“Brilliant service and my package was perfectly wrapped to withstand the rigours of posting as it was a gorgeous cup and saucer. Will definitely use this site again.”
“The customer service was superb, even tho the item I purchased was delayed, I received regular updates to let me know where it was………. Definitely would use April and Oak again”
“Unable to make contact by phone.
Rang multiple times to see if I could return a rug ;after waiting for someone to answer I was put on a recorded voice message; not able to speak to a human.
I will not be shopping on line with your firm again
Kind regards
Jan.”
“I really wanted to love this business but buyer beware. Terrible service, faulty product received and no reply to emails … Would not purchase from here again”
“Very poor. Got my rug after hassling them for weeks. The rug was out of shape. It took a month for me to get the right details to send it back. It has now been sent back over a month ago and they haven't refunded me. Do not use this business unless you want to get swindled and lose your money”
“Long wait for updates on the item being sent. Had no idea it was coming from an external supplier. Expected postage delays but didn’t expect dispatching to take 3 weeks. I had to chase for information. At this stage, would not order again. All staff I dealt with were polite (although was unable to doesn’t in person - was sent texts which was a bit strange when I called to query).”
“Anna was fabulous. I had a hiccup because my order was delayed with Australia Post, but she promptly resolved it, and I couldn't be happier with my item.”
“It was unfortunate for you to deal with Covid delaying delivery times. I’m glad I waited. I am very happy with my purchases and with the updates from you prior to delivery.
I also appreciate the personal little touches
With thanks
Pam”
