“Disappointing fit of the back panel. Looks as though it should fit into 2 slots, but it doesn't. It remains loose.
The fire itself is surprisingly realistic and finished in a lovely matt blue colour.
Doesn't operate very well at less than half power. Flame just goes out.
Overall, I'm pleased with my purchase”
“The fire was delivered on time, and well packaged. Very pleased with the fire and
easy to operate.
Well done Calor would definitely recommend
this smart looking fire.”
Thank you for your feedback and your recommendation, it is very important to us to ensure our customers receive top quality products and excellent service.
Thank you for your feedback. It is very important to us.
We are the Calor Appliance team that supplied the hose and regulator. We do not process orders for gas cylinders.
We are sorry to hear your cylinder order was cancelled. For more information, we recommend contacting the cylinder provider.
“Incorrect connection to bottle connected to the heater. Had to wait for the UK one. Not an easy job to fit. Always a concern the convection is fitted properly. Not impressed.”
Thank you for your feedback. It is very important to us.
We are sorry to hear your heater arrived with the incorrect regulator.
We have checked the information and listened to the call you made to alert us to the issue.
Our customer service advisor offered two options. We could collect the heater and replace the regulator for you or send a new regulator for you to change it.
Changing a regulator is a very simple task completed by the end-user when a regulators lifespan has expired or develops a fault.
You informed our customer service advisor that you would prefer the replacement regulator. Your son-in-law would change it for you.
The replacement regulator was sent the very next day.
We apologise for the time and inconvenience it caused.
“We ordered this heater after reading the reviews, and needed a heater with thermostat.
Heater came quick, put gas bottle on and tried to light it, it did not even light! Had to use an external igniter and even then it struggled to light. It seems like the gas pressure to the pilot is too high as the flame when it does light keeps blowing off the pilot nozzle.
When it does light it is very affective even that’s main flame is noisy.
Would I recommend it? No I wouldn’t.”
Thank you for your feedback; it is very important to us. We aim to provide all our customers with a top-quality service, including the dispatch and delivery process.
Thank you for your feedback. It is very important to us.
A member of our customer service team has contacted the courier for more information and will contact you directly ASAP to resolve this.
“Cannot believe the difference the stove has made in the kitchen, not only how much warmer it is but we love the look.
Arrived promptly with no problems.”
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback and your recommendation, it is very important to us to ensure our customers receive top quality products and excellent service.
“Very pleased with both the quality of the kit and delivery which was earlier than expected. Wouldn't hesitate to buy equipment from Calor Appliances again.”
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
“The delivery was quick and delivered with care.
It is a very good heater.giving out plenty of heat even on the lowest setting.
I would highly recommend this product.”
Thank you for your feedback and your recommendation; it is very important to us to ensure our customers receive top-quality products and excellent service.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with top-quality service, which includes dispatch and delivery.
Thank you for your 5-star rating of Calor Appliances! We strive to provide both brilliant products and even better customer service, so we're glad to have exceeded your expectations. Thank you for taking the time to review us!
“12 months on, I have no idea how you get away with selling these. It no longer lights completely and when it does it will flame up 3 or 4 times and it takes an age to light completely whilst in the mean time the room stinks of unburnt gas. So unsafe that you can't light it and leave the room the heater is in. I would love to know how long you test them for, I am ready to throw it away because it's not safe to sell on. What a rip off. DO NOT BUY UNSAFE!!!!”
Thank you for your feedback Dave, it is very important to us. We are sorry to hear that you are having issues with your heater. We can see that you purchased your heater in January 2024. Unfortunately, we can not find on our system where this has been reported to us to allow us to rectify the problem. A member of our Customer Service Team will be in contact with you to have this resolved.
Thank you for your feedback; it is very important to us. We aim to provide all our customers with a top-quality service, including the dispatch and delivery process.
“Works well with plenty of heat for the conservatory. Supurb customer service, best I have encountered for a long time, especially over the damaged back plastic cover. Very impressed the agent who dealt with the enquiry.
Would definitely use again.”
