Aquarelle Reviews

"I waited for 10 days and it arrived after 10 days. During this time, I told them that I wanted to return it because Valentine's Day had passed, but they did not cancel it. The flowers that arrived were also ruined."

"Ordered from England to be sent to Spain. Was able to track the progress of the flowers delivery. My friend sent a photo and they lived up to expectations."

"Profesinalidad maxima! Los recomiendo con toda mi alma!\r\nFlores maravillosas Y servicio de alta calidad! \ud83e\ude77\ud83e\ude77\ud83e\ude77"

"I was ordering the flower for my husband's birthday 4days before D-Day I was thinking to surprise him. But in the end they send the wrong bouquet of flower and it was addressed to my husband but it was wrong card, it's almost give confusion to my husband. I feel bad that his birthday surprise turn to something unexpected like this. They mentioned they'll send photo of flower bouquet before sending but I didn't get any photos before that \"to make sure they're right\". I really disappointed, it's my first order and maybe will be last order, I do send them chat to complaint but not hearing again from them to resolve this problem. And in this state I won't recommended it to friend. \r\nThey need to work on this.\ud83d\ude23\ud83d\ude23\ud83d\ude23\ud83d\ude23\ud83d\ude23"

"Late and damaged deliveries\r\nIt is the second time that Aquarelle fails me in a shipment. Last February 14, flowers for my wife, the shipment did not arrive until February 15. On this last occasion, a gift for my granddaughter, the flowers arrived in a deplorable state. In both cases I wrote to the company and so far I have not received any answer or clarification and, of course, no refund of the amount paid. No more Aquarelle.\r\nEntregas tarde y en mal estado\r\nEs la segunda vez que Aquarelle me falla en un envio. El pasado 14 de febrero, flores para mi esposa, el envio no llego hasta el dia 15 de febrero. En esta ultima ocasion, un regalo para mi nieta, las flores llegaron en un estado deplorable. En ambos casos escribi a la empresa y hasta ahora no he recibido contestacion ni aclaracion alguna y, por supuesto, ninguna devolucion del importe abonado. No mas Aquarelle."

"Avoid at all costs!!!\r\n\r\nI chose my bouquet of flowers online, which looked beautiful in the picture, and purchased the desired bouquet for my friends birthday, to arrive on a specific date. I was sent a photo when the flowers were being despatched, only to see that the bouquet was nothing like I had ordered. I ordered a bouquet with many, many different kinds of flowers, but what I saw, was a bouquet with 3 kinds of flowers, mainly consisting of chrysanthemums, which are really cheap flowers. I emailed Aquarelle immediately telling them I wasn\u2019t happy, but got I didn\u2019t receive a reply.\r\n\r\nThe flowers were despatched the day before the specified arrival date, but arrived 2 days late, therefore they had been in a box, in hot weather for 3 days! When the flowers did eventually arrive, there was no water left in the container and the flowers were in an extremely bad condition. Most of them were dead, there were petals everywhere and the smell of stagnant water and rotting flowers was horrendous. The only place for the flowers were in the bin.\r\n\r\nI emailed Aquarelle again and explained both situations and was told, they chose the flowers on the day and the pictures are only for illustration. They stressed they guarantee freshness and quality, which wasn\u2019t met. I sent the photos to them and requested a full refund. I was told they would send another bouquet, but I insisted on a refund as I wasn\u2019t happy with the first choice of flowers. Aquarelle issued a refund minus the postage. When I asked why they hadn\u2019t refunded the postage, they replied it\u2019s because they had been delivered. They then proceeded to ignoring my emails and are refusing to refund the postage. I emailed them again today, stating I would seek legal advice, and they replied, again stating the flowers were delivered and I am not entitled to a refund of the postage, so it has cost me \u20ac4.90 for a bunch of dead flowers that went straight in the bin.\r\n\r\nThis company failed to honour their agreements and their guarantees. The customer service is extremely disappointing. I will not be buying anything from this company again."

"Avoid at all costs!!!\r\n\r\nI chose my bouquet of flowers online, which looked beautiful in the picture, and purchased the desired bouquet for my friends birthday, to arrive on a specific date. I was sent a photo when the flowers were being despatched, only to see that the bouquet was nothing like I had ordered. I ordered a bouquet with many, many different kinds of flowers, but what I saw, was a bouquet with 3 kinds of flowers, mainly consisting of chrysanthemums, which are really cheap flowers. I emailed Aquarelle immediately telling them I wasn\u2019t happy, but got I didn\u2019t receive a reply.\r\n\r\nThe flowers were despatched the day before the specified arrival date, but arrived 2 days late, therefore they had been in a box, in hot weather for 3 days! When the flowers did eventually arrive, there was no water left in the container and the flowers were in an extremely bad condition. Most of them were dead, there were petals everywhere and the smell of stagnant water and rotting flowers was horrendous. The only place for the flowers were in the bin.\r\n\r\nI emailed Aquarelle again and explained both situations and was told, they chose the flowers on the day and the pictures are only for illustration. They stressed they guarantee freshness and quality, which wasn\u2019t met. I sent the photos to them and requested a full refund. I was told they would send another bouquet, but I insisted on a refund as I wasn\u2019t happy with the first choice of flowers. Aquarelle issued a refund minus the postage. When I asked why they hadn\u2019t refunded the postage, they replied it\u2019s because they had been delivered. They then proceeded to ignoring my emails and are refusing to refund the postage. I emailed them again today, stating I would seek legal advice, and they replied, again stating the flowers were delivered and I am not entitled to a refund of the postage, so it has cost me \u20ac4.90 for a bunch of dead flowers that went straight in the bin.\r\n\r\nThis company failed to honour their agreements and their guarantees. The customer service is extremely disappointing. I will not be buying anything from this company again."