“Delivery time was not as expected then when trying to amend then address this was not possible. I wasn't able to contact anyone or get a response.
I also emailed advising that the rug smelt so bad when we unrolled it and the edges didn't flatten, I received a response asking for photos, which were emailed through but no further correspondence.
The Rug actually smelt so bad that the large room needed to be continually fumigated and made a huge disruption to the people working in the space - who weren't even in the same room as the rug.”
“Really poor service.
I brought a tray which arrived damaged and faulty. It has mismatching handles, the timber is cracked, the screws are different - there's no way it can be used.
I contacted April & Oak twice to tell them about the issue and ask what they could do, and they didn't respond.”
“It was my second time buying from April and Oak, first buying a rug then an artificial plant. The service was great, dispatch was fast and I got free shipping!
I will not hesitate to buy from them again.”
