“I chose a present for my granddaughter who lives a long way from me. Her parents already had the item that I chose.....and wooden height chart. My son, (granddaughter's father) told me you had offered a substitute gift, which I thiiught was a very nice thing of April and Oak to offer.
Then my son advised me that he could not find anything suitable for my granddaughter , so you sent me a refund. Thank you very much.”
“I had trouble returning a tea set. I ordered the petite set by mistake. Still no reply from my last email.It was very frustrating. I still have the tea set”
“I purchased an item which doesn’t match the description on your website.
I received the item. It’s been more than a month but still no solid action being done.
So disappointed.”
“Very happy with purchase and experience was a positive one have purchased previously and have found that your professionalism and quality products are to me very unique!
Highly Recommended!”
“I find it unjustified to give a higher rating because the nature of online ordering is that it's meant to faceless and therefore missing the real customer service experience. No one asked me what I was looking for, made suggestions etc to make sure my choice was personalised. The whole process just felt automated and streamlined.”
