“I found the service unprofessional. I received no immediate receipt after my purchase, nor any emails or updates of when my purchase would aren’t. It was only after I read many bad reviews that I called and threatened them with negative media coverage if my rug did not show up soon after.
Suddenly, they were very helpful and my rug turned up a short time later.
Sorry, but that’s the truth.”
“Happy with product! I would have given higher rating but delivery was weeks later than specified even allowing for Covid. Otherwise good and would order again”
“I find it unjustified to give a higher rating because the nature of online ordering is that it's meant to faceless and therefore missing the real customer service experience. No one asked me what I was looking for, made suggestions etc to make sure my choice was personalised. The whole process just felt automated and streamlined.”
“Unable to make contact by phone.
Rang multiple times to see if I could return a rug ;after waiting for someone to answer I was put on a recorded voice message; not able to speak to a human.
I will not be shopping on line with your firm again
Kind regards
Jan.”
“Long wait for updates on the item being sent. Had no idea it was coming from an external supplier. Expected postage delays but didn’t expect dispatching to take 3 weeks. I had to chase for information. At this stage, would not order again. All staff I dealt with were polite (although was unable to doesn’t in person - was sent texts which was a bit strange when I called to query).”
