservatory.”
“I ordered a Super Heat portable gas heater. My order arrived within a few days, well packaged in a sturdy box. The heater looks well made and connects easily to gas bottle. I'm pleased with my purchase from Calor Appliances.”
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback; it is very important to us. We aim to provide all our customers with a top-quality service, including the dispatch and delivery process.
“Blue Chic gas heater delivered with a dented door therefore unable to close the door. Sam in Customer Services was very efficient in arranging the collection of damaged heater & will hold the replacement heater till I am sure I will be home to receive it, which will be in 2 weeks time.
It was very inconvenient for me to deal with a dented door which rendered the heater unusable, then especially having to repackage in its plastic cover & install it into the 2 storage boxes & inserts to protect. It took 2 adults quite some effort to correctly repackage it for DPD to collect.
Someone in your organisation damaged the door when installing the regulator & covered their negligence by allowing it to be shipped & putting me & my wife to great inconvenience trying to repackage it & having to wait 4 weeks to receive a replacement.
I appreciate the efforts of Sam but not the Calor Gas employee who put us through great inconvenience.
Please note this is my 2nd purchase of a blue chic heater in the last 3 months, luckily the 1st one arrived undamaged, otherwise I would never have purchased a second one due to such employee deliberate negligence. The door had to be forced close in some form to get into the delivery box.”
Thank you for your feedback Sean; it is very important to us. We are sorry to hear that your heater arrived damaged. We do not fit the regulators to the heaters; these are fitted by the manufacturer. The heaters are not opened by us at all. We would certainly not send a damaged product to a customer if the damage was apparent before dispatch. As the boxes are not opened the damage would have occurred during transportation. The replacement is taking 4 weeks because you have asked us to delay the replacement due to family commitments. We would normally send a replacement for damages out immediately.
