Archers Sleepcentre Reviews

Name: Archers Sleepcentre
Address: 39 Colquhoun Avenue, Glasgow
Rating: 2.04

2.0 Rating 111 Reviews

24 %

of reviewers recommend Archers Sleepcentre

2.0

Based on 111 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

About Archers Sleepcentre:

Archers Sleepcentre is a value led bed retailer selling beds and mattresses in high volumes throughout the UK.
With 10 bed superstores from Ayr to Edinburgh, a premier five star stockist of Silentnight and Sealy (the leading internet bed brands), unrivalled access to the best drop shipping suppliers in the UK gives us the edge over our internet competitors.

Visit Website

Phone:

0845 463 8173

Email:

headoffice@archerssleepcentre.co.uk

Location:

39 Colquhoun Avenue
Glasgow
G52 4BN

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"Visited their Kilmarnock store on Saturday 17 October 2020. We placed mattress for their Bordeaux 1000 king size mattress. There was a label stitched to the mattress with model name and quite clearly printed 10 year guarantee. I question the salesman, Chris, about this as he didn't volunteer any information about it. It turns out that the guarantee is only valid if you buy one of their \u00a370 mattress protectors. He was at pains to demonstrate how good the protector was. I was also at pains to say I didn't want any rubbery type material. He informed us it was a hotel breathable cotton and showed us a sample of fabric to touch which was similar in touch and appearance to cotton material used in the manufacture of t-shirts. Delivery in two days was promised which was the only part of the bargain to be delivered truthfully. \n\nToday Monday, the mattress arrived along with the protector. The delivery men didn't stay long. In and out in less than 2 minutes and off like a shot. We looked at the mattress which appeared to be what we ordered and then my wife opened the protector. Guess what! Not what we were shown in store. It was a full on anti pee pee cover. Quilted cotton with a rubbery type back. I phone the store to say we had been give the wrong protector. Chris went on the defensive and accused me of calling him a con man. At no time did I call him that he just assumed that from the way the conversation was going. He wanted us to go to his store again no doubt that he could perform a slight off hand and produce a sample rag we had never seen before. I asked about returning the order as we did not receive what we expected. Yes they'll take it back less 20%. Wtf? He offered to refund the protector but then we would have no guarantee on the goods Wtf again? Please pardon my language once more. Then he made it abundantly clear that cancellation are only possible within 24 hours of making an order and would suffer a loss if we insisted on it. \n\nThis company cannot be trusted. The plethora of negative one star reviews and the spurious 5 stars that crop up should make you suspicious of ever dealing with this firm at anytime. \n\nDO NOT RECOMMEND OR SHOP IN THEIR STORES!!!!! "

Archers Sleepcentre 1 star review on 19th October 2020

Chris

Anonymous

Anonymous // 01/01/2019

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“If there was a zero I would've picked it. Don't deliver when promised over and over. Customer service doesn't exist they just tell you what you want to hear which results in wasted time sitting in waiting on delivery. Honesty is something they need to learn. Emailing head office is just a waste of time as it's the same guys mentioned in every bad review... must be a pleasure working at Archers. Would I use them again - never. Would I recommend- never.”

Helpful Report

Posted 5 years ago

“Above the quality I expected for the price.”

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Posted 5 years ago

“Avoid this company. Hugely stressful shopping experience. You’ll pick your delivery day of choice and it’ll seem easy - but be warned, this is unlikely to happen, and then you’ll go down a wormhole of missed delivery dates, long days spent waiting and long hours spent complaining/trying to sort it on the phone and by email to head office with the worst customer service. After they delivered the wrong item on the first delivery day, you’d think head office would prioritise my delivery, but they had me waiting in/taking the day off work on a further 2 days 9-6pm will th still no delivery showing up and getting massively messed about. Only after a lot of complaints in writing and verbally did they finally arrange delivery on a 4th day of waiting, completely messing up our work and childcare schedules and lives. Head office treat you like they’re doing you a favour, are full of excuses and woes about their courier and try to shift blame, the three staff (David, Stuart and manager Dean) constantly contradict each other by saying the opposite thing, and Dean, bless him, went as far as to say Archers did not offer a bed frame assembly service, when I asked for this upgrade as part of compensation for messing me about so much. I was staring at the page on the archers website that offered this service. A manager that doesn’t know what services his company offers? I think not. Just a sales snake in disguise as a manager who’s main job is to undermine the very value of good customer service. We did eventually get the bed on day 4 and it got assembled, and we got a discount off the mattress, but to get this compensation did not come without huge stress and long time consuming stressful phone calls - essentially a test of your tenacity. If you’re up for that, Archers is your company! Id rather have just had the first mishap rectified immediately and delivered on the 2nd day of waiting. A very sad company, with terrible policies, and a lack of honest, decent customer service. Overall a very sad, frustrating and stressful experience. We are about to buy two new double mattresses and two new children’s beds, suffice to say we will not be using Archers. I have already actively told several friends about this experience. I hope the news travels of their terrible service. Archers don’t deserve to be trading in their current state.”

Helpful Report

Posted 5 years ago

“I v not received my mattress yet it was supposed to be delivered on 23/8/19 stayed in all day, didn't get delivered, I phoned Archers on Saturday morning, they came up with an excuse and said I will get it delivered on Monday now. There is no communication from Archers or the delivery company UPS, I had to phone them 3 times to find out why I have not received the mattress , its Monday now and it better come today. I will never be using Archers again.”

Helpful Report

Posted 5 years ago

“I bought with confidence after the sales staff went above and beyond to help me”

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Posted 5 years ago

“Very professional organisation who not only met my expectations but exceeded them. Delivery team were a joy, a real credit to them and ordering couldn't be any easier using their website.”

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Posted 5 years ago

“Service was first class and wouldn't hesitate to recommend them to others”

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Posted 5 years ago

“Beautiful bedroom furniture at an excellent price which was delivery very promptly. All very professional and would use again.”

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Posted 5 years ago

“Receipt and delivery were very prompt”

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Posted 5 years ago

“Helpful sales staff and no pushy sales tactics lead to a nice experience”

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Posted 5 years ago

“Spoke to a very pleasant young gentleman who was able to advise on the best mattress for my needs. Organised everything over the telephone and delivery was made a short time after. Delivered to my room and placed upon my existing bed. Delighted with the service.”

Helpful Report

Posted 5 years ago

“Ordered a single divan bed. Free delivery which was an unexpected bonus. It arrived on time with friendly couriers and required no assembly. Excellent standard of product.”

Helpful Report

Posted 5 years ago

“I ordered a bed frame online on the 1st may 2019 and it was to be delivered on the 8th may, on the day it was to be delivered we got tracking of the goods and was given a two hour time slot of when it would arrive, we received a phone call from the driver to say he would be half a hour , then he phoned again to say he would be five minutes,(All good) probably making sure we would be in the house for him arriving. When he arrived he brought two big boxes into my house then said he was missing a box and had forgot to load it on his van earlier. What got me angry at this point is that he knew he was missing the box all along but still tried to deliver goods that would not go together, I did say that if he mentioned that the box was missing when he phoned I would have told him there was no point delivering saving him time off his day. My wife decided to cancel the order and get a bed elsewhere as it would take too long to get a replacement, therefore she phoned the Glasgow office and went through the process of refund etc, after a couple of hours she noticed that she had nothing to confirm that the order had been canceled or anything to confirm the refund, we phoned the Glasgow branch again and got talking to a sales assistant, he told us that a refund will take 5-7 days to go into our account, I did point out it doesnt take 5-7 days to transfer money from one account to another but according to him it does. I asked to speak to the person above him but he wasnt available at the moment, therefore I asked to speak with the financial director or accounts , to which he replied they didnt have those people within the company? Also there is directors of the company but they dont speak with customers, the only people customers can talk to is sales assistants or his manager. Therefore if a company can take your money but when things go wrong, which is not the fault of the customer and refunds take way longer than they should the highest person you can talk to about it is a sales assistant and all the bosses hide and wont take phone calls.”

Helpful Report

Posted 5 years ago

“Brilliant and happy with service received from archers”

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Posted 5 years ago

“Avoid disgrace the way my parents were treated despite spending £2000”

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Posted 5 years ago

“WE bought some chests of drawers from Archers after spending a lot of time trying to find something the right size and look. The company seemed OK and we picked ready assembled (as we thought) better quality furniture. (ASC Hampton 3 Drawer Low Chest of Drawers ) When it turned up we realised that the drawers were very small. That prompted us to check the measurements against the online spec and they were a few cm smaller in every direction than the website stated. To make matters even worse the drawers are tiny compared to the front and the space available - very stupid design in my opinion. The quality is superficially only just OK and they look OK from accross the room. I bought rather than making our own this time and am regretting it. I tried contacting archers to complain that they are were not as per spec but heard nothing. We have given up the struggle and kept them but I will probably remake the drawer carcases as they are just to small to be useful. Should have doen it myslelf in the first place or gone somewhere we could measure the item rather than trusting a website. A very disappointing purchase and we would not go back.”

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Posted 5 years ago

“More than happy with the service provided. Professional and knowledgable staff, who listened to, and met, my needs.”

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Posted 5 years ago

“The absolute worst company I have had the pleasure of dealing with. Bed was not delivered 3 times due to the cheap courier company they use. Archers told me that the courier was cheap and seemed to think it was fine to use them, even though they are causing damage to its reputation?? Great way to run your business. NOTE - WARNING MESSAGE CONFIRMING ARCHERS WRITING OWN REVIEWS - SAYS IT ALL REALLY!”

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Posted 6 years ago

“good service online from the telesales staff”

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Posted 6 years ago

“Staff in store were really nice and helpful. Certainly knew their stuff”

Helpful Report

Posted 6 years ago

Archers Sleepcentre is rated 2.0 based on 111 reviews