Arm or Ally Reviews

Name: Arm or Ally
Address: 1021C Technology Drive, Indian Trail, North Carolina
Rating: 4.88

4.9 Rating 12,155 Reviews

98 %

of reviewers recommend Arm or Ally

4.9

Based on 12,155 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Arm or Ally 5 star review on 9th January 2025

Justin H

Arm or Ally 5 star review on 31st December 2024

Shannyn D

Arm or Ally 5 star review on 17th December 2024

John H

924

Anonymous

Anonymous // 01/01/2019

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“Great no product and shipping was fast… will definitely be buying some more soon…”

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Posted 1 year ago

“I ordered the Aero Precision enhanced m-lol handguard from Arm or Ally. It came with no barrel nut. Nowhere during the ordering process nor on the website did it ever indicate that it came separate. When I emailed Arm or Ally the only responded that the handguard doesn’t come with one. When I replied stating that their website never indicated that they never returned another message again. The barrel nut cost me an additional $50 plus shipping. I would never recommend this company if this is the way they are used to doing business. Their lack of communication and their lack of purchasing information in addition to their failure to care after they had received the money they were after shows their true heart. DO NOT DO BUSINESS WITH THIS COMPANY”

Helpful Report

Posted 1 year ago

Dear Oasisfirearms.com, We received your email on 9/4 stating that your order contained no barrel nut. We responded to you 4 hours later, saying, "Hello, a barrel nut is not included with that handguard as it's designed to be used on the M4E1 upper, which has an integrated barrel nut. It can be used on a standard AR15 upper receiver, but it will require the purchase of a BAR barrel nut. We carry them on our website. https://www.armorally.com/shop/aero-precision-ar15-bar-barrel-nut/" You replied back the following: "I guess my point is at no time on the page for the handguard nor at any time during the purchase process or on the invoice is it indicated that this handguard does not come with a barrel nut. This has now set me back and caused an inconvenience with my company and customer service." The product description states the following (and includes a link): "Are you attaching this handguard to a standard threaded upper receiver? Make sure to purchase an Aero Precision BAR Barrel Nut. Aero handguards use the BAR interface and do not work with a standard barrel nut. No additional pieces are needed if you use our M4E1 Enhanced Upper Receiver." Additionally, the photo for the product is correct and does not show a barrel nut. On 9/14, you made another purchase for the BAR Barrel Nut, which cost you $30.04, 25% off the MSRP, plus $7.99 shipping for $38.03, not "50 plus shipping", as you claim. Ultimately, even after your oversight, you saved 22% ($179.43 after shipping and your selected insurance & signature delivery) over buying these items directly with the manufacturer. We do not have an issue taking a 1-star review if we provide poor service. In your case, and your service to your customers, you did not take the time to read the product description as we took the time to describe the item in text and photos adequately. Instead, you leave a very misleading review to smear a business in your own industry that has historically (3 orders) provided you with very prompt service in both customer support and shipping departments in every instance.

Posted 1 year ago

“Great service as always! Fast shipping, they are my go to for my brass and bullets.”

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Posted 1 year ago

“Bought multiple items on this order. As always, AorA was great. They sell great products and always ship fast. Thanks again. I’ll be back for more!”

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Posted 1 year ago

“Product was shipped promptly. And product was as advertised. Would buy from again.”

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Posted 1 year ago

“Great Company with a wide selection of products. Very pleased with all the products I have ordered with Fast and accurate orders.”

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Posted 1 year ago

“On time and well sorted.”

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Posted 1 year ago

“Arm or Ally was very quick, efficient and had the best price out of all the FFLs out there on the Internet. Believe me, I am a bean counter and they came in number. They are now my go to FFL. THANK YOU Arm or Ally. Robert Hillman”

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Posted 1 year ago

“Order the sct frame on Aug 14th. On Aug 28th I submitted a ticket and they said they where sold out (even thou auto message says if u add to cart it's 99.99% in stock). Week later it says in stock but didn't ship. Next ticket I asked why. They shipped acouple hours later. Then next day they sent condescending message saying they shipped it yesterday. Horrible service and will never buy from them again”

Helpful Report

Posted 1 year ago

Hello, you first emailed on the 31st of August. We responded back to you the same day, letting you know your item was on backorder which we politely explained to you in our reply, stating more would be in stock the following week. You emailed us again on the 6th of September, (3 business days later) the same day we shipped your item. We replied to you on the 7th simply letting you know your item shipped the day prior, and provided you with a tracking number. Here’s our exact response: Hello, It shipped out yesterday: https://www.fedex.com/fedextrack/?trknbr=783414084186&trkqual=2460194000~783414084186~FX We’re unsure where you felt our extremely simple message back to you was condescending. That couldn’t be farther from the truth. If a refund was something you wanted, all you had to do was ask. Sorry we were unable to satisfy you.

Posted 1 year ago

“Arm or Ally usually has the the components I am looking for in stock, cheaper and with faster shipping than most places.”

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Posted 1 year ago

“Delivery was fast. DLC coating is nice and slick. Will buy this bcg again for future builds.”

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Posted 1 year ago

“Check out got a little messy but AoA did their best to work with me and that means more than anything else to me. AoA always has great prices and is on my short list when searching for parts and components.”

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Posted 1 year ago

“Perfect for the wrong rifle !! Lol my bad totally will install on another rifle later or cut and drill to legnth”

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Posted 1 year ago

“multi repeat customer. cant beat these Dawgs!”

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Posted 1 year ago

“Fast shipping with the best price I could find on what I was looking for! Awesome!”

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Posted 1 year ago

“Item is as advertised and fast shipping.”

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Posted 1 year ago

“Good prices, fast delivery, what more do you need?”

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Posted 1 year ago

“very fast service Excellent part thank you very much”

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Posted 1 year ago

“I would deal with AoA again, any time. The price was right, the shipping time was good and the products were as expected. Way to go AoA.”

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Posted 1 year ago

“This was not my 1st order from Arm or Ally. Nor will it be my last. Ballistic Advantage 6.5 20" stainless fluted barrel...to go with the Toolcraft BCG... my goto brand of BCGs it even has the double extractors doing a Ballistic Advantage .308 build at the same time on Aero Precision M5 Uppers & Lower... sweet.... looking forward to the builds. Painless as usual...keep up the good work. Thanks for the great prices on the BA barrel and the Toolcraft BCG and enabling my expensive hobby.”

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Posted 1 year ago

Arm or Ally is rated 4.9 based on 12,155 reviews