“I wasn't happy that an item listed as available on your website was actually not available (Lara Console Table); and it took several days to get a response to my queries.”
“I tried to contact April & Oak through both email and text message and didn't get a response after I paid thousands on their website. Very poor customer service.”
“I had trouble returning a tea set. I ordered the petite set by mistake. Still no reply from my last email.It was very frustrating. I still have the tea set”
“I’m afraid too many steps were poorly connected. Everything took sooo long and at times I regretted my decision to buy from your company.
I was pleasantly surprised when product finally showed up.”
“April and Oak fail to communicate with the customer despite many attempts to contact them in the ways they request. They do not answer any phone calls. After repeated queries as to when my order might be slipped, all I eventually got was an email from a third party to say my order was dispatched. Obviously this is how A and O work, it's just not good enough.”
“Was confusing, wrote the shipping address where the billing address was, bought the item to find out it’s not in stock, can’t get anyone to organise a refund, poorly managed & set out on the website”
